Has anyone developed a script or something to import an inventory into
AT (from a csv file, for example)?
js.
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Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED]
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The script below takes a tab-delimited file of format:
AssetTag Make Model Serial Building Room MACAddress
And populated a bunch of CFs. Salt to taste.
On Tue, 2008-04-29 at 14:01 +, Jean-Sebastien Morisset wrote:
Has anyone developed a script or something to import an inventory into
AT
Hi,
I'm currently in the process of upgrading our RT installation from 3.4.6
to 3.6.6, and while most of it went ok, I am faced with the weird issue
mentioned in the subject.
If I set IncludeSystemRights to 0, or at least comment its use in
Users_Overlay.pm's _GetEquivObjects, I get the list of
Help!
Hi,
I know this has been posted before on the mailing lists but the issue I have is
not consistant.
When updating and resolving a ticket from the system, Reply to requester and cc
from a ticket works when sending an email out form the RT system if sent by
user Root, however when I try
Hi all,
I'm having problems working with the RT::Date module. RT internal dates
like Created and Due Date are working correctly, but the dates I work on
in my scrips while using this module are wrong by an hour (I'm currently
on BST/GMT+1 and RT::Date seems to be working on GMT, I think).
I
Hi all,
I've noticed a problem that I'm unsure when it actually started.
When you click on the Tickets link (
https://domain.com/Search/Build.html) at the top of the page in RT at a
glance,
When you click on one of the tickets that show up, the link is wrong,
hence brings you to a page
Hello all!
I've run into a minor annoyance in the SelfService interface of our RT 3.6.6
install at work. If an unprivileged requestor attempts to resolve an open
ticket, the ticket will be set to Resolved but then re-open immediately
due to their correspondence being added to the ticket *after*
Matthew,
Thanks for your code. This was an exellent starting point. Since I
already have a bunch of assets, I tried to incorporate some code to
update assets. I'm not sure what I'm doing wrong though... Here's the
result:
# /opt/rt3/bin/import-assets.sh /tmp/js.csv
gessolx1:
Loaded
The '$at-_Set' calls you're making scare me. Is there a reason you're
setting them iteratively instead of within the Create call?
On Tue, 2008-04-29 at 20:08 +, Jean-Sebastien Morisset wrote:
Matthew,
Thanks for your code. This was an exellent starting point. Since I
already have a
On Tue, Apr 29, 2008 at 04:15:03PM -0400, Matthew Keller wrote:
The '$at-_Set' calls you're making scare me. Is there a reason you're
setting them iteratively instead of within the Create call?
I run a Load, if the Load doesn't work, then do a Create (with just the
basics), after that update
Ah yes... The way I usually do things like that is by grabbing the asset
CF info, ala:
my $AssCFs=$AssObj-CustomFields();
and then setting the appropriate values ala:
while(my $AssCF = $AssCFs-Next()) {
$AssCF-Value = whatever
}
The above is pseudocode from memory, but is +/- 96%
On Tue, Apr 29, 2008 at 04:32:43PM -0400, Matthew Keller wrote:
Ah yes... The way I usually do things like that is by grabbing the asset
CF info, ala:
my $AssCFs=$AssObj-CustomFields();
and then setting the appropriate values ala:
while(my $AssCF = $AssCFs-Next()) {
$AssCF-Value
I'm have installed RT 3.6 successfully from source but there is a configuration
problem I can't seem to find. I get the following error when I pull up my url:
RT: Request Tracker
You're almost there!
You haven't yet configured your webserver to run RT.
You appear to have installed RT's web
Hi RT-experts,
I've have RT 3.6.6 on a Solaris 9 machine and all is well -- but I need
to redirect my old
machine (another solaris 9, but with RT 3.6.3 not sending emails any
more) -- so that the users are using RT on the
new machine.I've been looking at share/html/index.html but I'm not
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