[rt-users] DueDate updater

Hi, For some time I’m looking for a scrip that update the DueDate for the ticket when OnQueueChange action. I have like 13 queues all with different DueDates. I found this scrip for UpdatePriority: http://wiki.bestpractical.com/view/UpdatePriority and I was trying to modify It for my need but n

[rt-users] Command By Mail question on Custom Fields

To List, I'm not sure if I missed something in my install or not and I hope someone here can help. I am using CommandByMail and it's working pretty good. However, if I put in an *invalid* value for a CF defined as "Select One Value" in my email, the ticket gets updated with that erroneous value, r

Re: [rt-users] RT 3.8.8 Released

Kevin, Actually, not that I know of. I don't remember a reference in the README. I'll take a look again to see if I can find them. Thanks. Kenn LBNL On Thu, May 20, 2010 at 6:42 PM, Kevin Falcone wrote: > On Fri, May 07, 2010 at 03:02:27PM -0700, Kenneth Crocker wrote: > >In this announceme

Re: [rt-users] Make all users Privileged users

Bernard, Try *Set($AutoCreate, ‘Privileged’);* in your RT_SiteConfig.pm file. Kenn LBNL On Fri, May 21, 2010 at 9:08 AM, Bernard McCormack wrote: > I am currently using RT3.8.8 with external auth with no external users. > And was wondering was there a way to make all users privileged upon aut

[rt-users] Make all users Privileged users

I am currently using RT3.8.8 with external auth with no external users. And was wondering was there a way to make all users privileged upon auto create. I plan on using this with our QA department and we want the developers and contractors to be able to pickup tickets. Or would it just be easier

[rt-users] Anonymos login without password

Since I am using RT for just internal and I have lazy staff who thinks using password for everything is not a good idea, how do I set RT so there is no login for general staff to create tickets and search tickets for solutions to repeated issue? I also want a special login for just Admin so t

Re: [rt-users] creating new user password

Thanks TorstenThat resolved my problem. I had changed the root password from the original password to something else, but your solution works for me -Original Message- From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID To: borngunners ; RT-Users Sent: Fri, May 21, 2010 2:23

Re: [rt-users] Make install issue

Web user and web group shoul be the user/group name of the web server, the rt group should be the group the rt user belongs to, in most cases this is group rt(3) Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke

Re: [rt-users] Different rights in queues for different unprivilegedusers

Only idea so far is: make them priviledged, and grant them only needed rights to specific queues. Another idea: how do they create ticket? Webui or mail? If mail you could some magic on mailer level?! - Originalnachricht - Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Bri

[rt-users] Different rights in queues for different unprivileged users

Hello, I want to create some unprivileged users and get rights for create ticket to everyone to different queues. If I have two unprivileged users: user1 and user2, and two queues: queue1 and queue2, I would like that user1 can only create tickets on queue1 and user2 con only create tickets on

Re: [rt-users] Forward ticket -> Entry in Ticket history

On Thu, May 20, 2010 at 05:25:44PM -0400, Kevin Falcone wrote: > On Mon, May 03, 2010 at 07:38:58PM +0430, Payam Poursaied wrote: > > More than a month ago, someone asked about putting track of forwarded > > messages in the history page. > > http://lists.bestpractical.com/pipermail/rt-users/2010-Ma