Hi Ruslan,
sorry for the late response but I was out of office for a week.
I tried the patch and it is working for the purpose it is made for. Only one
ticket is created at a time.
But there are many side effects too:
If you create a New Search (same for Edit Search) and press the buttons
-
Sory to bump this message.
Doesn't anyone have an opinion as to how RT should behave?
Regards,
Joop
Ken, thanks for your time.
While the below looks really good both in the sense that it appears to be
consistent and in the sense you've laid it all out for me, could I get someone
else's opinion on it?
Ruslan or Jesse perhaps?
If it all looks good, then maybe (it could get posted|I could post
Eric,
I'm not sure what you mean by reskin but the rest sounds easy to set up.
The permission rights are VERY flexible (I'd recommend putting all users in
Descriptive groups, named for their function and Queue/access needs).
It's easy to set up new Queues for different sets/types of tickets.
Hi,
i just added your version of this to the wiki page.
We only allow re-opening the ticket if it is resolved less then 7 days.
If the ticket is resolved more than 7 days, the requestor gets an mail
(template), that it isn't allowed to re-open the ticket.
-Chris
Am 23.10.2010 01:46, schrieb
Hello,
I am using RT for an abuse desk. I receive loads of reports from AOL's
scomp spam reporter in X-Arf format. X-Arf consists of multi-part mime
messages reporting the spam and containing the original header
information. Ideally I would like to extract some of the headers of the
second and
Hello,
Template is a piece of text that can be used from your action code.
Look at SendMail.pm and ExtractCustomFieldValues extension. Both use
templates and in completly different way.
If you want to send some email from your action then probably the
right way is to record a comment or reply on
Hi,
It's totally doable with scrips. RTIR itself has a lot of examples
with bits you need. Basicly you need:
When IR is created with and IP is set or when IP is changed from no
value to a value, link to existing incident or create a new one. First
part is a condition and second part is an
Hi,
Do that out of RT. If you want to scan uploaded attachments then there
is no solution I know about.
On Fri, Oct 22, 2010 at 6:11 PM, Roedel, Mark markroe...@letu.edu wrote:
Has anybody done any scripting to scan attachments for viruses or check for
sensitive data like SSN’s before
