[rt-users] Reqest Tracker CentOS 5.3 setup

The debug option was turned by Set($LogToFile, 'debug'); Below is rt.log content: Trace begun at /opt/rt3/bin/../lib/RT.pm line 289 Log::Dispatch::__ANON__('Log::Dispatch=HASH(0xbc9ce28)', '') called at /opt/rt3/bin/mason_handler.fcgi line 81 [Thu May 7 06:16:58 2009] [crit]: no such exception

Re: [rt-users] Reqest Tracker CentOS 5.3 setup

By the way what do you mean by : I only see in text mode ? HTML is text :) wouldn't you have 404 http errors too ? I mean wouldn't apache fail to serve some js / images ? wouldn't you be missing some aliases in your apache configuration scripts ? If you mean you lack images, then it means

[rt-users] RTx-BecomeUser extension and RT 3.8.x ?

Hello, Anyone has this extension working on a RT 3.8.x ? -- L.B. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden

[rt-users] open tickets for certain domain-email-adresses

Hi, we have a queue in our RT that nobody should see except the Queue-Admins. But we need about 100 Users to open Tickets via email in that queue, their email-addresses have all the same domain name. Since the Users can change it would be to much hassle to look through all the users again and

[rt-users] adding button to ticket page

What is the proper way to customize rt to add a button into a ticket so I can perform an outside function? What I want to do is to have a label printer print a address label from a ticket. This would be done when the staff person is adding the ticket. this should not be done for all tickets, and

[rt-users] delete Button in Ticket view.

Hi, is it possible to get the delete Button back int the Ticket View like in rt 3.6.*? It was so handy in the upper right where Open,Take... is placed. :) Best regards, Frederic Jaeckel signature.asc Description: PGP signature ___

[rt-users] Autogenerating a password for requestors

Hi! I've got a slightly complex question (at least to me..) and I haven't been able to come up with s solution after lots of googling, trying stuff from the wiki, etc. My bigger goal is to set up RT so that requestors get an email notifying them of their ticket id etc aftre creation. If they

Re: [rt-users] delete Button in Ticket view.

On 07/05/09 13:45, Frederic Jaeckel wrote: is it possible to get the delete Button back int the Ticket View like in rt 3.6.*? It was so handy in the upper right where Open,Take... is placed. :) +1 for this suggestion. Alternatively, is there a quick way to implement this feature myself?

Re: [rt-users] delete Button in Ticket view.

Should be a simple callback in Elements/Tabs I would think. Or just a local mod to Elements/Tabs for the not-as-clean route. David O'Callaghan wrote: On 07/05/09 13:45, Frederic Jaeckel wrote: is it possible to get the delete Button back int the Ticket View like in rt 3.6.*? It was so

Re: [rt-users] delete Button in Ticket view.

David O'Callaghan wrote: On 07/05/09 13:45, Frederic Jaeckel wrote: is it possible to get the "delete" Button back int the Ticket View like in rt 3.6.*? It was so handy in the upper right where "Open","Take"... is placed. :) +1 for this suggestion. Alternatively,

Re: [rt-users] delete Button in Ticket view.

On Thu, May 07, 2009 at 02:45:43PM +0200, Frederic Jaeckel wrote: Hi, is it possible to get the delete Button back int the Ticket View like in rt 3.6.*? It was so handy in the upper right where Open,Take... is placed. :) As far as I know, no such thing was ever built into RT 3.6.

Re: [rt-users] Autogenerating a password for requestors

My bigger goal is to set up RT so that requestors get an email notifying them of their ticket id etc aftre creation. If they are new users, they should get a autocreated password. There is a page in the wiki on this http://wiki.bestpractical.com/view/AutogeneratedPassword This works when I

Re: [rt-users] Autogenerating a password for requestors

Hi! On Thu, May 07, 2009 at 10:44:01AM -0700, allen+rtl...@crystalfontz.com wrote: # CHANGED NEXT 3 LINES TO TEST REQUESTOR INSTEAD OF CREATOR # SO THAT WILL EMAIL REQUESTOR A PASSWORD WHEN STAFF CREATES # THE TICKET IN WEB INTERFACE Worked like a charm, thanks a lot! -- #!/usr/bin/perl

Re: [rt-users] Autogenerating a password for requestors

# CHANGED NEXT 3 LINES TO TEST REQUESTOR INSTEAD OF CREATOR # SO THAT WILL EMAIL REQUESTOR A PASSWORD WHEN STAFF CREATES # THE TICKET IN WEB INTERFACE Worked like a charm, thanks a lot! Yikes! If I called someone and made a request via the phone and they emailed a password for some system

Re: [rt-users] rt command line, to see all tickets updated yesterday.

On Thu, May 7, 2009 at 9:57 PM, Jeff Palmer je...@burstek.com wrote: Hello, I’m trying to use the rt command line to get a list of all tickets that were modified yesterday.  I currently have: rt ls -t ticket Queue = 'Support' AND Status != 'rejected' AND LastUpdated = '2009-05-06 It

Re: [rt-users] Reqest Tracker CentOS 5.3 setup

I am sure about debugging with Firebug. please see below my rt3.conf file as below: [r...@rt conf.d]# cat rt3.conf #LoadModule fcgid_module modules/mod_fcgid.so # Sane place to put sockets and shared memory file SocketPath run/mod_fcgid SharememPath run/fcgid_shm Alias /rt/NoAuth/images/

Re: [rt-users] Reqest Tracker CentOS 5.3 setup

You need to uncomment the LoadModule line and add: IfModule !mod_fastcgi.c AddHandler fcgid-script fcg fcgi fpl /IfModule This assumes you have installed mod_fcgid from CentOS's yum respository and are not trying to use mod_perl or mod_fastcgi. James Moseley

Re: [rt-users] Reqest Tracker CentOS 5.3 setup

Ok, rt3.conf looks like as below: [r...@rt conf.d]# cat rt3.conf LoadModule fcgid_module modules/mod_fcgid.so # Use FastCGI to process .fcg .fcgi .fpl scripts # Don't do this if mod_fastcgi is present, as it will try to do the samei thing IfModule !mod_fastcgi.c AddHandler fcgid-script fcg