Hi RT List,
I am in the process of setting up RT3.8 for an evaluation as we seek a
replacement for our current horrendous support ticketing system.
Apologies if the issues are simple configuration ones, but I am not
familiar with Perl or CPAN (aside from following instructions to get a
Bugzill
Jon,
You're situation is similar to ours with a few differences. We only
move the ticket to a "support" queue once, after it is initally approved
for work. Once there, it is modified by the support personnel until it
is ready for our "QA" workFlow. We have several Custom Fields in play
I've got 3.8.1 installed on a SLES 9.3 box. I've not added anything
special and running a pretty simple setup. I've upgraded from 3.6.7 up
to 3.8.1 and ran the DB upgrade scripts.
Here is the issue: When I login I can click on Home, Simple Search,
Tools, Configuration, Preferences and Approval
UPGRADING.mysql
On Thu, Nov 20, 2008 at 1:17 AM, Macnlos <[EMAIL PROTECTED]> wrote:
> I've got 3.8.1 installed on a SLES 9.3 box. I've not added anything
> special and running a pretty simple setup. I've upgraded from 3.6.7 up
> to 3.8.1 and ran the DB upgrade scripts.
>
> Here is the issue: Wh
Hi List,
I've run up against something in RT that does not work intuitively for me. I
apologize up front for the length of this e-mail, but I wanted to provide
all pertinent background so others can understand the problem I face.
Background:
I've created a workflow in RT that utilizes a couple o
Greetings, RT Users:
Some internal systems changes have prompted me to migrate my database
backend from its present location on the same server as the RT web
frontend to a separate database server elsewhere. To comply with our
security standards, the database traffic should be encrypted, so I
imple
On Wed, Nov 19, 2008 at 08:55:11AM -0500, Jesse Vincent wrote:
> On Tue 18.Nov'08 at 23:45:50 +, Dominic Hargreaves wrote:
> > Heh. I wasn't aware that speedycgi was marginal, or deprecated :) Should
> > we be marking it as such?
>
> Well, if it's otherwise working well AND in active use, I'm
Do you have an example? com_admin_commands, i have no idea what this can be?
Torsten
2008/11/19 Micah Gersten <[EMAIL PROTECTED]>
> I'm looking at PHPMyAdmin. It says about 48% of queries to the MySQL
> server are "Admin commands". This info is in the com_admin_commands
> status variable in My
I'm looking at PHPMyAdmin. It says about 48% of queries to the MySQL
server are "Admin commands". This info is in the com_admin_commands
status variable in MySQL.
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
Ham MI-ID, Torsten Brumm wrote:
> What kind of
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi. Working on my first RT system (v3.8.1 on CentOS 5) for doing a change
management approval
process. I've been asked whether it's possible to have the Content field
pre-populated with a
text template when a user starts to create a ticket. Haven'
Hi there,
My RT installation is generally running fast and responsive, but
tickets that have three or more recipients (CC'd by requestor) are
extremely slow. I've been running vmstat while opening the ticket, and
the system is not more busy when displaying such a ticket. I see a
slight CPU increas
On Wed, Nov 19, 2008 at 5:08 PM, Tim Cutts <[EMAIL PROTECTED]> wrote:
>
> On 18 Nov 2008, at 4:47 pm, Tim Cutts wrote:
>
>>> What switches did you use to dump the mysql? I see few gotcha's about
>>> using binary characters
>>> and separate dump for attachment table and stuff
>>
>> OK, yes, I've ju
On 18 Nov 2008, at 4:47 pm, Tim Cutts wrote:
>> What switches did you use to dump the mysql? I see few gotcha's about
>> using binary characters
>> and separate dump for attachment table and stuff
>
> OK, yes, I've just looked at an attachment to one of our tickets, and
> yes, it's corrupted. B
On Tue 18.Nov'08 at 23:45:50 +, Dominic Hargreaves wrote:
> On Tue, Nov 18, 2008 at 02:46:52PM -0500, Jesse Vincent wrote:
>
> > I...didn't know anyone was still using SpeedyCGI with RT. I haven't been
> > able to get it to work at all in years. What happens if you run the
> > SpeedyCGI scr
On Wed 19.Nov'08 at 10:10:25 +0100, Sven Sternberger wrote:
> Hello!
>
> I our organisation we start to use X.509 certificates
> to sign emails.
> The MUA produces mime multi-part mails with the content type
> "multipart/signed".
> These mails have 2 parts. The first one is the
> plain/text mes
Does anyone knows how to extract a transaction CF value with scrip???
thanks.
On Tue, Nov 18, 2008 at 11:21 PM, Monti gmail <[EMAIL PROTECTED]> wrote:
> I am using RT 3.8.1 and I hope it is possible to extract the transaction CF
> value.
>
>
> On Tue, Nov 18, 2008 at 6:28 PM, Stephen Turner <[EMA
Hi Micah,
as i wrote some days ago, we had/have the same problem and fixed this in a
unclean way:
We changed the following: (and again, i'm not sure if it is a good idea, but it
fixes the problem)
grab up from /usr/lib/perl5/site_perl/5.8.xxx/Apache/Session/Lock the file
MySQL.pm and find the
No! We do it nightly, and within the new release the Cleanupsessions tool is
implemented in core too.
Torsten
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Micah Gersten
Gesendet: Mittwoch, 19. November 2008 04:17
An: RT Users
Betreff: [rt-use
What kind of "Admin Commands" ? We are on 3.6.5 and we don't see Admin Commands
Torsten
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Micah Gersten
Gesendet: Mittwoch, 19. November 2008 04:55
An: RT Users
Betreff: [rt-users] MySQL Admin Command
Hello!
I our organisation we start to use X.509 certificates
to sign emails.
The MUA produces mime multi-part mails with the content type
"multipart/signed".
These mails have 2 parts. The first one is the
plain/text message the second one is the x-pkcs7-signature.
The problem occurs if these mess
20 matches
Mail list logo
