Only idea so far is: make them priviledged, and grant them only needed rights to specific queues.
Another idea: how do they create ticket? Webui or mail? If mail you could some magic on mailer level?! ----- Originalnachricht ----- Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: [email protected] <[email protected]> An: [email protected] <[email protected]> Gesendet: Fri May 21 12:47:51 2010 Betreff: [rt-users] Different rights in queues for different unprivilegedusers Hello, I want to create some unprivileged users and get rights for create ticket to everyone to different queues. If I have two unprivileged users: user1 and user2, and two queues: queue1 and queue2, I would like that user1 can only create tickets on queue1 and user2 con only create tickets on queue2. I have seen that when I configure the rights for a queue, I can configure the rights for all the unprivileged users, but not for one of them. I think that the best think to do that is to add an unprivileged user to a group and assign the rights to the group, but I can't add unprivileged users to a group. Somebody can help me? I'm using RT version 3.6.3 Best regards -- ...................................................................... __ / / Oriol Martí i Bonvehí C E / S / C A Departament de Sistemes i Xarxes /_/ Centre de Supercomputació de Catalunya Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona T. 93 205 6464 (ext. 505) · F. 93 205 6979 · [email protected] ...................................................................... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
