On Mon, Aug 23, 2010 at 05:05:01PM -0500, Francis L Fabrizio wrote:
In Ticket/Update.html, you should look at code that call
/Elements/ValidateCustomFields and do something like this. (i.e. set
check_failure=1;
Looked at this for a couple more hours this afternoon and decided to
On Mon, Aug 23, 2010 at 03:35:45PM -0400, Kevin Falcone wrote:
Or to write a dhandler, as discussed in that ticket.
The specific unfixable path is NoAuth/images/ and it seems Jason wants
to use /CustLtr/. He can just put a dhandler there and be fine.
unless files in CustLtr contains
Dear list,
We have an RT server v 3.8.7 with a queue per customer. For one queue
we want change the default from: address.
I've tried this with a customized template with:
from: supp...@ourdomain.com
in the first line but this does not work.
Other suggestions?
Thx,
P.
RT Training in
On Tue, Aug 24, 2010 at 10:01:09AM +0200, Emmanuel Lacour wrote:
On Mon, Aug 23, 2010 at 03:35:45PM -0400, Kevin Falcone wrote:
Or to write a dhandler, as discussed in that ticket.
The specific unfixable path is NoAuth/images/ and it seems Jason wants
to use /CustLtr/. He can just put a
On Tue, Aug 24, 2010 at 09:33:01AM -0400, Kevin Falcone wrote:
No, if you write a dhandler to serve files indirectly and *don't* use
local/html/NoAuth/images (which has an overaggressive autohandler)
then you can avoid the % problem.
Ok.
RT Training in Washington DC, USA on Oct 25 26 2010
On Tue, Aug 24, 2010 at 06:37:41AM +1000, Steve Berg wrote:
Here's the log from when an external email address sends in a ticket
via email (in this case x...@gmail.com). I have the granted the
Everyone group CreateTicket both globally and at the queue level:
[Mon Aug 23 20:33:39 2010]
On Tue, Aug 24, 2010 at 12:24:05AM +0200, Christopher Kunz wrote:
On 23.08.2010 21:43, Kevin Falcone wrote:
1. does effectively disabling the routine CheckForBounce actually break
something? In over 98000 tickets, I have not experienced a problem with
double bounces or the likes.
2. Why
Hi.
Is it possible to set and view custom field values in the CLI in RT 3.8.8? I
tried the things mentioned on http://wiki.bestpractical.com/view/UseRtTool, but
it does not seem to work on 3.8. The custom field is not set during ticket
creation, and I cannot see the custom fields in rt show
P,
That should work. If the template is in that Queue and the name is the same
name as what is normally used by the Global scrips, then that template
should override the Global one. We use that same idea (except it is the
To:) for some specific Users (QA Tester) listed in a Custom Field called
QA
In our setup, we need to record IP address/host name of the computer
from which a user submitted his/her request using Web UI.
Our idea is to create an OnCreate Scrip which would read the REMOTE_ADDR
environment variable, resolve the IP address from it, construct some
descriptive string (like The
Hi all -
Running RT 3.8.8 on Ubuntu.
Trying to figure out where to change the red/pink error box that pops up on
the Login page upon a failed login.
I've looked at the Login page code and from what I see it looks like it's
coming from Widgets/TitleBox -- but I am unable to find it there.
Can
Is it possible to modify the fields included in spreadsheet output? I
would like to exclude some of the existing fields and include some data
from some CF.
Thanks,
David
System Admin
RNS
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out
This is under the assumption that all queues are correctly setup and e-mail
enabled through the web interface, and the reply address has format
queue-name@rt.mydomain.com and comment address has format
queue-name-comm...@rt.mydomain.com.
I'm trying to get incoming e-mail to automatically go
Kevin -
Thank you very much. I changed the Ldap settings to match on the following:
'attr_match_list' = ['Name',
'EmailAddress',
],
Now it works perfectly.
Hi rt-users,
I have created a Custom Field 'Unit' with a new RT install.
I gave it the '(?#Mandatory).' validation regex and a possible list of 3
values.
I require this field to be filled in before it changes Queue but it seems
like it is only checked before the ticket is resolved. I can
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