Thanks Jason
I done the same in Correspondence teplates. But I am getting mails like this :(
strongbvcbvcbvcbr /
/strong
Mails body contains html tags but Content Type still remains text/plain
-Praveen-
From: smit...@bnl.gov
To: rt-users@lists.bestpractical.com
Date: Mon, 29 Mar 2010
Hi Jason/Kevin
Finally I got fixed . changed Correspondence template like this
Content-Type: text/html
RT-Attach-Message: yes
{$Transaction-Content()}
Thanks , your help is really appreciable
-Praveen-
From: smit...@bnl.gov
To: rt-users@lists.bestpractical.com
Date: Mon, 29 Mar 2010
Hi Torsten,
Many thanks for your help. It is working fine now !!!
Vielen Dank !!!
Best regards,
Tariq
-Ursprüngliche Nachricht-
Von: Torsten Brumm [mailto:torsten.br...@googlemail.com]
Gesendet: Montag, 29. März 2010 15:50
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
So I can have multiple lines like:
Set($LogToSyslog, 'debug');
Set($LogToSyslog, 'error');
Set($LogToSyslog, 'info');
I would think that this would set the $LogToSyslog variable to the last
value, or am I missing something? Again...
Thanks!
-Original Message-
From:
On Tue, Mar 30, 2010 at 07:08:54AM -0500, Brian Lawson wrote:
So I can have multiple lines like:
Set($LogToSyslog, 'debug');
Set($LogToSyslog, 'error');
Set($LogToSyslog, 'info');
I would think that this would set the $LogToSyslog variable to the last
value, or am I missing something?
I'm not versed on the syslog filtering options. I would like to see
multiple types of logs, but hopefully have them in their own individual
files so I don't have to parse through a single file. But even if I
wanted them all to log to a single file (eg. the syslog), the last one
wins, so how can
On Tue, Mar 30, 2010 at 09:51:35AM -0500, Brian Lawson wrote:
I'm not versed on the syslog filtering options. I would like to see
multiple types of logs, but hopefully have them in their own individual
files so I don't have to parse through a single file. But even if I
wanted them all to log
I've got a quote from BPS on adding functionality to RT such that from
the ticket creation UI one could link to the requestor's Asset Tracker
assets.
I'm wondering if there are other Asset Tracker users out there that
could use this functionality and would be interested in cost sharing?
Honestly, I'm new to linux and RT. I've worked with Unix in the past,
but not from an admin standpoint. This has been dropped in my lap and
I'm trying to understand how it works. I like it so far, but the
documentation seems to assume you know administrative information, which
is not my forte.
I've taken this as far as I can. I'm challenging someone
with more RT development experience to find the bug :)
I've been told That's the way it's always been and that
a patch was welcome.
PROBLEM:
When modifying 'Basics' (or even specifically 'Custom Fields')
in the web UI, one is presented
On Tue, Mar 30, 2010 at 16:39, Brian Lawson blaw...@samhouston.net wrote:
Honestly, I'm new to linux and RT. I've worked with Unix in the past,
but not from an admin standpoint. This has been dropped in my lap and
I'm trying to understand how it works. I like it so far, but the
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 30/03/2010 15:51:35, Brian Lawson wrote:
I'm not versed on the syslog filtering options. I would like to see
multiple types of logs, but hopefully have them in their own individual
files so I don't have to parse through a single file. But even
Thanks to the clarification. I did look in the syslog.conf file and
found the files to look at. I was understanding that 'debug', 'error',
'info', etc. were types of log messages, not levels, and when I found
out they were levels, I didn't know what the hierarchy was.
Thanks again!
Rob,
Hi,
Our setup is such that mail gets sent out with an envelope from of the
address of our bounces queue (which is a completely non-response
queue that lets us process bounces sanely).
Recently, we encountered a situation where a bounce was received which
include the ticket subject (I think in
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