[rt-users] SCRIP - User defined condition
Hi, after reading the docs and wiki (and didn't know perl) i didn't could solve my problem. I need a User-defined-condition on a SCRIP: The on-correspond-scrip should NOT execute if the email comes from hotl...@somewhere.com and the subject contains Your Call is Background: an external hotline (which is in the Cc-List) gets his own mails back ... they are playing ping-pong Who can help me with some code? Thank you Juergen Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't call method as_string (Kevin Falcone)
Hello, Mr. Kevin, First of all i am very very sory for the late reply. Appreciable Thanks for your immediate reply. According to your suggestion i can't change the setting in the file as it will require to change settings in my AD server and my seniors are not allowing to do me so. Is there any other way to solved this issue. Thanks in Advance for the same. Regards, SSR +919372525408 Message: 4 Date: Wed, 3 Mar 2010 10:08:09 -0500 From: Kevin Falcone falc...@bestpractical.com Subject: Re: [rt-users] Can't call method as_string To: rt-users@lists.bestpractical.com Message-ID: 20100303150809.gb...@jibsheet.com Content-Type: text/plain; charset=us-ascii On Wed, Mar 03, 2010 at 12:46:10AM -0500, red...@linuxmail.org wrote: I'm new to RT and Perl, but with some good skills with Linux. Can't call method as_string on an undefined value at/opt/rt3/local/plugi= ns/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pmline 100 'group' =3D 'svn Users', 'group_attr'=3D 'svn Users', I doubt the group and the group_attr are both named 'svn Users' and you're generating invalid group search syntax. -kevin Message: 4 Date: Wed, 03 Mar 2010 00:46:10 -0500 From: red...@linuxmail.org Subject: [rt-users] Can't call method as_string To: rt-users@lists.bestpractical.com Message-ID: 8cc88abf6733901-1e20-3...@web-mmc-m01.sysops.aol.com Content-Type: text/plain; charset=us-ascii I'm new to RT and Perl, but with some good skills with Linux. 1) I Have installed successfully RT, logging on with no errors with local u sers end logging on successful 2)But when i login the url with A D credentials it gives me the bellow err or. on the browser Can't call method as_string on an undefined value at/opt/rt3/local/plugi= ns/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pmline 100 for first time, but when i refreshes the same page i gets the login successf ully for the same. This happens every time when i login after logoff. Here goes the extra information. -- Installed versions -- Windows 2000 AD Centos 5.4 on RT server R T 3.8.7 RT-Authen-ExternalAuth-0.08 mod_perl-2.0.4-6.el5 bellow are the rt logs tail -f /var/log/rt/rt.log [Thu Feb 25 09:13:45 2010] [debug]: Attempting to use external auth servic e: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Ex ternalAuth.pm:64) [Thu Feb 25 09:13:45 2010] [debug]: Calling UserExists with $username (sha ilesh.raitole) and $service (My_LDAP) (/opt/rt3/local/plugins/RT-Authen-Ex ternalAuth/lib/RT/Authen/ExternalAuth.pm:105) [Thu Feb 25 09:13:45 2010] [debug]: UserExists params: username: shailesh.raitole , service: My_LDAP (/opt/rt3/local/plugins/RT-A uthen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274) [Thu Feb 25 09:13:45 2010] [debug]: LDAP Search =3D=3D=3D Base: dc=3Dvirt ual,dc=3Dcom =3D=3D Filter: (((ObjectCategory=3DUser)(ObjectClass=3DPers on))(samaccountname=3Dshailesh.raitole)) =3D=3D Attrs: l,cn,st,mail,sAMAcc ountName,india,streetAddress,postalCode,telephoneNumber,samaccountname,sAM AccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/E xternalAuth/LDAP.pm:304) [Thu Feb 25 09:13:45 2010] [debug]: Password validation required for servi ce - Executing... (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Au then/ExternalAuth.pm:155) [Thu Feb 25 09:13:45 2010] [debug]: Trying external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth /LDAP.pm:16) [Thu Feb 25 09:13:45 2010] [debug]: LDAP Search =3D=3D=3D Base: dc=3Dvirt ual,dc=3Dcom =3D=3D Filter: ((samaccountname=3Dshailesh.raitole)((Object Category=3DUser)(ObjectClass=3DPerson))) =3D=3D Attrs: dn (/opt/rt3/local/ plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43) [Thu Feb 25 09:13:45 2010] [debug]: Found LDAP DN: CN=3Dshailesh raitole,C N=3DUsers,DC=3Dvirtual,DC=3Dcom (/opt/rt3/local/plugins/RT-Authen-External Auth/lib/RT/Authen/ExternalAuth/LDAP.pm:75) Browser error Can't call method as_string on an undefined value at/opt/rt3/local/plugi ns/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pmline 100. The rt logs after refreshing the same url are as follows;' tail -f /var/log/rt/rt.log [Thu Feb 25 09:18:18 2010] [debug]: Reloading RT::User to work around a bu g in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/ html/Callbacks/ExternalAuth/autohandler/Auth:14) Browser: successful login Bellow are the configuration of my pem files. vim
[rt-users] Howto change user email
From r...@a_glance if I change a users email I get Email address in use. How do I change his email address? New installation still finding my way with RT. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Howto change user email
On Thu, Apr 15, 2010 at 06:08:59AM -0700, Ian Pellew wrote: From r...@a_glance if I change a users email I get Email address in use. How do I change his email address? New installation still finding my way with RT. . The E-mail addresses must be unique. Find the account(s) with the E-mail address that you want to use and change it. Then you can change the other account. Cheers, Ken Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with Approvals needed
Am 12.04.2010 08:53, schrieb Brumm, Torsten / Kuehne + Nagel / Ham MI-ID:
Dear List,
i need some help or Ideas about Approvals of RT. I have to create a huge
workflow with several approvals needed.
i know already, that i can start several approvals within one template,
i also know, that this templates can have perl code inside, but i'm not
sure at the moment about the best way to create something like this:
Scrip: OnCreate - CreateTickets - Template:Approval
Template should look like this:
if fieldA = xyz {
Approval 1
if fieldB = abc {
Approval 2
} else if fieldC =123 {
Approval 3
}
}
So i need some logic inside this approvals, my question:
Is this doable inside the template part or is it better to put the logic
inside a scrip and fire from the scrip several templates?
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
(Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke,
Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz:
Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878,
Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz:
Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Hi Torsten,
I would create 3 templates: Approval1, Approval2 and Approval3 and
then choose the right template within the scrip
or
I would create one scrip, check the field and then create the
Approval tickets with RT::Ticket-Create.
I think a template shouldn't contain any business logic.
Chris
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with Approvals needed
Hi Todd, Christian,
thanks for your replies. I did it in the way like Christian explained and
used several scrips to fire the templates.
Torsten
2010/4/15 Christian Loos cl...@netcologne.de
Am 12.04.2010 08:53, schrieb Brumm, Torsten / Kuehne + Nagel / Ham MI-ID:
Dear List,
i need some help or Ideas about Approvals of RT. I have to create a huge
workflow with several approvals needed.
i know already, that i can start several approvals within one template,
i also know, that this templates can have perl code inside, but i'm not
sure at the moment about the best way to create something like this:
Scrip: OnCreate - CreateTickets - Template:Approval
Template should look like this:
if fieldA = xyz {
Approval 1
if fieldB = abc {
Approval 2
} else if fieldC =123 {
Approval 3
}
}
So i need some logic inside this approvals, my question:
Is this doable inside the template part or is it better to put the logic
inside a scrip and fire from the scrip several templates?
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
(Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke,
Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz:
Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878,
Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz:
Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Hi Torsten,
I would create 3 templates: Approval1, Approval2 and Approval3 and
then choose the right template within the scrip
or
I would create one scrip, check the field and then create the
Approval tickets with RT::Ticket-Create.
I think a template shouldn't contain any business logic.
Chris
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
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Re: [rt-users] Howto change user email
Il 15/04/2010 15:08, Ian Pellew ha scritto: From r...@a_glance if I change a users email I get Email address in use. How do I change his email address? I suggest you to use the MergeUser Extension, so you won't lose any reference and both old and new addresses will remain valid. hth -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Howto change user email
Ummm - what is MergeUser - I have not seen it in the r...@a_glance menu options I suggest you to use the MergeUser Extension, so you won't lose any . . . . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] NTLM-based Single Sign-On doesn't work - RT continues to present login screen
On Thu, Apr 15, 2010 at 3:47 AM, Gladkovich, Sergey sgladkov...@archinsurance.com wrote: Hi, I have a working instance of RT 3.8.7 running under Apache 2.2.3 on RHEL 5.4. The instance has been set up to authenticate users against Active Directory via RT::Authen::ExternalAuth LDAP. The LDAP authentication works fine (i.e. users log in with their AD credentials, and new users get created in RT when ticket requests come in via e-mail.) Now I need to implement Single Sign-On, so that the users at MSWin workstation could simply browse to the RT interface without having to type in their username/password again. To do this I’ve followed the instructions outlined at http://blank.org/memory/output/rt-ad-sso.html and at http://wiki.bestpractical.com/view/NtlmAuthentication. I’ve also searched around the RT mailing list archives but couldn’t find anything that described the problem I’m having. The problem is that RT still presents the login screen when you go to its URL for the first time. My main questions are: Can NTLM RT::Authen::ExternalAuth co-exist? No, in terms of auth. As you use mod_ntlm and digest/basic HTTP auth, so in RT you should enable WebExternalAuth to avoid login screen and enable trust apache auth. ExternalAuth extension also fetches info from LDAP about users and put it into RT's DB. I'm not sure if this extension still can do info fetching with WebExternalAuth enabled. Is there a way to get debugging output from mod_ntlm? Read mod_ntlm docs. Are there any additional pointers or advice regarding single sign-on with RT? In most cases single sign-on solutions are implemented as mod_ for apache, so apache does auth and pass username in environment variable into RT. WebExternalAuth is the option to tell RT to trust the environment. Besides this, any input on the issue would be highly appreciated. P.S. Here what has been done so far, in a nutshell: -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Trouble with CommandByMail
To list, I have a bit of a problem. CommandByMail is working well with email from privileged users. However, when I send in an email from my yahoo account, it being non-LDAP and therefore doesn't exist in my USERS Table, it creates a never-ending mailer daemon loop and my yahoo account gets hundreds and hundreds of emails saying it couldn't get any user info on it. What I expected to happen was for RT to reject the email as unprivileged and an email notice stating that fact, but one-time only. Does anyone have a way around this problem? We definitely need to have CommanByMail but we don't want people to get endless error email either. Thanks. Kenn LBNL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web reply form show status dropdown for non-privileged users
This is perfect. Just what I needed.
Thanks,
ski
On 04/09/2010 09:20 AM, Jerrad Pierce wrote:
tr
td class=label
|/lStatus/
/td
td class=value
/Elements/SelectStatus, Name=Status, DefaultLabel =
loc([_1] (Unchanged), loc($Ticket-Status)), Default = $ARGS{'Status'} ||
($Ticket-Status
eq $DefaultStatus ? undef : $DefaultStatus)
/td
/tr
Probably better to change
/Elements/SelectStatus, Name=Status, DefaultLabel =
loc([_1] (Unchanged), loc($Ticket-Status)), Default = $ARGS{'Status'} ||
($Ticket-Status eq $DefaultStatus ? undef : $DefaultStatus)
To
%perl print $Ticket-Status/%perl
--
When we try to pick out anything by itself, we find it
connected to the entire universeJohn Muir
Chris Ski Kacoroski, ckacoro...@nsd.org, 206-501-9803
or ski98033 on most IM services
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Buy a copy at http://rtbook.bestpractical.com
[rt-users] New installation: clicking Update Ticket generates a bad URL
When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and then hit the Update Ticket button, an apparently bad URL is generated. E.g.: http://request.geology.ucdavis.eduticket/Display.html? id=2results=bd10...[stuff deleted] My RT site is: http://request.geology.ucdavis.edu If I modify the portion .eduticket/ to .edu/Ticket/ in the URL bar then I am taken to a: Results o Message recorded page. So, why no slash / and a lowercase t instead of uppercase T in Ticket? If I leave the Message area blank, I get taken to a working URL: http://request.geology.ucdavis.edu/Ticket/Update.html - Paul. --- --- system config (abbreviated) RT v3.8.7 Perl v5.8.8 under linux # THE WEBSERVER: Set($WebPath , ); Set($WebBaseURL , http://request.geology.ucdavis.edu;); Set($WebURL , http://request.geology.ucdavis.edu;); - Browser: same result in Safari (Mac) v4.0.5, and Firefox (Mac) v3.6.3 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
