David Hobley writes:
> Hello,
>
> We have been running RT for about a year and it has suddenly
> started running slowly. Looking at the RT.log file, we are seeing a
> whole bunch of stack-traces, for no reason I can ascertain. Anyone
> any ideas why these would suddenly start appearing?
Tr
David Hobley writes:
> Michael,
>
> Thanks for the quick response. Are you saying that these
> stacktraces are not indicative of any issues and that I can ignore
> them?
Well, you should set that variable to 0, because generating the stack
trace will have some overhead (presumably mostly in
Michael,
Thanks for the quick response. Are you saying that these stacktraces are not
indicative of any issues and that I can ignore them?
Normally I would expect that anything that generated a stacktrace would also
require a fix to not generate them!
Cheers,
David
- Original Message
Hello,
We have been running RT for about a year and it has suddenly started running
slowly. Looking at the RT.log file, we are seeing a whole bunch of
stack-traces, for no reason I can ascertain. Anyone any ideas why these would
suddenly start appearing?
[Fri May 16 04:33:57 2008] [error]: S
I noticed in Debian that Citadel is one of the possible MTAs that apparently
work with RT. However, it doesn't appear that Citadel supports address
pipes, which is a tad annoying. Is there a way to work around not having the
ability to alias to a pipe?
--
Paul Johnson
[EMAIL PROTECTED]
Expl
To all,
I want to add a couple options to the blue bar where it displays "open
comments reply resolve". Where would I find that code and any
related elements? thanks in advance.
Kenn
LBNL
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Hi,
I cannot seem to attach a file during/at the resolve screen.
Replying to a ticket does allow files to be attached.
My support folks are now "replying" with the attachment
and then immediately
Resolving the ticket ..
This gets the attachment to client, but I would like to do it all from th
Thanks Sam,
for the help, but I was not looking to change my logo. I tried to
figure out why the RT uses "/noauth/images/". Its supposed to be
"/NoAuth/images/"
I also discovered, if I add an alias in my virtual host (Alias
/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/) I get the
following er
There is a Header file in
.../rt3/html/Elements/Logo
That defines the location of your logo.
But don't edit that file. Copy that file to your 'local' version, edit it
there, and the presence of this change will overwrite the default html.
(Note,I know my stuff is not in the usual place-- you m
Hello everybody,
I installed the new version RT 3.6.6 on an ubuntu server 8.04. The
installation went fine. I am able to login to the RT. The only issue I
have is the logo in the left upper corner. I don't know how I can make
that work. If I look at the image properties it shows me the
following:
On May 15, 2008, at 1:47 PM, John BORIS wrote:
> I am trying to get the files at:
>
> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/
>
> I am using the tortisesvn client. I know this isn't a TortiseSVN list
> but how does one checkout the code from the site
I am trying to get the files at:
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/
I am using the tortisesvn client. I know this isn't a TortiseSVN list
but how does one checkout the code from the site.
When I try to do this onto my pc I get an error
Error:
I don't know the answer myself, but you may be able to shred that
particular transaction with RTx-Shredder.
Seymour, Jennifer wrote:
>
> RT 3.4.5
>
> Gentoo (2.6.14-gentoo-r5)
>
>
>
> I’ve searched the wiki and the RT essentials book to no avail… I need
> to delete a ticket, or remove a (conf
At 12:12 PM 5/15/2008, RT wrote:
>All -
>
>I have an instance of RT 3.6.6 that was set up prior to my arrival.
>
>The system has several groups set up, and all users are configured
>as members of these groups. There are no unprivileged users. I've
>spent a few days looking over the wiki and the m
All -
I have an instance of RT 3.6.6 that was set up prior to my arrival.
The system has several groups set up, and all users are configured as
members of these groups. There are no unprivileged users. I've spent a few
days looking over the wiki and the mailing list archives, but have a few
remai
RT 3.4.5
Gentoo (2.6.14-gentoo-r5)
I've searched the wiki and the RT essentials book to no avail... I need
to delete a ticket, or remove a (confidential) attachment that was
included in a ticket. According to the wiki, I need "delete ticket"
permission either in my group or my user. I am a m
Hello,
Did anyone even built an SQL-query to display all tickets in a queue
including all the comments with them?
If so can you share the SQL statements with me?
Greetings,
Floor Verschure
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Those errors suggest me that your apache server is running under user
that is not "apache". Look for Group and User derictives in your
httpd.conf. Also, the permissions you posted below are wierd in terms
of layout. By default RT has the following dirs:
rt3/var
rt3/var/mason_data
There is no "rt3
Since noone replyid I figured it out myself ;)
There might be an easier way to do it but this works for me. Basically I
create an array of the content splitted by space (or newline) and then go
through each line in array to set watchers.
This is my code:
my $attachs = $self->TransactionObj->Atta
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