Hello list,
I will try to explain what I want to accomplish and I hope you will be
able to point me in the right direction.
I want users to be able to use the SelfService functionality and to do
that I have followed the instructions found at
See... but that don't solve my problem.
What I want is the text format like in wikipedia.com with gray boxes, and
index in my article to each topic.. that kind of stuff.
If I just create a Custom Field I will only creating boxes, but not coloring
it, not change my letter fonts etc etc etc..
Can I create one article in more than one class on RTFM?
Fernanda L. M. Martins
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Softouch,
Have you created any scrips that activate when a ticket is created?
Otherwise, that's crazy. I can't see any reason that the vanilla RT
would ever do that. It doesn't make sense and I can't think of any
configuration settings that would do it either. The only thing I can
think of
On Fri, Feb 19, 2010 at 12:53:09PM -0200, Fernanda Martins wrote:
Can I create one article in more than one class on RTFM?
No, think of a Class like a Queue. One Class per Article, one Queue
per Ticket.
You want global topics I suspect.
-kevin
pgpwMf2YZxzGn.pgp
Description: PGP
On Fri, Feb 19, 2010 at 12:46:32PM -0200, Fernanda Martins wrote:
See... but that don't solve my problem.
What I want is the text format like in [1]wikipedia.com with gray boxes,
and index in my
article to each topic.. that kind of stuff.
If I just create a Custom Field I
My request tracker apache has been eating up memory. I think there is a
memory leak. Below is my prefork MPM and Worker MPM what setting do you
recommend?
# prefork MPM
# StartServers: number of server processes to start
# MinSpareServers: minimum number of server processes which are
Never noticed issues with Apache. What version are you running?
Will
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Apache version 2.2.12
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19, 2010 10:49 AM
To:
It is not a memory leak, memory does not get returned to the
system -- ever. So a large query can bloat the memory usage
and it will not shrink. We use cron to do a graceful apache
restart once a day. No impact to users and it handles the
memory usage growth over time.
Regards,
Ken
On Fri, Feb
Highly doubt Apache is to blame, especially 2.2.x. What eluded you to think
it was Apache?
Will
From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com]
Sent: Friday, February 19, 2010 10:51 AM
To: Will Sani; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Apache
Well, when I restart apache my memory and swap drops down.
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani
Sent: Friday, February 19,
That's a good start. You might want to also look into your MySQL schema.
There is a slight possibility that large DB queries are causing this issue.
I forgot to ask, what RT version are you running?
Will
From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com]
Sent: Friday,
RT 3.8.6, I just thought it was the MPM Settings, with
maxrequestperchild or threadlimit.
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will
Hello Ken,
i have following scrips when some ticket is created
3 On Create Autoreply To RequestorsTransactionCreate
On
Create Autoreply To Requestors Autoreply
4 On Create Notify AdminCcs TransactionCreate
On Create
Media.
Buy a copy at http://rtbook.bestpractical.com
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RT doesn't seem to record forwards of tickets transactions. Am I
just missing something, or do I need to add it?
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Eleanor J. (Piglet) Evans, e...@panix.com
Customer Support, (212) 741-4400
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