Hi,
I have two issues with emailing with RT.
1, Firstly our server accepts mail as two domains, I am unsure on my matches
but basically anyth...@example.org should be switched in RT to be
anyth...@support-example.org. I have put the following but I am not sure it
is correct.
Set( $CanonicalizeEma
Just letting everyone know that I got it to work.
Here are my config and script files in case this can help anyone.
/home/rt/.procmailrc
#Preliminaries
SHELL=/bin/sh #Use the Bourne shell (check your path!)
MAILDIR="/var/mail/rt/"
LOGFILE="/home/rt/proc.log"
I'm trying to add Custom Fields in the Requester area of the ticket. I
got the first Custom Value, but cannot get the second custom value?
the first was:
<&|/l&>Account #::
> <% ($requestor->FirstCustomFieldValue('Room') ||
> loc("No Account # entered for this user")) %>
and I tried:
# <&|/l
Is there a way to show just ticket history for a customer? Maybe a
ticket tab for the user/customer that would display only tickets for
that customer and show only the replys (not comments or other details
for those tickets) and not the complete user history? So a clean
concise way of viewing
Currently we have RT configured so that support staff are privileged
users, and customers are unprivileged users which Are also part of the
"Customers" group. I'm look for an easy way to search the unprivileged
users, RT only shows privileged users, and groups only let you add or
remove users,
Thanks guys, I got it. They all work fine now.
David
On 8/25/2010 12:55 PM, Michael Finn wrote:
Set(@Plugins,(qw(RT::FM)));
Set(@Plugins,(qw(RTx::EmailCompletion)));
Set(@Plugins,(qw(RT::Extension::ToggleSuperUser)));
Set(@Plugins,(qw(RT::Extension::QueueDeactivatedScrips)));
How should I list
Thanks. I've pushed out 0.96 with WebOS listed.
On Wed, Aug 25, 2010 at 04:55:59PM -0400, Jason A. Smith wrote:
> On 08/05/2010 05:08 PM, Jesse Vincent wrote:
> >
> >We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
> >and 5.0, Kindle 2.5 and in a number of desktop browsers. W
Hi Ingo,
not 100% sure at the moment, but i think, you can use it in the same way
like you do it with the offline edit. can sent you tomorrow an example
Torsten (Greetings from Hamburg)
2010/8/26
>
> Hello,
>
> i searched the whole Mailinglist for a correct syntax to ceate a new ticket
> via CL
On Thu 26.Aug'10 at 11:27:23 +0100, Thorvald Hallvardsson wrote:
> Hi guys,
>
> Another problem. When I'm trying to access CONFIGURATION -> GLOBAL -> USER
> RIGHTS || GROUP RIGHTS || RT AT A GLANCE I'm getting an error:
>
> 32 levels deep in component stack (infinite recursive call?)
>
> Out
Just asking again if anyone can point me in the right direction to changing
the pink/red error box that pops up upon a failed login on the Login page.
I'd like to change it from "Your username or password is incorrect" to
something else with more instructions.
Thanks!
--
Max McGrath
Asst. Network
Text::Template is the perl module RT uses for templates.
It uses { and } for template delimiters.
http://search.cpan.org/~mjd/Text-Template-1.45/lib/Text/Template.pm
should show you how to escape your templates - specifically:
http://search.cpan.org/~mjd/Text-Template-1.45/lib/Text/Template.p
Can anybody point few basic steps to be taken care of while setting up
Email Gateway for RT and also to synchronize LDAP users to login into RT
with their own credentials without need of settinup their own account
throughRT.
I have looked through RT_SiteConfig.pm file. everything looks good.
I'm trying to setup email gateway but unable to do it.
There are three different procedures from RT Wiki site.
I tried all three but couldn't get any of them working.
I edited master.cf to include two lines
#rt rt-pipe unix n- n - pipe
rt-comment -pipe unix n
I forgot indicate the versions that I have installed:
Mouse-0.64
Any-Moose-0.13
GnuPG-Interface-0.42
perl-5.8.8-32
Thanks,
MariaE wrote:
>
> Hi Mark,
>
> I also upgraded my perl and I have the exactly the same problem, maybe you
> resolved the problem?
>
> Thanks,
> Maria Elena
>
>
> Mark
Hello,
i searched the whole Mailinglist for a correct syntax to ceate a new
ticket via CLI with an custom Field.
I try to create an Ticket with the CustomField named "Server" and the
value "FILESRV01"
Have anyone please an example for me ?
Thanks and Greetings from Germany
Ingo von Itter
Ra
On Thu, Aug 26, 2010 at 08:37:21AM -0500, Francis L Fabrizio wrote:
> > exposing check_failure in a callback is a good idea. Can you provide a
> > patch for this so it will go in RT core?
>
> This simple patch was sufficient for me:
>
thanks, applied on 3.8-trunk, will be in next release.
RT T
Hi Mark,
I also upgraded my perl and I have the exactly the same problem, maybe you
resolved the problem?
Thanks,
Maria Elena
Mark Street wrote:
>
> Hi,
>
> I broke rt 3.8.8 after updating my Centos 5 box with yum...it upgraded
> perl. I knew it was going to be a problem right after I did i
Update (still not working):
I believe main error to be this, although the mailgate file is there and
contains the default content.
Can't open perl script "/opt/rt3/bin/rt-mailgate
": No such file or directory
procmail: Error while writing to "/usr/bin/perl"
procmail: Program failure (2) of "/usr
I haven't the original email thread to reply to, but this might be
valuable to the email list.
The change Ruslan proposed works for me. I had the same problem here,
but after the change in webmux.pl, apache started again.
Thanks,
-- Benno
r...@bestpractical.com wrote:
Hello,
Try to change RT
Sorry, I created that patch pre-coffee this morning, and the patch was going
backwards. Here's the real patch:
--- /usr/local/rt/share/html/Ticket/Update.html 2010-08-24 08:33:38.0
-0500
+++ /usr/local/rt/local/html/Ticket/Update.html 2010-08-26 08:25:06.0
-0500
@@ -168,7 +168,
> exposing check_failure in a callback is a good idea. Can you provide a
> patch for this so it will go in RT core?
This simple patch was sufficient for me:
--- /usr/local/rt/local/html/Ticket/Update.html 2010-08-26 08:25:06.0
-0500
+++ /usr/local/rt/share/html/Ticket/Update.html 2010-0
This unfortunately does not work. If I symlink the /m/ folder it gives me:
<&| _elements/wrapper, title => loc("RT for [_1]",RT->Config->Get('rtname'))&>
<& _elements/menu &> <& _elements/full_site_link &>
So that won't work. Here is my apache config for this vhost if it helps anyone
let me kn
Hi everybody!
I'm actually searching how modify appareance or just color of my graph' in
RT 3.8.7
I've just installed the package "libgd-graph-perl" and reload apache server,
but graph are not eye-attractive.
I found this: http://wiki.bestpractical.com/view/rt-google-charts but I
don't understan
When we were running 3.8.4 my pages used to render content incrementally, which
was great as I could read initial content, metadata etc while the page was
loading the rest.
Since 3.8.8 that's stopped, and I have to wait for the whole page to load
before my browser renders.
Is that a deliberate
Hi guys,
Another problem. When I'm trying to access CONFIGURATION -> GLOBAL -> USER
RIGHTS || GROUP RIGHTS || RT AT A GLANCE I'm getting an error:
32 levels deep in component stack (infinite recursive call?)
Output from dev mode can be found here:
http://paste-it.net/public/x7307cf/
I was tryin
Hi all,
I'd like to change a few standard templates to HTML.
I've been following the instructions found in
http://wiki.bestpractical.com/view/SendHTMLEmail and added the "Content-Type:
text/html" special header.
Unfortunately RT issues an error while parsing the CSS part in the HTML source:
[T
Hi Kevin,
Pefrect,
Thank you for your help. Really appreciated!
Regards,
TH
On 25 August 2010 15:37, Kevin Falcone wrote:
> It appears that you're running into two compat issues:
> The bug in Text-vFile-asData has already been reported here:
> https://rt.cpan.org/Public/Bug/Display.html?id=60
27 matches
Mail list logo
