[rt-users] Have filtered select custom field options
Hi All, I just wonder as I have a suggestion from our management whether it is possible to have a custom field which is filtered by aselection made in an earlier select box. For example say: I have one CF which is for Business Area and based on the selection made here a second list will need to have values filtered and specific to the specific business area. Would such a thing be at all possible? *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Odd behaviour with RT::Authen::ExternalAuth...
I'm running into a small issue with RT::Authen::ExternalAuth. The issue I'm having is that when I post a reply to a ticket or attempt to create a new ticket, it punts me to the login screen again. Once I've authenticated again, it completes the task. Thing is, I was already logged into the web UI in the first place. This is with RT version 3.8.1 and RT::Authen::ExternalAuth version 0.08. Any insight to this would be appreciated. Thanks. -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Tel: (408) 240-1239 Cell: (650) 704-6633 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] XML-RPC to RT
On Thu, Mar 19, 2009 at 03:01:20PM -0700, Tom Lahti wrote: > I've done something a bit evil, and perhaps a bit useful. > > Previously on the list someone asked about having a web service to RT, and I > pointed out that it already has one (a REST interface). > > But what if you have an environment where REST access is difficult at > best... say, classic ASP or (egads) VB6? > > Well, I just took the ruby library I have and wrapped every method in a > XML-RPC service... and it works. > > I hope I get to release this stuff. I'll include the XML-RPC service in the > package if I get to. Sick. But Awesome. I look forward to seeing this and hope your corporate overlords let you open this up. Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] LDAP integration question
You'll want to look into the ExternalAuth extension for RT (http://wiki.bestpractical.com/view/ExternalAuth). It supports login via LDAP. - D -- Daniel Farst IT Support Coordinator College of Arts and Sciences Case Western Reserve University -- Thursday, March 19, 2009, 4:15:45 PM, you wrote: -- > Greetings all, > I'm only in the early analysis stage of trying to figure > out if RT is a good fit for us. We currently use Trac for our ticketing > system, which is workable, but not universally liked (being more of > an appropriate solution for an ongoing open-source project > than it is for a small college IT helpdesk). Anyhow, I have a test > instance of RT+AssetTracker up and running on an old > underpowered VM, but I'm definitely only scratching the surface (I > have the _RT Essentials_ book but I haven't yet read it all the > way through). My question is about how to leverage our LDAP > directory in order to allow end-users to create tickets. We have a > small enough staff that creating local RT users for our admin > personnel is not a problem (I have no requirement to also sync this > information from LDAP as it's easily manageable as an independent > data silo (living within the RT database backend I presume)). > But what is the canonical solution for allowing our users to login > to the web interface (using their existing usernames/passwords > which we already have set in LDAP (for their email accounts among > other uses))? Do I want to be leveraging the HTTP-auth stuff > from apache (I believe this is how we solve this issue with Trac > currently), or is there a way to have RT directly query a > specific PAM layer that's been configured correctly (to back > against our LDAP) on the RT server? Or maybe there's a different way > to accomplish what I want. I made it into the beginning of the > chapter on scrips last night, so I have no doubt that (given more > perl coding chops than I currently possess) there are definitely > enough tools available to solve this problem, but it seemed worth > asking for direction (as I can't imagine I'm the first person to want to do > this). > thanks so much in advance for any information, > ~c > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT to support software development teams when using Agile / SCRUM approaches to planning work
Ok Thanks for your feedback. Scrum in 5 minutes http://www.softhouse.se/Uploades/Scrum_eng_webb.pdf Based on what you say it seems like the following might work. Each project/team has a BACKLOG QUEUE of stories(requirements). The product owner regularly prioritizes them. During the fortnightly planning meeting the product owner selects some stories from the BACKLOG and moves them to the CURRENT SPRINT QUEUE prioritizing them as he/she does so. Team members select stories from the CURRENT SPRINT QUEUE and add child tasks. When all the tasks are done for a particular story, the story is moved to a REVIEW QUEUE. During the sprint review meeting the product owner reviews the features related to stories in the REVIEW QUEUE and stories are marked as done. Is it possible to roll up child data into a parent? The question might be how many hours of work are remaining for this story? Hours work for a story(parent) = sum of remaining work estimate for all its tasks(child). Is it easy to create child tasks? And navigate through them via the web interface? Thanks Rudiger On Thu, 19 Mar 2009 12:10 -0700, "Ken Crocker" wrote: > Rudiger, > > > I'm not sure what you mean when you refer to "SCRUM". However, we > ARE supporting many software applications with technical support teams > and Queues oriented for each application/team. We have 1 queue > specifically designed to act as the initial request Queue where tickets > are reviewed and prioritized, then (if approved) moved to the queue that > supports the application the ticket is asking work for. For example, one > large support group, Financial, supports all the various software > dealing with our financial organizations and they have 12 different > queues for that activity. There are, consequently at least 24 different > groups, where each queue has a user group that WORKS on the tickets and > another that is allowed to CREATE tickets (some that have the same > members). Our structure for privileges is rather tight (only a couple > for "Priviliged" Users. Mostly Queue-oriented)) that allow for keeping > tickets secure (only the OWNER and the Queue Manager can Modify a > Ticket) within their queue. We also have a QA Workflow process that > ensures our standard for QA Approval is followed before a ticket is > allowed to be "QA Approved" and then Resolved (for example, we NEVER > allow the ticket owner to QA Approve their own work). A separate user > from the QA Approval group are the only ones with privileges to modify > the CF that is used to indicate QA Approval. > Anyway, that's pretty much a summary of how we do things. If the > details of any of this will help you, then I'd be glad to share how we > do it. > > Kenn > LBNL > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] XML-RPC to RT
I've done something a bit evil, and perhaps a bit useful. Previously on the list someone asked about having a web service to RT, and I pointed out that it already has one (a REST interface). But what if you have an environment where REST access is difficult at best... say, classic ASP or (egads) VB6? Well, I just took the ruby library I have and wrapped every method in a XML-RPC service... and it works. Only took me about an hour. There could just as easily be a wrapper using the json package as well. Of course, its a security nightmare because no encryption in XML-RPC...you'd have to use SSL. And of course, the wisdom of making a web service that accesses another web service... dubious at best. If you're environment is that difficult to work with, switch environments right? ;) I hope I get to release this stuff. I'll include the XML-RPC service in the package if I get to. I actually plan to use this from a classic ASP web site; I really don't want to write a RT::Client::REST equivalent in ASP. The thought makes me nauseous. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] LDAP integration question
Greetings all, I'm only in the early analysis stage of trying to figure out if RT is a good fit for us. We currently use Trac for our ticketing system, which is workable, but not universally liked (being more of an appropriate solution for an ongoing open-source project than it is for a small college IT helpdesk). Anyhow, I have a test instance of RT+AssetTracker up and running on an old underpowered VM, but I'm definitely only scratching the surface (I have the _RT Essentials_ book but I haven't yet read it all the way through). My question is about how to leverage our LDAP directory in order to allow end-users to create tickets. We have a small enough staff that creating local RT users for our admin personnel is not a problem (I have no requirement to also sync this information from LDAP as it's easily manageable as an independent data silo (living within the RT database backend I presume)). But what is the canonical solution for allowing our users to login to the web interface (using their existing usernames/passwords which we already have set in LDAP (for their email accounts among other uses))? Do I want to be leveraging the HTTP-auth stuff from apache (I believe this is how we solve this issue with Trac currently), or is there a way to have RT directly query a specific PAM layer that's been configured correctly (to back against our LDAP) on the RT server? Or maybe there's a different way to accomplish what I want. I made it into the beginning of the chapter on scrips last night, so I have no doubt that (given more perl coding chops than I currently possess) there are definitely enough tools available to solve this problem, but it seemed worth asking for direction (as I can't imagine I'm the first person to want to do this). thanks so much in advance for any information, ~c ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT to support software development teams when using Agile / SCRUM approaches to planning work
Tom, Thanks for the link. After reading the info, I believe that RT could /easily/ be used to promote such a process. Some terms would have to be re-named or their meaning translated, but the overall process design is VERY similar to what we do now in our organization. I have developed quite a bit of documentation (guides, flowcharts, rules, definitions, etc.) that supports our method for getting work done in this manner. SCRUM is a whole new set of terminology, but the process isn't much different than the way I did things 35 years ago in a Forbes 100 company. Interesting how some things just seem to cycle around, but with newer coats of paint. Kenn LBNL On 3/19/2009 12:38 PM, Tom Lahti wrote: Ken Crocker wrote: Rudiger, I'm not sure what you mean when you refer to "SCRUM". http://en.wikipedia.org/wiki/Scrum_(development) P.S. I hate scrum :/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT to support software development teams when using Agile / SCRUM approaches to planning work
Ken Crocker wrote: > Rudiger, > > > I'm not sure what you mean when you refer to "SCRUM". http://en.wikipedia.org/wiki/Scrum_(development) P.S. I hate scrum :/ -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT to support software development teams when using Agile / SCRUM approaches to planning work
Rudiger, I'm not sure what you mean when you refer to "SCRUM". However, we ARE supporting many software applications with technical support teams and Queues oriented for each application/team. We have 1 queue specifically designed to act as the initial request Queue where tickets are reviewed and prioritized, then (if approved) moved to the queue that supports the application the ticket is asking work for. For example, one large support group, Financial, supports all the various software dealing with our financial organizations and they have 12 different queues for that activity. There are, consequently at least 24 different groups, where each queue has a user group that WORKS on the tickets and another that is allowed to CREATE tickets (some that have the same members). Our structure for privileges is rather tight (only a couple for "Priviliged" Users. Mostly Queue-oriented)) that allow for keeping tickets secure (only the OWNER and the Queue Manager can Modify a Ticket) within their queue. We also have a QA Workflow process that ensures our standard for QA Approval is followed before a ticket is allowed to be "QA Approved" and then Resolved (for example, we NEVER allow the ticket owner to QA Approve their own work). A separate user from the QA Approval group are the only ones with privileges to modify the CF that is used to indicate QA Approval. Anyway, that's pretty much a summary of how we do things. If the details of any of this will help you, then I'd be glad to share how we do it. Kenn LBNL On 3/19/2009 10:45 AM, Rüdiger Wolf wrote: > Hi All > > I was hoping to get some feedback from users who are using RT to support > software development teams when using SCRUM approaches to planning work. > > We several project teams and keeping people allocated to project for > several months at a time. > We track work based on several tasks (child) related to single story > (Parent). > We also track impediments. > Use two week long iterations. At the end of iterations there are > sometimes several stories and tasks that need to be moved into the next > iteration. Stories (and related tasks) need to be moved from a backlog > queue to the current iteration. > > I would like a project team members to look at stories (sorted by > priority) and related tasks for the current iteration and take ownership > of tasks. > Team would like to quickly answer/update tasks in order to provide > answers for stand-up questions. What did you do yesterday? what are you > doing today? > > I would like to be able to report on story, task and impediment > life-cycles for project and iterations. > I see that there is talk of a REST style interface so I assume that one > could write script to extract issue data quite quickly. > I could then create burn down charts etc. as required from the extracted > data. > > One feature I REALLY like in our current system is the ability to export > stories/tasks/impediments to excel. > Update values in excel. > Next one uploads stories/tasks/impediments back into the tracker via web > interface. > I see that there is a possibility of creating and updating in bulk via > the web interface. > > Thanks for your comments. > > Regards > Rudi Wolf > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Automatic Ticket Creation based on CustomFields
hanane ourdani wrote:
> Hi everyone,
>
> Please is there a way to generate ticket automaticlly when i chose a value
> of a custom field in an other ticket.
You can write a new scrip that happens on condition "On Transaction" and do
my $TicketObj = RT::Ticket->new( $session{'CurrentUser'} );
somewhere in the scrip.
I don't write many scrips so others can provide more details if you need them.
--
--
Tom Lahti
BIT Statement LLC
(425)251-0833 x 117
http://www.bitstatement.net/
--
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[rt-users] Automatic Ticket Creation based on CustomFields
Hi everyone, Please is there a way to generate ticket automaticlly when i chose a value of a custom field in an other ticket. thank you for your help ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT to support software development teams when using Agile / SCRUM approaches to planning work
Hi All I was hoping to get some feedback from users who are using RT to support software development teams when using SCRUM approaches to planning work. We several project teams and keeping people allocated to project for several months at a time. We track work based on several tasks (child) related to single story (Parent). We also track impediments. Use two week long iterations. At the end of iterations there are sometimes several stories and tasks that need to be moved into the next iteration. Stories (and related tasks) need to be moved from a backlog queue to the current iteration. I would like a project team members to look at stories (sorted by priority) and related tasks for the current iteration and take ownership of tasks. Team would like to quickly answer/update tasks in order to provide answers for stand-up questions. What did you do yesterday? what are you doing today? I would like to be able to report on story, task and impediment life-cycles for project and iterations. I see that there is talk of a REST style interface so I assume that one could write script to extract issue data quite quickly. I could then create burn down charts etc. as required from the extracted data. One feature I REALLY like in our current system is the ability to export stories/tasks/impediments to excel. Update values in excel. Next one uploads stories/tasks/impediments back into the tracker via web interface. I see that there is a possibility of creating and updating in bulk via the web interface. Thanks for your comments. Regards Rudi Wolf ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] no root/password - first login problem
Juliano Medeiros Coimbra wrote: > [Thu Mar 19 11:19:39 2009] [error]: Password needs to be at least 66 > characters long (/usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm:796) Password needs to be HOW long?! Have you checked your MinPasswordLength in RT_SiteConfig.pm and/or SiteConfig.pm (if you've been silly enough to edit that)? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b
Jnaneshwar Bantanur wrote: >> Hello ..After I tried to delete the rough data which I have put Just to >> evaluate RT.After Deleting Users,Queues,Groups and Attachments After >> Deleting the data from table "ObjectCustomFields".I am getting this Do NOT go into the database and muck around with it by deleting records directly and what not. As you have learned, by doing so you have destroyed the referential integrity of the database. You will need to simply drop the database and recreate it from scratch, as if you were just installing it for the first time. If you want to purge tickets from the database, use the "shredder" in the web interface. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.1 Missing tabs and modifying create.html
Hi All(first time mailer, please be gentle :-])
Ive upgraded a test box from 3.6.5 to 3.8.1 (running a
relatively old kernel for fedora core
- 2.6.26.8-57.fc8) and have hit an odd problem with the
menu tabs for Preferences. All other tabs appear
correctly.
/User/Prefs.html has
<& /Elements/Header, Title=>loc("Preferences") &>
<& /User/Elements/Tabs,
current_tab => 'User/Prefs.html',
Title=>loc("Preferences") &>
the tabs file exists yet is being ignored - this isnt a
local version of the Prefs file.
Take another eg Tools
<& /Elements/Header, Title => loc("Tools") &>
<& Elements/Tabs,
current_tab => "Tools/index.html",
Title => loc("Tools") &>
and all is well
the only difference is the line after these
<& /Elements/ListMenu, items => $tabs &>
Prefs is different
<& /Elements/ListActions, actions => \...@results &>
but Im sure this is a red herring
Im logged in as an RT Administrator so Im fairly sure its
not a permissions thing and I can modify the path to cause
the system to barf if it cant find the tabs file. It just
seems to ignore it.
My second question is more of a development one regarding
Create.html, specifiaclly in Self Service.
In order to get the same name everytime through the self
service interface I want to modify the requestor field so
it doesnt allow change (e.g. is no longer an INPUT box).
This way the user is locked and always
$session{CurrentUser}->EmailAddress.
This is the snip of code Im trying to replace in
SelfService/Create.html
<&|/l&>Requestors:
<& /Elements/EmailInput, Name => 'Requestors', Size =>
'20', Default => $session{CurrentUser}->EmailAddress &>
Closest I ve got is to turn both it and the cc field into
unchangable text, but I cant seem to get just the
requestor field.
Was hoping there was an easy way to do this, preferably
without having to drastically modify Create and
EmailInput.
Like I said any thoughts gratefully received
Regards
garry
--
Dr Garry Booth
IT Services
Loughborough University
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Re: [rt-users] Email delay on ticket creation - SOLVED
On 3/12/09 10:45 AM, "Bill Cole" wrote: > Derek Cunningham wrote, On 3/12/09 8:30 AM: >> Hi Bill, >> >> I really appreciate your time and helpful answers. They have certainly >> pointed me in the right direction, and I'll update the list when I have it >> solved. >> >> It's been a bit of a challenge to make this run on Mac OS X, all kinds of >> different preinstalled software points to that it 'should' work easily, but >> time and time again I find myself fighting against what should be simple >> config changes that have been harder to solve than I though it should be. > > It is useful to keep in mind that Apple acts strategically, even when it > looks like they are just being sloppy. MacOS X *Server* is a premium-priced > product and has very few truly secret differences from the standard version > of MacOS X that comes with a personal Mac, it is mostly a matter of > configuration; the desktop version of the system is aggressively configured > towards use as a personal computer that is almost exclusively used through > the GUI by one person at a time. The Postfix config is an example of this, > and if you want Postfix on a Mac to behave like a normal server instance of > Postfix, you should either replace it altogether or at least fix the lack of > wakeup settings in master.cf. That may also require you to watch out for > Apple regressing the change in future updates, but it won't break anything > that already works. > >> At least I have some much more focused searches to make about the postfix >> config. I will try changing RT's $MailCommand and $SendmailArguments first >> and see if that makes the difference. > > Well, despite my digression on that option I think that is a second-best > approach. It is something one might try if one does not have administrative > control of the mail subsystem or has some need to keep the no-wakeup model. > The 'sendmailpipe' option for $MailCommand is a much more efficient > approach, and I wouldn't suggest switching to 'sendmail' on a high-volume RT > machine. I'm not even sure that change will solve the queue delay problem > completely. My hypothesis is that it will avoid the problem by serializing > the queueing of messages for multiple recipients so that the Postfix > 'pickup' process can't win a parallel race with a 'sendmail -oi -t' process > that has to parse multiple recipients out of a Bcc header. Sure enough, it was the postfix configuration. Thanks for suggesting it Bill - I just put default Postfix (not Apple) times for wakeup on pickup, qmgr and flush in the master.cf, Apple sets them to "-". I had already enabled pickup, which had things partially working, but missed qmgr and flush. Thanks for the assist! I now happily have RT 3.8.1 running on Mac OS X 10.4 client. In all reality, most services needed to make it all happen were in place, but needed to be activated and slightly reconfigured. None of it was too difficult, but none of it was exactly 'out of the box' either... -Derek ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] no root/password - first login problem
Hello again. I updated my system, now it's Fedora Core 10, Apache 2 and RT 3.8.2. I tried the root/password in the login page and I still get "wrong user name or password". Here is some issues in the ini command for the database: [r...@jjj ~]# /usr/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt3 User: rt3 DBA:root Now creating a mysql database rt3 for RT. Done. Now populating database schema. Done. Now inserting database ACLs Granting access to rt3@'localhost' on rt3. Done. Now inserting RT core system objects Done. Now inserting data [Thu Mar 19 11:19:39 2009] [error]: Password needs to be at least 66 characters long (/usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm:796) [Thu Mar 19 11:19:39 2009] [error]: Couldn't get principal for not loaded object (/usr/lib/perl5/vendor_perl/5.10.0/RT/User_Overlay.pm:1154) [Thu Mar 19 11:19:39 2009] [crit]: Can't call method "GrantRight" on an undefined value at /usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm line 910. (/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377) Can't call method "GrantRight" on an undefined value at /usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm line 910. Regards, Juliano begin:vcard fn:Juliano Medeiros Coimbra n:Medeiros Coimbra;Juliano org;quoted-printable:Faculdade de Engenharia Qu=C3=ADmica - Universidade Estadual de Campinas;SIFEQ adr:;;Av. Albert Einstein, 500;Campinas;SP;13.083-852 ;Brasil title:Analista de Desenvolvimento de Sistemas tel;work:19 3521-3972 tel;fax:19 3521-3910 x-mozilla-html:FALSE url:www.feq.unicamp.br version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
