[rt-users] Problem with categories in custom fields
Greetings, I had a user report a problem with categories in custom fields recently that I have been unable to solve. I have looked through the wiki, the bugs listed in rt, and the mailing lists and I have been unable to find a solution to my problem. We have several custom fields that have been created as a type of "Select one value", with a validation of "Mandatory". The problem is that when a user creates a ticket, or updates an existing ticket, the category that is associated with the name is not saved. As an example if you created a custom filed with 2 values, each with a different name and category, only the name is saved with the ticket. The category field will be left as "-". This is causing a problem as some times we have the same name in different categories (we have the same components within different products and we use the custom fields to indicate which component and product the ticket is for). I have been able to reproduce on both RT 3.6.1 which we run in production and on RT 3.6.4 which we run in test. I have noticed that when creating a new ticket in RT 3.6.4 with a custom field of this type the following error is being logged. Jul 18 15:25:32 hostname RT: Use of uninitialized value in string eq at /usr/local/rt/lib/RT/Record.pm line 1686. (/usr/local/rt/lib/RT/Record.pm:1686) When updating an existing ticket the name value gets updated, but the category does not get set and remains as just "-". The following message appears in the "Results" section at the top of the page after clicking "Save Changes" in both RT 3.6.1 and RT 3.6.4. User asked for an unknown update type for custom field ChetTestSelectSingleValue for RT::Ticket object #6 As mentioned I have seen this problem in both RT 3.6.1 and RT 3.6.4. We are running on RHEL 3 Update 8 with apache 1.3.31, Perl 5.8.4, mod_perl 1.29, and mysql 4.0.18. Has anyone seen this before and/or know if there is something else I need to do to enable this functionality? -- Chet Burgess Senior Unix Systems Administrator Web Systems, Ticketmaster [EMAIL PROTECTED] 310-360-3251 signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
AW: Re: AW: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ?
Hi sean, I'm not sure where I got the rtload.pm from, but if you like I can sent the one to you on monday?!? Torsten -Original Message- From: Sean <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com Sent: Fri Jul 20 22:31:14 2007 Subject: Re: AW: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ? Hi, I was trying to run the "CreateAssetTypes.pl" script, and it says it can't locate RTLoad.pm in @INC. I did a search through my entire filesystem, grepped in all of /opt/rt3/* and I can't find a "RTLoad.pm" (I noticed in CreateAssetTypes.pl it has a line up top saying "use RTLoad" Am I missing a file? I searched everywhere I could find and found no reference to this library. Thanks. - Original Message From: "Ham MI-ID, Torsten Brumm" <[EMAIL PROTECTED]> To: Sean <[EMAIL PROTECTED]>; rt-users@lists.bestpractical.com Sent: Tuesday, July 10, 2007 1:44:14 AM Subject: AW: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ? Hi Jeff, these files are from the AT Wiki. Have fun. Torsten -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Sean Gesendet: Dienstag, 10. Juli 2007 02:44 An: rt-users@lists.bestpractical.com Betreff: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ? Hi, I was able once to find someone asking about bulk importing into AssetTracker, but have been unable to re-find the answer. Does anyone know if this is possible? We just did a huge inventory, and I would love to get my team using AssetTracker, and the ability to rapidly get all of the data we put into spreadsheets into RT/AssetTracker would be huge. Thanks, Jeff Shape Yahoo! in your own image. Join our Network Research Panel today! http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sick sense of humor? Visit Yahoo! TV's Comedy with an Edge to see what's on, when. http://tv.yahoo.com/collections/222 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: AW: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ?
Hi, I was trying to run the "CreateAssetTypes.pl" script, and it says it can't locate RTLoad.pm in @INC. I did a search through my entire filesystem, grepped in all of /opt/rt3/* and I can't find a "RTLoad.pm" (I noticed in CreateAssetTypes.pl it has a line up top saying "use RTLoad" Am I missing a file? I searched everywhere I could find and found no reference to this library. Thanks. - Original Message From: "Ham MI-ID, Torsten Brumm" <[EMAIL PROTECTED]> To: Sean <[EMAIL PROTECTED]>; rt-users@lists.bestpractical.com Sent: Tuesday, July 10, 2007 1:44:14 AM Subject: AW: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ? Hi Jeff, these files are from the AT Wiki. Have fun. Torsten -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Sean Gesendet: Dienstag, 10. Juli 2007 02:44 An: rt-users@lists.bestpractical.com Betreff: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ? Hi, I was able once to find someone asking about bulk importing into AssetTracker, but have been unable to re-find the answer. Does anyone know if this is possible? We just did a huge inventory, and I would love to get my team using AssetTracker, and the ability to rapidly get all of the data we put into spreadsheets into RT/AssetTracker would be huge. Thanks, Jeff Shape Yahoo! in your own image. Join our Network Research Panel today! http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sick sense of humor? Visit Yahoo! TV's Comedy with an Edge to see what's on, when. http://tv.yahoo.com/collections/222 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Scrip - automatically add group as cc
> Does the book (RT Essentials) give's good insight on how to build scrips? The book is definitely worth getting in general I feel as it has told me info that I haven't picked up elsewhere. The scripts chapter isn't that detailed but gives you a good overview. The Wiki has quite a few examples and will show you the ways to alter the cc: list, something like this would give you some of the building blocks you need. http://wiki.bestpractical.com/view/SetCorresponderAsCC I also like this page of little bits of code http://wiki.bestpractical.com/view/CodeSnippets Searching the Mailing List archive also can turn up good info. http://www.gossamer-threads.com/lists/rt/users/ - Scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Scrip - automatically add group as cc
Hello everyone, Just installed RT to help us tracking our customer support issues. Everything went smooth, the installation instructions were detailed enough to get it up on the 1st shot. Now I am in the configuration phase and I would like to get help on scrips. I am not a perl programmer, but I am sure I can get by if I can get my hands on examples and scrips. I am looking at building a scrip that will automatically add the entire requestor group as cc. Does the book (RT Essentials) give's good insight on how to build scrips? Thank you all. Donald ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Scrip - automatically add group as cc
Hello everyone, Just installed RT to help us tracking our customer support issues. Everything went smooth, the installation instructions were detailed enough to get it up on the 1st shot. Now I am in the configuration phase and I would like to get help on scrips. I am not a perl programmer, but I am sure I can get by if I can get my hands on examples and scrips. I am looking at building a scrip that will automatically add the entire requestor group as cc. Does the book (RT Essentials) give's good insight on how to build scrips? Thank you all. Donald ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] can't update custom fields and ticket comments at the same time.
Hi Kenn, I wasn't able to find what I needed from RT Essentials book, but I did ultimately find the solution. So I thought I'd reply for the mailing list's sake. The answer lies in here: http://wiki.bestpractical.com/view/EditCustomFieldsOnUpdate Apparently there was a change in how Display.html worked from 3.6.0 onwards and a "slight error" in the ProcessObjectCustomFieldUpdates function. As I was upgrading from 3.2 to 3.6, I needed to update the following CallBack and html code: rt//local/html/Callbacks/CustomFields/Ticket/Display.html/BeforeDisplay rt/share/html/Ticket/Display.html ... see above link for the details of the necessary changes. Applying the patches and restarting apache fixed my problem with being unable to make my customfield changes "stick". Thanks! -Khai On Jun 22, 2007, at 11:17 AM, Khai Lam wrote: Hi Kenn, Sorry, but I should have clarified what I meant by "upgrade scripts". I meant running the /opt/rt3/sbin/rt-setup-database script against the directories in etc/upgrade (per the upgrade instructions that came along with rt3.6.3 source package). So there weren't any changes to any of RT's stock scrips. But you might have provided a needed clue. Where can I find these TransactionBatch settings/options/function-calls? Thanks! -Khai On Jun 22, 2007, at 9:31 AM, Kenneth Crocker wrote: Khai, It sounds like the difference between "TransactionBatch" and "TransactionCreate". When you upgraded the stock scrips, was there any parameter or setting that enabled "TransactionBatch"? We do not use that at our location for our custom scrips, but perhaps RT stock scrips need it and it wasn't set. Just a thought. Kenn LBNL Khai Lam wrote: Hi, I've recently upgraded from RT3.2.3 to 3.6.3. I ran all the upgrade scripts too, and all seemed fine. I've granted my group full rights to assign/modify/see custom fields. And I can see the fields and modify them using the "Comments Field" sub-window link just fine. But if I use either the REPLY or COMMENTS link, and make any changes to any of the other fields (in addition to the custom fields), the other fields would update, but not the custom field. If I just limit my changes to just the custom fields, then the changes will stick. Is there something I'm missing? I would like to set values into the custom fields at the same time as updates to the other fields - it just makes sense to. No other problems in the archives seemed to match this one. Thanks! -Khai ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4 on CentOS 4.5: FastCgiIpcDir /tmp: already defined?
That help document tells you to place RT-related Apache configs in: /etc/httpd/conf.d/FastCGI.conf Then later it tells you to edit the /etc/httpd/conf/httpd.conf file to place more RT-related content there. But technically, those lines are commented out... Anyway, the problem as I see it is that there are two operations that are defined twice via the two config files: FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 Make sure the above two lines are included in only one of the configs and then restart. James Moseley Pooh-Bah <[EMAIL PROTECTED] hoo.com> To Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.comSubject [rt-users] RT 3.6.4 on CentOS 4.5: FastCgiIpcDir /tmp: already 07/20/2007 10:25 defined? AM I am installing RT 3.6.4 on a CentOS release 4.5, Kernel 2.6.9-55.0.2.EL virtual machine. I am using the instructions from the "Red Hat Enterprise Linux 4 Update2 + RT 3.6.3 + FastCGI 2.4.2 Install Guide" at http://wiki.bestpractical.com/view/RHEL4InstallGuide . When I do a /etc/init.d/httpd start I get the error: -cut- Starting httpd: Syntax error on line 1039 of /etc/httpd/conf/httpd.conf: FastCgiIpcDir /tmp: already defined as "/tmp" -cut- I have tried to google and search the RT_users archives but do not seem to find a fix. Can anyone please help me solve this? Building a website is a piece of cake. Yahoo! Small Business gives you all the tools to get online. http://smallbusiness.yahoo.com/webhosting ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Grant ModifyTicket but not allow to send Reply
Hi, as far as I understand, acl rule ModifyTicket somehow includes the ReplyToTicket permission. Is there any possibility to grant users or groups to ModifyTicket (so they can move tickets from Queue to Queue or change the Status etc.) but still to prevent them from posting a Reply (ReplyToTicket)? I want to grant ReplyToTicket only to selected users/groups. I was trying but haven't found any suitable ACL rules combination. Is it in principle possible or it will require some core programming? I'm using RT 3.6.4 with RTFM 2.2.0RC5 Thank you for any advice or pointing me to the right direction. David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] crontool issues
Can someone please point me in some direction on how to solve this error when using crontool in crontab If I run the same on commandline it works fineit appears that I am losing some env vars when in crontabI have added these tot he top of the file to ensure the proper vars set ORACLE_BASE = "/u01/app/oracle" set ORACLE_HOME = "$ORACLE_BASE/product/10.2.0/client_1" set LD_LIBRARY_PATH = "$ORACLE_HOME/lib" set TWO_TASK = "rt" set ORACLE_SID = "rt" set PATH="$PATH:/opt/rt3/local/lib/RT/Action" Can't load '/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/DBD/Orac le/Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared obje ct file: No such file or directory at /usr/lib/perl5/5.8.5/i386-linux-thread-mul ti/DynaLoader.pm line 230. at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle/Oracle.pm line 6 Compilation failed in require at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuild er/Handle/Oracle.pm line 6. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchB uilder/Handle/Oracle.pm line 6. Compilation failed in require at (eval 207) line 1. BEGIN failed--compilation aborted at (eval 207) line 1. Compilation failed in require at /opt/rt3/lib/RT.pm line 201. -Stark ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Speed difference between superuser and others
On Jul 20, 2007, at 4:00 AM, Emmanuel Lacour wrote: Hi, I have a big performance problem here: When I connect to my RT system with a superuser account, it's fine. When I connect with a normal privileged user, without groups or any rights, It's really slow (more than 3 minutes for Rt at a glance). What RT and what SearchBuilder? The loop you show suggest that it's an ancient version of DBIx::SearchBuilder with a big caching problem. Best, Jesse PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.6.4 on CentOS 4.5: FastCgiIpcDir /tmp: already defined?
I am installing RT 3.6.4 on a CentOS release 4.5, Kernel 2.6.9-55.0.2.EL virtual machine. I am using the instructions from the "Red Hat Enterprise Linux 4 Update2 + RT 3.6.3 + FastCGI 2.4.2 Install Guide" at http://wiki.bestpractical.com/view/RHEL4InstallGuide . When I do a /etc/init.d/httpd start I get the error: -cut- Starting httpd: Syntax error on line 1039 of /etc/httpd/conf/httpd.conf: FastCgiIpcDir /tmp: already defined as "/tmp" -cut- I have tried to google and search the RT_users archives but do not seem to find a fix. Can anyone please help me solve this? Building a website is a piece of cake. Yahoo! Small Business gives you all the tools to get online. http://smallbusiness.yahoo.com/webhosting ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Also Reminders question
Hello, I'm sorry to ask this (probably stupid) question here, but I can't seem to find the correct variables to make this work. By default the "my reminders" show all reminders set for nobody or for yourself. We would like to see the reminders for yourself or for everybody who has modify rights in the queue in which the reminder is set. I see that in MyReminders you've got: my $reminders = RT::Tickets->new($session{'CurrentUser'}); $reminders->FromSQL('(Owner = "Nobody" OR Owner = "'.$session{'CurrentUser'}->Name.'")' . ' AND Type = "reminder" AND (Status = "new" OR Status = "open") AND Due > "1970-01-01"'); $reminders->OrderBy(FIELD => 'Due', ORDER => 'DESC'); Here it should be possible to set a condition that the if the owner of the message is nobody, the current user should have modify rights for the queue to which the ticket belongs. But how can I query for the rights of the user? Thanks, Alain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reminders?
Jeff Voskamp wrote: > How does the following attachement work for you? Works very well! Thanks! -- Gary ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reminders?
Gary Oberbrunner wrote: Hi folks, I'm wondering how Reminders are intended to be used. I set a couple, one soon and one far in the future. I didn't get any email or notifications for the soon one when it expired; am I supposed to? And for the future ones, I'd expect RT to only show my "upcoming" reminders, not the long future ones. Is that possible? Also they don't "expire" when they are in the past; is that intentional? I guess I just don't know the "best practical" way to use them :-) so any advice is appreciated. thanks, How does the following attachement work for you? Tuck it in /local/.../html/Elements/, copy the line for HomePageComponents from RT_Config.pm to RT_Site_Config.pm and add TwoWeekReminders to the definition. Restart Apache and Customize "RT at a Glance". Jeff Voskamp <&|/Widgets/TitleBox, title => loc("Reminders due in 2 weeks") &> % my $i =0; % while (my $reminder = $reminders->Next) { % $i++; % if ($reminder->RefersTo->First) { % my $ticket= $reminder->RefersTo->First->TargetObj; <%$reminder->Subject%> #<%$ticket->id%>: <%$ticket->Subject%> <%$reminder->OwnerObj->Name %> <%$reminder->DueObj->Unix >0 ? '• '.$reminder->DueObj->AgeAsString : '' |n %> % }} <%init> my $reminders = RT::Tickets->new($session{'CurrentUser'}); $reminders->FromSQL('(Owner = "Nobody" OR Owner = "'.$session{'CurrentUser'}->Name.'")' . ' AND Type = "reminder" AND (Status = "new" OR Status = "open") AND Due > "1970-01-01" and Due < "2 weeks"'); $reminders->OrderBy(FIELD => 'Due', ORDER => 'ASC'); ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Speed difference between superuser and others
Hi, I have a big performance problem here: When I connect to my RT system with a superuser account, it's fine. When I connect with a normal privileged user, without groups or any rights, It's really slow (more than 3 minutes for Rt at a glance). The curious thing is that 90% of the time is without database access and without CPU load, just the fastcgi process waiting. When I strace it, the main difference is that the non super user produce a lot of lines like this: time(NULL) = 1184917363 time(NULL) = 1184917363 time(NULL) = 1184917363 time(NULL) = 1184917363 time(NULL) = 1184917363 time(NULL) = 1184917363 time(NULL) = 1184917363 time(NULL) = 1184917363 time(NULL) = 1184917363 write(4, "\2\303\0\0\6\0\0\0\0\0\21i\207\1\1\1\1\6\3^\210\3\2\200"..., 707) = 707 read(4, "\0\227\0\0\6\0\0\0\0\0\20\35\311\321F>\300\0\0\0\366\273"..., 2064) = 151 gettimeofday({1184917363, 602652}, NULL) = 0 write(4, "\0T\0\0\6\0\0\0\0\0\3^\211\2\200p\1\6\0\0\1\1\f\0\1\0\2"..., 84) = 84 read(4, "\0S\0\0\6\0\0\0\0\0\10\1\5\3\30\355,\0\1\6\0\0\0\0\4\1"..., 2064) = 83 gettimeofday({1184917363, 610756}, NULL) = 0 gettimeofday({1184917363, 611800}, NULL) = 0 write(4, "\3\21\0\0\6\0\0\0\0\0\21i\212\1\1\1\1\6\3^\213\3\2\200"..., 785) = 785 read(4, "\0\227\0\0\6\0\0\0\0\0\20\35\2261]\v\300\0\0\0\366\234"..., 2064) = 151 gettimeofday({1184917363, 619729}, NULL) = 0 write(4, "\0T\0\0\6\0\0\0\0\0\3^\214\2\200p\1\6\0\0\1\1\f\0\1\0\2"..., 84) = 84 read(4, "\0S\0\0\6\0\0\0\0\0\10\1\5\3\30\3558\0\1\6\0\0\0\0\4\1"..., 2064) = 83 gettimeofday({1184917365, 57412}, NULL) = 0 gettimeofday({1184917365, 58479}, NULL) = 0 time(NULL) = 1184917365 time(NULL) = 1184917365 time(NULL) = 1184917365 time(NULL) = 1184917365 time(NULL) = 1184917365 time(NULL) = 1184917365 time(NULL) = 1184917365 time(NULL) = 1184917365 time(NULL) = 1184917365 write(4, "\2\303\0\0\6\0\0\0\0\0\21i\215\1\1\1\1\6\3^\216\3\2\200"..., 707) = 707 read(4, "\0\227\0\0\6\0\0\0\0\0\20\35\311\321F>\300\0\0\0\366\273"..., 2064) = 151 gettimeofday({1184917365, 81413}, NULL) = 0 write(4, "\0T\0\0\6\0\0\0\0\0\3^\217\2\200p\1\6\0\0\1\1\f\0\1\0\2"..., 84) = 84 read(4, "\0S\0\0\6\0\0\0\0\0\10\1\5\3\30\3558\0\1\6\0\0\0\0\4\1"..., 2064) = 83 gettimeofday({1184917365, 89500}, NULL) = 0 gettimeofday({1184917365, 90543}, NULL) = 0 write(4, "\3\21\0\0\6\0\0\0\0\0\21i\220\1\1\1\1\6\3^\221\3\2\200"..., 785) = 785 ... Also, but this is not a difference between the two tests, I see a lot of lines like this: connect(13, {sa_family=AF_FILE, path="/dev/log"}, 110) = -1 EPROTOTYPE (Protocol wrong type for socket) close(13) = 0 socket(PF_FILE, SOCK_DGRAM, 0) = 13 ioctl(13, SNDCTL_TMR_TIMEBASE or TCGETS, 0xbff19b98) = -1 EINVAL (Invalid argument) _llseek(13, 0, 0xbff19bd0, SEEK_CUR)= -1 ESPIPE (Illegal seek) ioctl(13, SNDCTL_TMR_TIMEBASE or TCGETS, 0xbff19b98) = -1 EINVAL (Invalid argument) _llseek(13, 0, 0xbff19bd0, SEEK_CUR)= -1 ESPIPE (Illegal seek) fcntl64(13, F_SETFD, FD_CLOEXEC)= 0 and: $ ls -l /dev/log srw-rw-rw- 1 root root 0 Oct 3 2006 /dev/log seems ok. It's running under RedHat ES4 on a vmware server, and connected to an external Oracle database. Thanks for any help :) -- Emmanuel Lacour Easter-eggs 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 41 35 00 76 mailto:[EMAIL PROTECTED] -http://www.easter-eggs.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com