Re: [rt-users] Can't locate RT/Condition/.pm
On Sun, Aug 15, 2010 at 11:19:17AM -0700, Dylan Choi wrote: Thanks a bunch Kevin. Finally, httpd runs on the system and I was able to see all the data from my old machine after I ran below sql. delete from Scrips where ScripCondition=0; It might have been better to select * from Scrips where ScripCondition = 0; and then go fix it in the UI. It isn't clear to me why you had blank condition scrips in the first place. -kevin On Sun, Aug 15, 2010 at 6:35 AM, Kevin Falcone falc...@bestpractical.com wrote: On Sun, Aug 15, 2010 at 02:14:36AM -0700, Dylan Choi wrote: Hello, I'm currently running RT(3.6.6) and trying to upgrade system hardwares as well as RT itself. I have setup a latest RT(3.8.8) on my brand new system and with just fresh setup, it works fine. However, since I've restored dumped mysql data from RT 3.6.6 and upgraded database scheme using upgrade-mysql-schema.pl, httpd always fails to start. Below is the error messages in error_log and there are no errors in rt.log (/rt3/var/log/rt.log). I'm really trying to figure out why perl can't locate RT::Condition modules when httpd starts. Please shed some lights on me. Thanks ! One of your scrips has a blank condition, you'll need to find it and fix it. -kevin I'm running RT 3.8.8 with following packages. - CentOS 5.5 - httpd-2.2.3-43 - mod_perl-2.0.4-6 - mysql-5.0.77-4 --- error_log [Sun Aug 15 08:28:28 2010] [error] Require of RT::Condition:: failed.\nCan't locate RT/Condition/.pm in @INC (@INC contains: /data/www/rt3/bin/../local/lib /data/www/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at (eval 1326) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n [Sun Aug 15 08:28:28 2010] [error] Can't load Perl file: /data/www/rt3/bin/webmux.pl for server foo.mydomain.com:0, exiting... -Dylan RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- - Dylan Choi RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! pgpFeIqjwI9l6.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Install MobileUI extension to non-standard directory
Hi, I have a second installation of RT which is not under /opt/rt3. What are required parameters for MakeMaker to get this to work. I have tried PREFIX/opt/rt3-pnb, and this is what happens: Installing /opt/rt3-pnb/lib/RT/Extension/MobileUI.pm Installing /opt/rt3-pnb/man/man3/RT::Extension::MobileUI.3pm Appending installation info to /opt/rt3-pnb/lib/perllocal.pod Installing /opt/rt3-pnb/html/m/login Installing /opt/rt3-pnb/html/m/logout Installing /opt/rt3-pnb/html/m/dhandler Installing /opt/rt3-pnb/html/m/index.html Installing /opt/rt3-pnb/html/m/style.css Installing /opt/rt3-pnb/html/m/_elements/header Installing /opt/rt3-pnb/html/m/_elements/ticket_list Installing /opt/rt3-pnb/html/m/_elements/wrapper Installing /opt/rt3-pnb/html/m/_elements/raw_style Installing /opt/rt3-pnb/html/m/_elements/full_site_link Installing /opt/rt3-pnb/html/m/_elements/ticket_menu Installing /opt/rt3-pnb/html/m/_elements/menu Installing /opt/rt3-pnb/html/m/_elements/footer Installing /opt/rt3-pnb/html/m/tickets/requested Installing /opt/rt3-pnb/html/m/tickets/search Installing /opt/rt3-pnb/html/m/ticket/history Installing /opt/rt3-pnb/html/m/ticket/select_create_queue Installing /opt/rt3-pnb/html/m/ticket/create Installing /opt/rt3-pnb/html/m/ticket/modify Installing /opt/rt3-pnb/html/m/ticket/show Installing /opt/rt3-pnb/html/m/ticket/reply Installing /opt/rt3-pnb/html/Callbacks/RT-Extension-MobileUI/Elements/Login/Header Installing /opt/rt3-pnb/html/Callbacks/RT-Extension-MobileUI/index.html/Initial Installing /opt/rt3-pnb/html/Callbacks/RT-Extension-MobileUI/Ticket/Display.html/Initial Thanks, David RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Install MobileUI extension to non-standard directory
On 08/16/2010 09:34 AM, David Chandek-Stark wrote: I have a second installation of RT which is not under /opt/rt3. What are required parameters for MakeMaker to get this to work. I have tried PREFIX/opt/rt3-pnb, and this is what happens: Instead of setting PREFIX, set RTHOME to /opt/rt3-pnb. http://search.cpan.org/dist/Module-Install-RTx/lib/Module/Install/RTx.pm#ENVIRONMENT Cheers, Thomas RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Creating Callbacks
Hi, I want to make the Time Worked field a mandatory one with each ticket update. I believe this can be achieved through callbacks. The problem I have is that my perl foo is very limited. I was thinking of using the MandatorySubject plugin as a starting point for my own callback (hacking at it till it works) but not wanting to re-invent the wheel I was wondering if anyone already has something like this in their rt instance, or if someone is willing to lend a hand with it. Regards, Jim RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Changed stalled status
Anyone know how to change stalled status. would like to change to pending. Would need to change on quick search displayed on RT at a glance as well. Thanks, David Sysadmin RNS RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Changed stalled status
Hmm, on 3.8.x not so far i know, it uses @ActiveStatus instead of each single status Btw: Have you changed it inside a new installation? Or did you already have content inside? Another, possible better idea would be to change it inside the translations?!? 2010/8/16 David Allwein sysad...@ruralnetwork.net Anyone know how to change stalled status. would like to change to pending. Would need to change on quick search displayed on RT at a glance as well. Thanks, David Sysadmin RNS RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
