Greetings,
I am not sure where to start with this one I'd like to have a check
box custom field on tickets so that when the box is ticked an email is
sent to a fixed email address notifying them that the box has been
ticked.
Effectively: OnUpdate - Check if CustomField checkbox has been
Hi Ben,
I use this as a User Defined Custom Condition to detect a change in a CF
named DMCA State:
{ ### True on state change to ITSO_Review
my $Transaction = $self-TransactionObj;
return $Transaction-Type eq 'CustomField'
$Transaction-Field eq '3'
I need with the below issues .. RT can post, but it will not send mail.
Do I need a certain version of the PERL module?
I am using the latest stable version of RT.
[Fri Apr 18 17:49:37 2008] [debug]: Guessed encoding: utf8 (/opt/rt3/
lib/RT/I18N.pm:417)
[Fri Apr 18 17:49:37 2008] [debug]:
It seems I have an autoreply loop that I can't seem to stop. While
testing my setup I sent a request from one of my machines to my RT
instance. When it tried to send the reply to that machine (the
requester's email address was [EMAIL PROTECTED]) it got a connection
refused since that machine was
I had the same issue several months ago and was never able to get my 3.4
database to upgrade to 3.6. It seemed like the script that was provided
was wrong in some way and I could never get it upgraded to the 3.5
schema. Does anyone have any ideas on this? I would love to get my old
ticket in
Any help would be nice ...
== /var/log/mail ==
Apr 18 15:14:42 rt postfix/pickup[23379]: 3A9DD97C89: uid=51 from=[EMAIL
PROTECTED]
orig_id=38CF997EE5
Apr 18 15:14:42 rt postfix/cleanup[3476]: 3A9DD97C89: message-id=[EMAIL
PROTECTED]
Apr 18 15:14:42 rt postfix/qmgr[22295]: 3A9DD97C89:
Hi All,
I'm just trying to use your Activity Reports extension, but I'm totally
lost. What should I put into the Query textarea? Could anyone give me
just one simple example please? We use 3.4.4pre3
Many thanks!
Ákos
___
This is quite frustrating .. I have a permissions problem which most
likely cacades into sending mail problems ..
Any ideas?
== /opt/rt3/var/log/rt.log ==
[Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in
the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243)
[Fri Apr
On Fri, 2008-04-18 at 16:38 -0400, LDB wrote:
This is quite frustrating .. I have a permissions problem which most
likely cacades into sending mail problems ..
Any ideas?
== /opt/rt3/var/log/rt.log ==
[Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in
the queue
On Apr 18, 2008, at 5:38 PM, roger wrote:
On Fri, 2008-04-18 at 16:38 -0400, LDB wrote:
This is quite frustrating .. I have a permissions problem which most
likely cacades into sending mail problems ..
Any ideas?
== /opt/rt3/var/log/rt.log ==
[Fri Apr 18 19:47:13 2008] [crit]: No
On Apr 18, 2008, at 5:38 PM, roger wrote:
On Fri, 2008-04-18 at 16:38 -0400, LDB wrote:
This is quite frustrating .. I have a permissions problem which most
likely cacades into sending mail problems ..
Any ideas?
== /opt/rt3/var/log/rt.log ==
[Fri Apr 18 19:47:13 2008] [crit]: No
I think I have a similar issue trying to understand how the CC field
works on the Resolve Ticket page.
The Watchers CC and Watchers AdminCC work fine (after changing the
default scrip #10). When a ticket is resolved they receive an email.
Good.
But my users also want to add email addresses 'on
I've been happy with TWiki for our internal needs. A wiki-notion
of edit-in-place is more suitable for our documentation than RT's
notion of serial appends to a thread (ticket).
I've also been interested in Trac, but that uses its own
built-in wiki and ticketing system. I like the
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