[rt-users] screendumps, searching and editing

I tried RT in the Spring of 2008 and though it did most of what I wanted, there were a couple of features (or lack of them) that made me stop. I have searched this mailing list for an update on these features, but have failed to find a definitive answer. Searchable body Include screen dumps

Re: [rt-users] screendumps, searching and editing

Tim; Tim Bonnell wrote: Searchable body. I used RT to log customers problem requests, and document the solution. I would include code snippets, error logs etc, and would need to be able to search for these pieces in future call requests. You can search for anything in RT,

Re: [rt-users] screendumps, searching and editing

On Fri, Jan 08, 2010 at 11:42:32AM -, Tim Bonnell wrote: I tried RT in the Spring of 2008 and though it did most of what I wanted, there were a couple of features (or lack of them) that made me stop. I have searched this mailing list for an update on these features, but have failed to find

[rt-users] Forwarded tickets show as MIME-encoded attachments within attachments

When forwarding tickets (or a single ticket transaction) in RT 3.8.7, RT generates an email with an attachment, and within that attachment is another MIME encoded attachment. This is not very useful, at least not in Outlook or Thunderbird. Is there a way to reduce the number of times the ticket

[rt-users] Group management in Queue creation

I need to delegate the ability to assign group permissions to a support manager group. Currently, when a support manager creates a queue, they are unable to assign group rights to the queue. I've look through the wiki and tried some permission settings but have been unable to grant this ability.

Re: [rt-users] Group management in Queue creation

Diona, The ability to assign Group Rights for a Queue can be granted globally and on a Queue-by-Queue basis. I recommend the later. Are you wanting to grant that right to a collective group of user, like a managers group or to a specific individual? WE use the AdminCc role for this purpose.

[rt-users] Need to make CF mandatory at resolve time

folks, In RT 3.8.x. I have several different queues, each of which have their own work categories as CFs. When a call comes in from a user to the help desk the help desk people select the queue and fill in the mandatory CF. however, if a user emails in a ticket, there is nothing the

Re: [rt-users] Problems with Text::Quoted Module / RT 3.6.5

Hi Bekeny, that sounds good, we are in front of migration to rt 3.8.x..soon. Thanks 2010/1/7 BÁLINT Bekény balint.bek...@docca.hu Hi Torsten, I think this was fixed in 3.8.2. The relevant ChangeLog part is: * rewrite displaying message stanza without recursion to avoid problems with

Re: [rt-users] Problems with Text::Quoted Module / RT 3.6.5

Btw, a good question could be: is this also fixed in later rt 3.6.x releases? 2010/1/7 BÁLINT Bekény balint.bek...@docca.hu Hi Torsten, I think this was fixed in 3.8.2. The relevant ChangeLog part is: * rewrite displaying message stanza without recursion to avoid problems with deep

Re: [rt-users] Problems with Text::Quoted Module / RT 3.6.5

Btw, a good question could be: is this also fixed in later rt 3.6.x releases? I don't think so but this maybe helps you for fix it in 3.6: http://lists.bestpractical.com/pipermail/rt-commit/2008-November/01.html -- Bekény On Fri, Jan 8, 2010 at 9:57 PM, Torsten Brumm

Re: [rt-users] Problems with Text::Quoted Module / RT 3.6.5

Coool! Thanks, will try it out on monday, could save our RT until update :-) 2010/1/8 BÁLINT Bekény balint.bek...@docca.hu Btw, a good question could be: is this also fixed in later rt 3.6.x releases? I don't think so but this maybe helps you for fix it in 3.6: