Matt,
Based on your comment about not seeing attempts in the log, it SOUNDS
like there isn't a specific scrip for XX activity for AdminCc and Cc's,
but since I'm sure you checked that, so it may be something else. I
assume these persons were getting email for this activity before? What
type of updates to the ticket are you talking about? When you upgraded,
did you do anything with the tables involving scrips? Did you create NEW
notification scrips or accidentally disable some?
Kenn
LBNL
On 12/6/2007 7:36 AM, Matt Pounsett wrote:
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We've just recently upgraded our RT install to version 3.6.5. It looks
like, under the new version, CC users and AdminCC users aren't receiving
email about ticket updates. Requesters *are* getting email, so I know
RT is capable of sending. According to my mail logs, there isn't even
an attempt at sending messages to CC/AdminCC users.
I've gone through the new RT_Config.pm and don't see any configuration
options that directly relate to this. I'd considered that the
$RedistributeAutoGeneratedMessages setting might affect this, but the
AdminCCs and CCs being added are all manually created RT users with
privileges.
Do we just have the wrong expectation for how RT should be behaving here?
I've done a bit of googling around for this, but didn't have much luck.
Does this sound familiar to anyone?
My (slightly sanitized) RT_SiteConfig.pm is included below.
My appreciation for any suggestions.
Matt
Set($rtname, 'Foo');
Set($Organization, "Foo");
Set($Timezone, 'America/Toronto');
Set($OWnerEmail, '[EMAIL PROTECTED]');
Set($LogToFile, 'debug');
@LogToSyslogConf = (socket=>'inet');
Set($WebBaseURL, "https://ticket.foo.ca";);
Set($RedistributeAutoGeneratedMessages, 'privileged');
@ActiveStatus = qw( new open patched tested stalled );
Set($WebSessionClass , 'Apache::Session::File');
1;
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