Text::Template is the perl module RT uses for templates.
It uses { and } for template delimiters. http://search.cpan.org/~mjd/Text-Template-1.45/lib/Text/Template.pm should show you how to escape your templates - specifically: http://search.cpan.org/~mjd/Text-Template-1.45/lib/Text/Template.pm#JavaScript RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
