Re: [rt-users] ExternalAuth+LDAP questions/oddities

2009-12-31 Thread Tobias G. Pfeiffer
Hi! Am Dienstag, 29. Dezember 2009, 03:02 schrieb Jason Ledford: my test machine has rt installed on debian via apt-get (and should be the same on ubuntu) and it looks like you are missing this line require /usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/

[rt-users] Retain Cc and Bcc's for teh whole ticket thread.

2009-12-31 Thread H Manohar Rayker
Hi, How do I retain the Cc and Bcc list for the entire thread from starting to end in RT? I am using RT 3.8.4. Also there are some mail display formatting issues when sent the mails through Outlook (2k3 2k7) as they appear as attachment in the response mail received in my outlook program.

[rt-users] time ticket creation incorrect

2009-12-31 Thread Jac Gubbels
Hi, Today I noticed the ticket creation time is between 25 and 28 minutes earlier than the time the ticket actually got created. After submitting a ticket through email the 'last updated' time is correct but the creation time is wrong. Now, given the fact that we are close to half an hour off, I