Re: [rt-users] Procmail filtering

Have you tried queue\ with\ spaces? Keep up with me and what I'm up to: http://theillien.blogspot.com John Arends wrote: I'm trying to use procmail to filter messages coming into RT but I can't figure out how to pass a queue name to my procmail recipe if it has spaces in it. QUEUE=\queue

[rt-users] Page Break problems in printing Tickets (version 3.6.4)

Hi, When we try printing a displayed ticket longer than a page, the box that happens to be at the bottom of the printed page is garbled (missing lines, last line shown only half etc.) and also next page is missing content. Depending on the content of the ticket, the last box on the page is either

[rt-users] Shredder no_tickets Users option behaviour

I've set the arguments for the RTx-Shredder Users plugin to limit: 100 status: any name: email: replace_relations: Nobody no_tickets: true This pulled up a list of users that consist of both valid users and those created from incoming spam. I then set the no_tickets to false and got the same

Re: [rt-users] Shredder no_tickets Users option behaviour

And to clarify, I know that the status of any will pull up any user regardless of privileges but the users that come up which are enabled do have tickets with which they are associated. Keep up with me and what I'm up to: http://theillien.blogspot.com Mathew Snyder wrote: I've set the

Re: [rt-users] Apache MPM ?

I have never used it in production using worker, but I have done development deployments that seemed to work fine. YMMV. M On Mon, 2007-11-12 at 17:47 -0500, [EMAIL PROTECTED] wrote: Does RT work properly with apache's worker thread implementation ? I would assume it is okay since I have only

Re: [rt-users] Procmail filtering

$QUEUE in my .rc file fixed the problem. It's quite obvious why that is the solution now, but when banging your head against the wall for an hour you sometimes don't see it. Mathew Snyder wrote: Have you tried queue\ with\ spaces? Keep up with me and what I'm up to:

[rt-users] Asset Tracker - change the status titles

In our situation, some of the default statuses of an Asset are either duplicates or unused. For example; test and development would mean the same thing to us, and we have no clue what a status of dr would be :-) ) I found in the source the following: # You can define new statuses and even

[rt-users] Prevent changing of Custom Field

To all, I have a Custom Field that has two values, Yes and No. I have granted ModifyCustomField to a certain group. When someone of that group modifies that CF, I want to disallow or stop that update from occuring if the ticket owner is the same person modifying the CF. Is that really

Re: [rt-users] Asset Tracker - change the status titles

On 11/14/07, Kevin Squire [EMAIL PROTECTED] wrote: In our situation, some of the default statuses of an Asset are either duplicates or unused. For example; test and development would mean the same thing to us, and we have no clue what a status of dr would be :-) ) I found in the source the

RE: [rt-users] Hiding Reminder Section? Also Watchers, Approval?

Thanks, I'll give that a go. I've also discovered that anyone with the ModifyTicket right can add watchers - the Watch and WatchAsAdminCC rights are only useful for people who don't have ModifyTicket. I assume this means there's no way I can turn off Add Watchers for people who have