Re: [rt-users] Recurring signin with 3.6.4

Kenneth Crocker wrote: Kenneth, We are on Oracle 9 (soon going to 10) and RT doesn't seem to work well with Oracle for sessions. So we use the file method for storing. I would love to hear from anyone using Oracle on how they deal with the sessions table problem. Kenn LBNL On

[rt-users] RT not generating email for CCs/AdminCCs

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 We've just recently upgraded our RT install to version 3.6.5. It looks like, under the new version, CC users and AdminCC users aren't receiving email about ticket updates. Requesters *are* getting email, so I know RT is capable of sending.

Re: [rt-users] Recurring signin with 3.6.4

Joop, Thanks. We are currently doing the same thing you are (storing session on disk), yet I am still getting the two-time loop for sign-ins. What did you do to resolve the cookie problem, if you had one? If you didn't have a cookie problem, then I still can't figure out what is causing the

Re: [rt-users] Modify without ModifyTicket?

Christopher, What rights have you given the role owner both globally and for that queue? CommentOnTicket allows modification ONLY to the comments part of a ticket, not the status or dates, etc. Do you have RightsMatrix? That will help a great deal in finding out who can do what and where

Re: [rt-users] RT not generating email for CCs/AdminCCs

Matt, Based on your comment about not seeing attempts in the log, it SOUNDS like there isn't a specific scrip for XX activity for AdminCc and Cc's, but since I'm sure you checked that, so it may be something else. I assume these persons were getting email for this activity before? What

Re: [rt-users] RT not generating email for CCs/AdminCCs

Matt, Navigate to CongifurationGlobalScrips and tell me what scrips are listed. Then, navigate to CongifurationQueues(select the queue we are discussing)Scrips and tell me what scrips are listed. That will give us a good start on finding out what is going on. Kenn LBNL On 12/6/2007 10:07

RE: [rt-users] Recurring signin with 3.6.4

Kenn, I don't think it's a cookie issue. What we noticed was that the session file on the server that the cookie referred to didn't have its attributes filled in. So, I believe the problem is that sometimes the session file fails to fully write. When we've looked at a file for a session that

Re: [rt-users] Recurring signin with 3.6.4

Craig, Thanks! REALLY! I'll get on this right away. Hope that's it. Ken LBNL On 12/6/2007 10:24 AM, Patterson, Craig wrote: Kenn, I don't think it's a cookie issue. What we noticed was that the session file on the server that the cookie referred to didn't have its attributes

Re: [rt-users] RT not generating email for CCs/AdminCCs

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 2007-Dec-06, at 13:21, Kenneth Crocker wrote: Matt, Navigate to CongifurationGlobalScrips and tell me what scrips are listed. Then, navigate to CongifurationQueues(select the queue we are discussing)Scrips and tell me what scrips are

Re: [rt-users] RT not generating email for CCs/AdminCCs

Matt, I think you're right about the understanding and the inconsistent procedures as a result. Let's see if I can help: For the QUEUE an AdminCc or CC watcher will be recipients of email notification IF there is a notification scrip where the action is Notify AdminCc, CC's...) or even

[rt-users] RT 3.6 requires two or three logins with firefox and IE

Bizarre problem I could not spot with Google which leads me to believe I'm doing something very wrong. I have perl-5.8.8, apache 2.6, mp 2.0.3 and RT 3.6.5 under Solaris 10 and Oracle 10. With firefox2 and IE, I am prompted to authenticate two or three times before I can navigate RT pages

Re: [rt-users] RT 3.6 requires two or three logins with firefox and IE

On Thu, Dec 06, 2007 at 03:03:26PM -0500, John D Groenveld wrote: Bizarre problem I could not spot with Google which leads me to believe I'm doing something very wrong. I have perl-5.8.8, apache 2.6, mp 2.0.3 and RT 3.6.5 under Solaris 10 and Oracle 10. With firefox2 and IE, I am

[rt-users] Add GroupMembers as CC on create ( help required )

First off, my apologizes for posting to the dev list earlier in error... a true newbie I need some guidance.. I have tried numerous versions of scrips , approaches and examples that I have found thanks to this list, but I just can't get things to work as I expect/want. The below scrip (

[rt-users] Set ticket priority in self service portal?

Hi, I'm getting our shiny new rt3.6.5 install on fedora 8 ready to enter production for our internal ticket taking, but I have one last configuration issue before I'm truly happy with the configuration. I need to let end users set the priority of their tickets in the rt self service portal.

Re: [rt-users] RT 3.6 requires two or three logins with firefox and IE

In message [EMAIL PROTECTED], Jesse Vincent writes: It's almost certainly the case that you have multiple valid DNS domain names for your RT server. And RT's cookies are tied to a specific domain. Something like this: http://rt/ http://rt.mycompany.com/

Re: [rt-users] Modify without ModifyTicket?

http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm This RT extension can help you understand how users end up with rights. On 12/6/07, Christopher Short [EMAIL PROTECTED] wrote: Hi, I have users who can modify tickets in a queue that I didn't expect.

RE: [rt-users] Modify without ModifyTicket?

Thanks Kenneth, I hadn't heard of RTx::RightsMatrix before, I'll give it a go. However, I don't have any (additional) rights for owners on that group or globally. In our system all Privileged users have ReplyTicket, everything else is on a Group basis. Hmmm maybe I added custom fields with