[rt-users] Pressing the ticket Create button twice creates the same ticket twice

Dear list, My environment: RT 3.8.8 Perl 5.8.8 apache 2.2.8 FastCGI 2.4.6 OS: Ubuntu or SuSE (same behaviour) I have a problem with the ticket creation. The following situation: A user wants to create a ticket and clicks the create button. Because of a slow network connection the response

Re: [rt-users] GnuPG Interface Mouse and Moose - Missing dependencies

I solved it myself. I forced a reinstall of Scalar::Util from cpan, and after that it seems to work. At least I can now start Apache... /Johan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Johan

Re: [rt-users] RT Query not allowing any Custom Field selection

Hi Ken: It usually throw you into the Advanced tab when the sql generated is not properly formatted into FromSQL .. Can you share what you get in the advanced Query ? it may also be a problem in the displayed fields listed in Format. Regards; Roy From:

Re: [rt-users] default owner

Easiest way is with a scrip. The scrip below is one that my team uses. It’s slightly different than what you’re wanting, as it only acts if the creator is a member of our team; as the team is only three people, I’ve just hard coded the ids, but if you remove the return 1 unless ($actor==60

[rt-users] Problem with Approval Creation

Dear List, i'm trying to create an approval Ticket (RT 3.6.5) with the following Template: ===Create-Ticket: INVEST Subject: Manager Approval for Investment: {$Tickets{TOP}-Id} - {$Tickets{TOP}-Subject} Depended-On-By: TOP Refers-To: {$Tickets{'TOP'}-Id()} Queue: ___APPROVAL Type: approval

[rt-users] Problem with Approval Creation

Dear List, i'm trying to create an approval Ticket (RT 3.6.5) with the following Template: ===Create-Ticket: INVEST Subject: Manager Approval for Investment: {$Tickets{TOP}-Id} - {$Tickets{TOP}-Subject} Depended-On-By: TOP Refers-To: {$Tickets{'TOP'}-Id()} Queue: ___APPROVAL Type: approval

Re: [rt-users] Problem with Approval Creation

OK, problem fixed, found the error. Use AdminCC: {$Tickets{'TOP'}-AdminCc-MemberEmailAddressesAsString()} instead Torsten 2010/10/15 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.br...@kuehne-nagel.com Dear List, i'm trying to create an approval Ticket (RT 3.6.5) with the following

[rt-users] Antwort: RE: default owner [AGES : Viren geprüft !!]

Hello Steve, it works, thank you Steve Anderson steve.ander...@bipsolutions.com 15.10.2010 12:11 An ingo.it...@ages.de ingo.it...@ages.de, rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Kopie Thema RE: [rt-users] default owner [AGES: Viren geprüft !!] Easiest way

[rt-users] Mandatory rt at a glance items by group

Hello all, I think I may have asked this before, but didn't quite get the answer I was looking for. I'm looking for a way to mandate items on the RT at a glance screen for people based on group membership. For example, I'd like to make a custom search that says tickets that haven't been

Re: [rt-users] RT Query not allowing any Custom Field selection

Raed, Just keep it up guy, and I'm gonna end up owing you an entire brewery. ;-). This is what is in Advance: ( Queue = 'DS-BRS' OR Queue = 'DS-Development' ) AND CF.{DS-SubjectArea} = 'Expense' and it won't let me get out of it. If I hit ShowResults, it just shows ALL tickets in those two

Re: [rt-users] RT Query not allowing any Custom Field selection

Ken: Can't see much wrong , the only thing I noticed CF.{DS-SubjectArea} should be 'CF.{DS-SubjectArea}' Not sure if it makes any difference As a first step, I would suggest as you are directed to the Advanced page, add the ' around the CF name and hit apply, then see what happens and if you

[rt-users] On transaction, replace ticket's subject with transaction's subject

I'm wondering if this is something I should be capable of doing, however right now it eludes me. For standard requests which have common subjects, for example, Subject: CUSTOMER NAME - PHONE NUMBER I'm attempting to write a scrip which then enables us to replace ticket's subject with the

Re: [rt-users] RT Query not allowing any Custom Field selection

Raed, That did it. Where did you find that? I don't remember any instructions on having to use quotes around a CF name. Did I miss that or did you come by that info via trail error? Now, again, I owe you *MORE* beer. ;-). Thanks. Kenn LBNL On Fri, Oct 15, 2010 at 9:44 AM, Raed El-Hames

[rt-users] Another Query question: justification of data

To List, I noticed that when I run a query, the Ticket number seems to be *justified to the right* of it's column, but Priority Subject, and others are *justified left*. Does anyone know why? Does anyone know how to change that? Kenn LBNL RT Training in Washington DC, USA on Oct 25 26 2010

[rt-users] MyDay available for Homepage

To List, I got an interesting request today; a client wanted to know if it was possible to get MyDay offered as a selection for Home Page. I didn't see it in the list of options in RT_Config.pm. Has anyone done this or know how? Thanks. Kenn LBNL RT Training in Washington DC, USA on Oct 25

[rt-users] RTIR : tag used in templates for queues Incident Reports and Blocks

The queue own tag is not taken into account in the templates included in RTIR. --- RT-IR-2.4.4/etc/initialdata.orig2010-10-16 00:49:30.0 +0200 +++ RT-IR-2.4.4/etc/initialdata 2010-10-16 00:50:30.0 +0200 @@ -599,7 +599,7 @@

Re: [rt-users] RTIR : tag used in templates for queues Incident Reports and Blocks

Thanks. Pushed into 2.4 branch and will be part of RTIR 2.4.6 further versions. On Sat, Oct 16, 2010 at 3:02 AM, Xavier Montagutelli xavier.montagute...@unilim.fr wrote: The queue own tag is not taken into account in the templates included in RTIR. --- RT-IR-2.4.4/etc/initialdata.orig