On 11/2/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Recently I deployed RT in my organization. The users will primarily submit
tickets via email. User Tom submits a ticket via email. In that email he
CC's Matt. If Matt reply-all to the email the RT system will create a new
ticket
On 11/2/07, Matt Westfall [EMAIL PROTECTED] wrote:
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I'm having the hardest time figuring out how to create a ticket based on
the status of a Custom Field.
I have two Custom Fields
1: Billable
It's a select one field with values of:
Yes
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Because I'm not entirely sure what I should have written!!!
But the follow up code, which only has 1, doesn't work either :(
Todd Chapman wrote:
On 11/2/07, Matt Westfall [EMAIL PROTECTED] wrote:
I'm having the hardest time figuring out how to
Sounds like a case for offering to sell supportat a 400% markup.
Although I did get a chuckle out of fungal infection on the ball sack
of humanity. But I'm a child like that.
Jesse Vincent wrote:
Way to ruin an opensource developer's evening #1. File a bug report
like this.
Does anyone
He has a blog... http://www.shinmashii.net/ Sounds like
he is a very unpleasant person in most areas of his life
and not liked by many.
He will likely never has an appreciation for open source
or the people who donate their time to create and maintain
it.
RT is great and RT Essentials is
Send what you have now and I'll help you get it right.
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I found that my unprivileged user's were having a hard time review old
tickets since there were some who has as many as 200+ resolved tickets.
Since one of our selling points was that after we resolved an issue, the
user would be able to go back at any time and review the history (should
they run
Todd schrieb:
He has a blog... http://www.shinmashii.net/ Sounds like he is a very
unpleasant person in most areas of his life and not liked by many.
Yeah, but he's defintely the Brian Kroger who made that bug report.
http://www.shinmashii.net/?p=28#comments
If we continue to post in this
