On Fri, Jan 08, 2010 at 03:24:22PM -0500, Lander, Scott wrote:
> folks,
>
>In RT 3.8.x. I have several different queues, each of which have their
> own work categories as CFs. When a call comes in from a user to the help
> desk the help desk people select the queue and fill in the manda
On Mon, Jan 11, 2010 at 06:13:25PM -0200, Wagner Pereira wrote:
> Hi, folks.
>
> I have faced a problem when I'm using Request Tracker:
>
>
> Bad Request
>
> Your browser sent a request that this server could not understand.
> Reason: You're speaking plain HTTP to an SSL-ena
On Mon, Jan 11, 2010 at 03:48:05PM -0500, rmp dmd wrote:
> Can the colmuns when doing Bulk Update on RT 3.4.5 be managed?
> On Bulk Update, we have the following columns:
>
> Update
> id
> Status
> Priority
> Subject
> Queue
> Owner
> RequestorAddresses
> Due
>
> We do not need "Owner" and "Due d
On Mon, Jan 11, 2010 at 05:29:58PM -0800, Gary Greene wrote:
> I'm currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube
think about upgrading to latest 3.8 there were many bugs in first
releases (3.8.0, 3.8.1) and many improvements since.
> running CentOS 5.2. This box has a Pentium
Stuart Browne wrote:
>> I've created a custom field for a static description we'll use on some
>> of our project-related tickets. Unfortunately the textarea is so small
>> as to be almost useless.
>>
>> Is there anything that can be easily done make this field more
>> accessible?
>>
>
> Use
On Mon, Jan 11, 2010 at 10:44:15PM -0700, Matt Adams wrote:
> Folks:
>
> I've created a custom field for a static description we'll use on some
> of our project-related tickets. Unfortunately the textarea is so small
> as to be almost useless.
>
> Is there anything that can be easily done make
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Matt Adams
> Sent: Tuesday, 12 January 2010 16:44
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] Custom field textarea too small
>
> Folks:
Folks:
I've created a custom field for a static description we'll use on some
of our project-related tickets. Unfortunately the textarea is so small
as to be almost useless.
Is there anything that can be easily done make this field more accessible?
Thanks,
Matt
--
Matt Adams
Development &
I'm currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube
running CentOS 5.2. This box has a Pentium D dual core CPU with 1GB RAM. The
user load on the box is almost nothing, however when I update a ticket, it
takes a lot of time (about 20 seconds). Is there anyway I can improve
perfor
Dear all,
I've currently installed the latest version of RT, and got that working,
and now I'm attempting to install RTFM. I'm currently trying to install
RTFM, and when I get to:
make initdb
I get this error,
Working with:
Type:mysql
Host:localhost
Name:rt3
User:local
DBA:
I got it working over here.
So in addition to changing any references to RT::Shredder:: from
RTx::Shredder::, the only other error you get is:
[Mon Jan 11 19:50:54 2010] [crit]: Can't locate object method "SetResolvers"
via package "RT::Shredder::Plugin::Assets" at /usr/pkg/sbin/rt-shredder lin
How would I do the following under RT 3.8.x and AT 1.2.4?
Add another Asset Status? Do I just modify Type_Overlay.pm?
Do I get this new Asset Status to show up as a status column and count
under the Quick Search screen?
Thanks.
--
===
Pete
Can the colmuns when doing Bulk Update on RT 3.4.5 be managed?
On Bulk Update, we have the following columns:
Update
id
Status
Priority
Subject
Queue
Owner
RequestorAddresses
Due
We do not need "Owner" and "Due date". How can this be removed?
Thanks!
Roehl
__
Hi, folks.
I have faced a problem when I'm using Request Tracker:
Bad Request
Your browser sent a request that this server could not understand.
Reason: You're speaking plain HTTP to an SSL-enabled server port.
Instead use the HTTPS scheme to access this URL, please.
Hi
Hello, Eliezer.
From error message it's not clear which column has problems, even
stack trace doesn't help. Your apache config looks good, but it's
unrelated in this case. Pg's configuration is not bad, but probably it
would be better for you to change ctype/collation to something more
spanish for
On Mon, Jan 11, 2010 at 12:20:29PM -0500, David Bristow wrote:
> Anybody else using spamassassin with RT? We got hit by the 2010 bug
> and now we have tons of valid tickets in the SPAM queue.
>
> Hoping there's some scripted way to move these tickets back to the
> appropriate queue.
>
> --
> Da
Anybody else using spamassassin with RT? We got hit by the 2010 bug
and now we have tons of valid tickets in the SPAM queue.
Hoping there's some scripted way to move these tickets back to the
appropriate queue.
--
David Bristow
___
http://lists.bestp
Ernesto:
Thanks for a really good clarification, and sorry for my spanish text
(hehe), now i'm sending my config so you can check if i have something
wrong...
1.- Apache config:
ServerName rt.yv-consulting.com
ErrorLog ...
CustomLog ...
DocumentRoot ...
AddDefaultCharset UTF
On Mon, 2010-01-11 at 08:07 -0430, Eliezer E Chávez wrote:
> Sorry for the misunderstanding, but i'm a support consultant too, so,
> i dislike others selling me... :-)
>
> Ok, as a clarification, and in spanish:
I believe this list requests messages to be written in english.
> Creé una plantilla
On 11/01/2010 15:47, Mr Gabriel wrote:
> I've got a freshly installed CentOS box, and I've updated everything via
> yum. Rebooted to ensure everything is working as expected, and again did
> a yum update.
>
> I believe this is the version of RT rt3-3.6.5-1.el5.noarch.rpm that I am
> trying to insta
On 11/01/2010 16:08, L B wrote:
> I installed many RT systems on CentOS/RHEL and now my prefered method
> is installing everything with CPAN. Managing perl dependencies RPMs is
> really a mess, you don't have all of them in the same repository, and
> you need some updated modules bundled with the d
I installed many RT systems on CentOS/RHEL and now my prefered method
is installing everything with CPAN. Managing perl dependencies RPMs is
really a mess, you don't have all of them in the same repository, and
you need some updated modules bundled with the default perl RPM
package.
I recommend j
On Mon, Jan 11, 2010 at 03:47:38PM +, Mr Gabriel wrote:
> I've got a freshly installed CentOS box, and I've updated everything via
> yum. Rebooted to ensure everything is working as expected, and again did
> a yum update.
>
> I believe this is the version of RT rt3-3.6.5-1.el5.noarch.rpm tha
I've got a freshly installed CentOS box, and I've updated everything via
yum. Rebooted to ensure everything is working as expected, and again did
a yum update.
I believe this is the version of RT rt3-3.6.5-1.el5.noarch.rpm that I am
trying to install. I am using the guide found at
http://wiki.
On Mon, Jan 11, 2010 at 02:46:43PM -, Mark Farrington wrote:
>. Either Add LDAP users automatically to a group (which users that
> are autocreated
>internally are not) or using some condition which is the case with LDAP
> users and not with
>other users (such as no @ in us
Have a look at a thread from last month in rt-devel mailing list:
http://www.gossamer-threads.com/lists/rt/devel/90355
Sounds similar, though different.
Eynat
From: Eliezer E Chávez [mailto:eliezer.cha...@gmail.com]
Sent: Monday, 11 January 2010 5:34 AM
To: RT Users
Subject: [rt-users] P
Ok,
I've been giving this some thought, and I think what I need to do is the
following.
. Allow non-LDAP users to be auto-created (this I can do)
. Either Add LDAP users automatically to a group (which users that
are autocreated internally are not) or using some condition w
I used the ldapimport RT::Extension::LDAPImport and I didn't set anything
specific to a group, but on import it did create a group called imported from
ldap (something like that) and imported all of my ldap users into that group.
-Original Message-
From: rt-users-boun...@lists.bestprac
I'm using LDAP AD auth with RT and enable following option to 1 to
create auto user.
AutoCreateNonExternalUsers 1
I have a uestion if I have user exist in LDAP then why RT creation new
auto user for them ? How could I fix them ?
Thanks,
Satish
On Jan 11, 2010, at 7:07 AM, "Mark Farringt
This is the full trace...
[Sun Jan 10 23:51:58 2010] [info]: <
rt-3.8.7-17334-1263167518-937.8-...@yv-consulting.com> #8/129 - Scrip 3 On
Create Autoreply To Requestors
(/opt/rt/bin/../lib/RT/Action/SendEmail.pm:300)
[Sun Jan 10 23:51:59 2010] [info]: <
rt-3.8.7-17334-1263167518-937.8-...@yv-consu
Thanks for this Luis,
Is there any way of automatically creating a group containing all LDAP users
(so there's no need to manually add a user to an RT group when they're created
on the LDAP server)?
Mark
Mark Farrington
Broadcast Engineer
Global Traffic Network UK
T : +44 (0) 1865 922102
M: +
Hi!
On Montag, 11. Januar 2010 13:07:25 Mark Farrington wrote:
> What I ideally want to do is restrict most of our queues to 'LDAP users
> only', but be able to have a 'public queue' also - is there any way to
> do this within the ExternalAuth extension, without manually adding all
> of my LDAP
Sorry for the misunderstanding, but i'm a support consultant too, so, i
dislike others selling me... :-)
Ok, as a clarification, and in spanish:
Creé una plantilla de autorespuesta en español, pero cuando intento crear un
nuevo ticket y RT intenta guardar el mensaje en la base de datos se queja d
On 11 Jan, 2010, at 2:54 PM, Eliezer E Chávez wrote:
> Hi Luis:
>
> Disregarding the fact that you're selling me support in this list, i
> mention you the following:
I think that was an off list message - at least I didn't get it.
>
> I already know that the problem is that i've created an au
On Mon, 2010-01-11 at 12:07 +, Mark Farrington wrote:
> In order to stop users being created when (for example) an external
> user is cc’d to an email into one of our internal queues.
>
> What I ideally want to do is restrict most of our queues to ‘LDAP
> users only’, but be able to have a ‘pu
On Mon, 2010-01-11 at 07:24 -0430, Eliezer E Chávez wrote:
> Hi Luis:
>
> Disregarding the fact that you're selling me support in this list,
> [...]
Sorry, you're wrong. I answered in a *private* message, in spanish BTW,
because you mentioned in your message that you're from Venezuela and
that yo
Hi,
I'm having a bit of trouble getting my head around how to do something with
RT.
We currently use RT internally as a helpdesk system, with users
authenticating (either by email or with the web interface) from our AD with
LDAP, however we've got a new system coming online which will be pu
Hi Luis:
Disregarding the fact that you're selling me support in this list, i mention
you the following:
I already know that the problem is that i've created an autoresponse
template in spanish with ascii characters that are not recognized in unicode
format.
What i want to know is how i solve th
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