--- On Tue, 7/27/10, Mike Johnson wrote:
>From: Mike Johnson
>Subject: Re: [rt-users] RTAddressRegexp - not clear to me
>To: "Joseph Spenner"
>Cc: rt-users@lists.bestpractical.com
>Date: Tuesday, July 27, 2010, 11:56 AM
>
>You need to include both, the queue email addresses, AND anything that
Fetchmail "feeds" the mail to your "mda" command line.
Adding and/or replacing the beginning of that command with tee will save a copy
of what fetchmail feeds to the mda into that tmp file.
Once you have the content of the stream, you can easily feed it directly by
hand, and verify that everythin
i spent a good few weeks playing with it before, and i just resorted to using
the __Approvals queue... but i remember seeing inconsistencies in some of the
docs about how to setup approvals under older version and what i was seeing in
3.8... if i remember correctly, some of the approval stuff w
I queried the rt3 MySQL database to see what I could see vis-a-vis the approval
process. In points 1, 2, 3, and 4, I'm building a case to prove I'm not crazy.
If you can explain the results of Quick search in #5, I would be highly
appreciative!
1. SELECT * FROM `rt3`.`Queues` where Name = 'Chan
Returns nothing. Ah well, I'll just read the darned file and skip over the pod
formatting. Thanks for the suggestion.
Mike
tracker:~ # perldoc -F /opt/rt3/etc/RT_Config.pm
tracker:~ #
>>> Todd Chapman 7/29/2010 3:06 PM >>>
Try: perldoc -F
On Thu, Jul 29, 2010 at 1:55 PM, Michael James
wrote:
Hi all,
One of my users has the following search query:
Owner = 'Nobody' AND Queue != 'spam' AND ( Status = 'new' OR Status = 'open' )
sorted by LastUpdated, Asc, 50 per page.
The search returns 268 tickets, split across 6 pages. That
is fine.
However, this user does not have access to one of
Definitely do-able. Start with the wiki page on MultipleInstances. Also, figure
out how to use NameVirtualHost in Apache. Read all the options for configure
and make sure you set up different local-prefixes for each instance. I can give
you some working configurations (working in SLES10 anyway).
Try: perldoc -F
On Thu, Jul 29, 2010 at 1:55 PM, Michael James
wrote:
> How come I can't view the documentation with RT_Config.pm using perldoc?
>
> tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
> Can't open /opt/rt3/etc/RT_Config.pm: Permission denied at
> /usr/lib/perl5/5.8.8/Pod/Perldoc.pm li
Running SuSE Enterprise Linux 10, SP3. Executing "perldoc
/opt/rt3/etc/RT_Config.pm" as root. The error occurs on line 1380 of
/usr/lib/perl5/5.8.8/Pod/Perldoc.pm, which is this:
open(TEST,"<", $file) or die "Can't open $file: $!"; # XXX 5.6ism
So, it doesn't have permission to open a
I apologize for the confusion, but what do I put with the blahblahblah? a
path or the --queue general --action correspond part?
On Thu, Jul 29, 2010 at 11:09 AM, Joachim Thuau <
joachim.th...@heavy-iron.com> wrote:
> Add “tee” to the smrsh (“which tee” will tell you where it’s hiding)
>
>
>
> An
Can anyone point me to some documentation on integrating RT with Active
Directory? We are using RT 3.8.2 on CentOs 5.5
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Add "tee" to the smrsh ("which tee" will tell you where it's hiding)
And change the MDA line from
mda "rt-mailgate blhablhab"
to
mda "tee /tmp/maildump"
send one email, and see the content being dumped into the file "/tmp/maildump"
-- it's all text.
>From there, you can use the following to te
What do you know now? Are you going to setup in Solaris or VM or what?
Kenn
LBNL
On Wed, Jul 21, 2010 at 8:19 PM, VPN Cluster wrote:
> Hello,
>
> I am performing my first installation of RT 3.8.8 on Redhat 5.0. I`ve
> looked around and there are multiple resources that kind of confusing
> readin
How come I can't view the documentation with RT_Config.pm using perldoc?
tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
Can't open /opt/rt3/etc/RT_Config.pm: Permission denied at
/usr/lib/perl5/5.8.8/Pod/Perldoc.pm line 1380.
Mike
The information in this message may be proprietary and/or confid
Hi yeah, sorry for the http://localhost/rt3, its really something like
174.129.xxx.xxx/rt3, I'd be cruxified I put that here though. I will remove
the perl call, but how do I send an email from the command line?
On Thu, Jul 29, 2010 at 9:42 AM, Joachim Thuau wrote:
> > mda "/usr/bin/perl /usr/b
Hi;
rt-3.8.8
apache2
Using Internet explorer 8
I have a custom field where the Categories are based on another , using
Internet explorer when users are selecting the values for both fields and
clicking on Save Changes the dropdown for the dependant CF is reverting to (no
value), however the va
Is anyone using WikiText fields to create formatted content for their RTFM
Articles? If so, I've noticed that including an article in an email reply
includes the wikitext field content unformatted, which is a bit user
unfriendly. I was curious if anyone has found a workaround for this? I'm
think
I would copy and paste, but the terminal to the remote CentOS box is on
another computer. That line was one line, I didn't know that it had been
formatted incorrectly. The syntax error says that there is an error at
/usr/bin/rt-mailgate which I assumed meant that the error was before that
argument,
make sure you reply to the list, very important to share all this so others
can learn.
The only thing I could think of is your LDAP settings are incorrect
somewhere.
Some things I found when I was setting things up
1. user = the fully qualified CN of the user(ie CN=Mike
Johnson,OU=Users,OU=myco
I am sending this message again because I never even saw it show up on the
mailing list, sorry if it did and just never got responses.
In the emails that we get from RT we've added links like:
id}&Status=resolved >
This allows us to resolve a ticket with one click from the email.
Now we are wonde
I'd like to import users into Request Tracker from a CSV or similar file. I
found some info on gossamer, but not enough to get a working solution. Any
really practical solutions are really appreciated.
--
Carol Sabbar
Director of Information Services
Carthage College
csab...@carthage.edu
Disco
I'm trying to add some additional content to the login page, which
includes a couple of extra images.
Where should I be putting these so that I can refer to them in my
modified login screen?
So far I have: local/html/Elements/Login with my changes in it.
So I put the images in local/html/NoAuth/
On Thu, Jul 29, 2010 at 09:36:33AM -0400, Mike Johnson wrote:
> Greetings all,
>
> Has anyone that is using ExternalAuth developed a workaround for the "new
> user" creation issue with ExternalAuth?
>
> The issue was outlined in another rt-user message(I can't seem to find
> now). It relates to
On Thu, Jul 29, 2010 at 01:20:25PM +, giles.cooc...@williamhill.com wrote:
>I understand that 3.8.8 allowed the RSS feeds to use some kind of
> authentication token - does
>anyone know how this is done?
The auth tokens are baked into the RSS link available from search
results.
-kevin
Greetings all,
Has anyone that is using ExternalAuth developed a workaround for the "new
user" creation issue with ExternalAuth?
The issue was outlined in another rt-user message(I can't seem to find
now). It relates to when non-privleged users are created through the
creation of a ticket from a
I understand that 3.8.8 allowed the RSS feeds to use some kind of
authentication token - does anyone know how this is done?
Confidentiality: The contents of this e-mail and any attachments transmitted
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On Wed, Jul 28, 2010 at 23:24, George Simpson wrote:
> It still has problems at /usr/bin/perl, is there any detailed set up guide
> for fetchmail and RT on centos that helps with creating tickets via email?
> thanks so much.
It would probably help if you copy-and-pasted the error messages,
rather
Oops, looking at it again, i was looking at the mysql config part, not ldap.
i think the only way you can adjust what port you are connecting to through
LDAP is specifying if it's TLS or not(I believe TLS is 636? google to
confirm).
You said you are supposed to be connecting on 636, so set the tl
If you read the ExternalAuth's RT_SiteConfig.pm in
/RTROOT/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm
It shows you how to set the port you are connecting on.
Set that to the port your LDAP server is listening to.
Good luck
MIke.
On Thu, Jul 29, 2010 at 4:04 AM, Anthony BRODARD
wro
Hi Mike, thanks to help me!
I've turned on RT's debug mode ( add " Set($LogToFile, '*debug*');
Set($LogDir,
'/var/log/rt'); " in my RT_Siteconfig.pm).
Now, when I try to loggin with a LDAP account, this lines are written in my
log file:
[Thu Jul 29 07:46:08 2010] [debug]: Reloading RT::User
Hi Guys,
I urgently need some assistance.
There has been an incorrect build update and the only way I can track
is by looking in the Ticket History it says "Queue changed from queue1
to queue2".
Is there any place in the MySQL DB i can search for that string to
build up a list of ID's ?
Regards
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