by RT and these are just as applicable to newer versions. It is not the
be all, end all source of RT documentation, but it is a good start.
I conquer.
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
I have some tickets that have HTML (coming from email, which was pasted
from Word), so they have lots of p class=MsoNormal.../p which RT
displays with a 1em margin, so they get really spaced out. I can easily
fix that in main.css or ticket.css like this:
p.MsoNormal {
margin: 0px 0px;
}
but
have set up RT 3.8.4 on Ubuntu 9.10 with mySQL. I then installed RTFM 2.4.1 and
everything seemed to work fine until I tried to configure RTFM. I then receive
Can't locate object method ACLEquivalenceObjects via package RT::FM::System
at /usr/share/request-tracker3.8/lib/RT/Principal_Overlay.pm
On 10/14/2010 11:44 AM, Thomas Sibley wrote:
On 14 Oct 2010 11:33, Gary Oberbrunner wrote:
I have some tickets that have HTML (coming from email, which was pasted
from Word), so they have lots of p class=MsoNormal.../p which RT
displays with a 1em margin, so they get really spaced out. I
On 10/14/2010 11:49 AM, Gary Oberbrunner wrote:
On 10/14/2010 11:44 AM, Thomas Sibley wrote:
On 14 Oct 2010 11:33, Gary Oberbrunner wrote:
I have some tickets that have HTML (coming from email, which was pasted
from Word), so they have lots ofp class=MsoNormal.../p which RT
displays with
On 10/14/2010 12:24 PM, Gary Oberbrunner wrote:
On 10/14/2010 11:55 AM, Jeff Voskamp wrote:
Put your fix in
.../local/rt/html/Callbacks/MSfix/NoAuth/css/web2/main.css/End
Hmm, can't get it to work for me. Tried local/rt/html as you have
above, and just local/html where all my other
I am looking to add the 'Take' ticket option in a custom query that filters new
tickets based on building location. Creating the query is the easy part but I
have not been able to figure out how to add the 'Take' option to the query
output.
Anyone have any suggestions or instructions on how
To List,
I'm getting a wierd result when trying to create a search looking for a
certain value in a Custom Field that is applied to a couple Queues.
I check the Queues and add them, no problem. I check the Custom Field and
add it and I am immediately thrown into *Advanced*. Every change I make
Hi,
Running RT 3.8.8 / DBIx::SearchBuilder 1.56, and have noticed some strange
behaviour with the 'Show Results' link and the Query Builder.
From the 'At A Glance' page, I generally click on 'xx highest priority tickets
I own' to bring up the search result, then click 'Edit Search' and add
how do I reorder my layout to have my custom fields below the description
text-area? Thanks all.
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Hi There,
I have Upgraded to 3.8.8, have installed all the correct modules and things
are looking good.
I have an issue with the RT::Extension::SLA Extension working with
BUSINESS::HOURS.
I have an SLA - General which sets a due date to +4 hours, this works great.
But I cannot seem to get it
On 15/10/10 10:49 AM, Slicer085 wrote:
Hi There,
I have Upgraded to 3.8.8, have installed all the correct modules and things
are looking good.
I have an issue with the RT::Extension::SLA Extension working with
BUSINESS::HOURS.
snip
Any suggestions?
Further to this...
If I set the hours
I am looking to add the 'Take' ticket option in a custom query that filters
new tickets based on building location. Creating the query is the easy part
but I have not been able to figure out how to add the 'Take' option to the
query output.
You can add the following in the Format and you will
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