Re: [rt-users] Import user rigths and tickets across systems
Hello Ruslan you said "importing a ticket is harder" but i can't imagine what i have to do where i have to start with... that i can import some tickets to the other machine maybe i guess it has something to do with the database but this just an assumption from myself best regards john s. -- View this message in context: http://old.nabble.com/Import-user-rigths-and-tickets-across-systems-tp31653363p31661705.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Attachments in Resolution email
Hello I want to ask for help. We are running RT version 3.8.4 and we have problem, that attachments are not sent out with "resolution" emails. They only work when you make Reply from the ticket. But in more cases we need this option, that when some support agent is closing ticket(RESOLVE), he needs to send with that email also some attachment, and here it doesnt work. Is there any kind of hint or fix ? Q2: Is this needs added in version 4.0 ? BR, Miroslav -- View this message in context: http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31661517.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Scrip condition, "On XxxxCustomFieldChanged"
Hi Ruslan,
> my $cf_obj = $self->TicketObj->LoadCustomFieldByIdentifier("Summary");
works perfectly - thanks very much !!
best regards
Danny
Re: [rt-users] Scrip condition, "On XxxxCustomFieldChanged"
Hi,
my $cf_obj = $self->TicketObj->LoadCustomFieldByIdentifier("Summary");
On Thu, May 19, 2011 at 11:36 PM, Daniel Schwager
wrote:
> Hi,
>
> is there a change to get the custom field id by the CF name ?
>
> my $fieldId =
> $self->TransactionObj->getCustomFieldIdByName("CF-Summary");
>
> I would like to replace the field number with the name
> to make the code more robust.
>
> --
>
> ### Trigger if custom value changed
> return undef unless ( $self->TransactionObj->Type =~ /CustomField/i );
>
> # Field 29: "CF-Summary"
> # my $fieldId = $self->TransactionObj-> getCustomFieldIdByName
> ("CF-Summary");
> my $fieldId = 29;
> return undef unless ( $self->TransactionObj->Field == $fieldId );
>
> --
>
> Kind regards
> Danny
>
>
--
Best regards, Ruslan.
[rt-users] Scrip condition, "On XxxxCustomFieldChanged"
Hi,
is there a change to get the custom field id by the CF name ?
my $fieldId =
$self->TransactionObj->getCustomFieldIdByName("CF-Summary");
I would like to replace the field number with the name
to make the code more robust.
--
### Trigger if custom value changed
return undef unless ( $self->TransactionObj->Type =~ /CustomField/i );
# Field 29: "CF-Summary"
# my $fieldId = $self->TransactionObj-> getCustomFieldIdByName
("CF-Summary");
my $fieldId = 29;
return undef unless ( $self->TransactionObj->Field == $fieldId );
--
Kind regards
Danny
Re: [rt-users] Difference between reply and comment
The answer is indeed in the wiki. Reply is the same as Correspondence that goes to the Requestor, maybe the CC: on the ticket. Comments are generally for internal staff and may be sent to the AdminCC. -- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31655703.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Import user rigths and tickets across systems
Hi, Importing a user is easy, plenty of scripts on the wiki. Importing a ticket is harder. Especially if you want to preserve dates, manipulate notifications and do other things "import" implies. On Thu, May 19, 2011 at 10:54 AM, john s. wrote: > > Hello all, > > Is it possible to import a ticket or an user with rights across different > systems? > > But the systems has identical Linux plattforms > > > best regards john s. > -- > View this message in context: > http://old.nabble.com/Import-user-rigths-and-tickets-across-systems-tp31653363p31653363.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > -- Best regards, Ruslan.
Re: [rt-users] Please help - rt4 slow after upgrade
Well, resolved the below a bit by adding to RT_SiteConfig.pm:
Set($WebSessionClass, "Apache::Session::File");
However, CPU usage still peaks out on apache2 processes, although it appears
to be not AS frequent. Anybody have any other suggestions on areas to look
into? Some are saying the slowdown seems to occur most frequently when
updating tickets.
On Wed, May 18, 2011 at 8:36 PM, Chris Hall wrote:
> I actually saw something about that in a message to the mailing list, and
> already turned it off as well, as a precaution. After searching around
> some and trying out some tests, it seems the delay happens after the GET
> request to the apache server, and watching the logs, nothing appears in the
> log until about 20 seconds after the request to say the user asked for it..
> so there's about 20 - 30 seconds of dead time from the GET to when the log
> shows a request was made. On a forum recommendation, I enabled slow mysql
> logging and noticed several entries in the log. Here is a sample:
>
> # User@Host: rt_user[rt_user] @ localhost []
> # Query_time: 3246 Lock_time: 0 Rows_sent: 1 Rows_examined: 0
> SELECT GET_LOCK('Apache-Session-8a63b00ecb1829c65682fc75db1c05be', 3600);
> # User@Host: rt_user[rt_user] @ localhost []
> # Query_time: 3204 Lock_time: 0 Rows_sent: 1 Rows_examined: 0
> SELECT GET_LOCK('Apache-Session-8a63b00ecb1829c65682fc75db1c05be', 3600);
> # User@Host: rt_user[rt_user] @ localhost []
> # Query_time: 2897 Lock_time: 0 Rows_sent: 1 Rows_examined: 0
> SELECT GET_LOCK('Apache-Session-8a63b00ecb1829c65682fc75db1c05be', 3600);
> # User@Host: rt_user[rt_user] @ localhost []
> # Query_time: 2885 Lock_time: 0 Rows_sent: 1 Rows_examined: 0
> SELECT GET_LOCK('Apache-Session-8a63b00ecb1829c65682fc75db1c05be', 3600);
> # Time: 110518 19:51:37
> # User@Host: rt_user[rt_user] @ localhost []
> # Query_time: 1660 Lock_time: 0 Rows_sent: 1 Rows_examined: 0
> SELECT GET_LOCK('Apache-Session-8a63b00ecb1829c65682fc75db1c05be', 3600);
> # Time: 110518 19:56:44
> # User@Host: rt_user[rt_user] @ localhost []
> # Query_time: 14 Lock_time: 0 Rows_sent: 1 Rows_examined: 0
> SELECT GET_LOCK('Apache-Session-29fd7421a2e8981d99740258bbb9aea3', 3600);
>
>
> Dunno if they are of any help, but to me, it seems to indicate several
> SELECT queries that are running long for... whatever reason. Do these logs
> make sense to anybody?
>
> On Wed, May 18, 2011 at 6:33 PM, Jonah Hirsch wrote:
>
>> I was having this issue, same exact versions and problems with apache2. I
>> turned off mod_deflate and that helped a bit, but I'm still getting some
>> slowdowns, just not as much as before.
>> ---
>> Jonah Hirsch
>>
>>
>>
>> On Wed, May 18, 2011 at 11:31 AM, Chris Hall wrote:
>>
>>> Not sure where to start here, but trying to diagnose why after an upgrade
>>> from 3.8.8 to 4.0.0 things have slowed down tremendously. Doing even
>>> pedestrian tasks such as loading the home screen or opening the ticket
>>> search will about 30% of the time decide it wants to max out the cpu with
>>> the apache2 process for roughly 20 - 30 seconds. Sometimes, loading things
>>> happens almost instantaneously. Other times, there's this weird delay. Not
>>> sure where to start looking, are there any known issues that I might need to
>>> be aware of?
>>
>>
>>
>
Re: [rt-users] Difference between reply and comment
thnx everybody best regards john s. -- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31654901.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 4 - install on Debian Squeeze
On Thu, May 19, 2011 at 00:10, Gilbert Rebeiro wrote: > Thanks Alex, > > That's what I would like to do, does anyone have a list of deps that are > available under squeeze? > > You can grab the RT4 source, run configure, then do: make testdeps That will tell you the modules you require. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email. <>
Re: [rt-users] RT 4 - install on Debian Squeeze
Hi, I installed these modules using apt-get - thought it might be useful for someone else: libwww-perl libtext-template-perl libhtml-mason-perl libnet-cidr-perl libfcgi-perl libjson-perl libfcgi-procmanager-perl libdbix-searchbuilder-perl libemail-address-perl libhtml-scrubber-perl libtree-simple-perl libuniversal-require-perl libtime-modules-perl liblog-dispatch-perl libtext-wrapper-perl liblocale-maketext-fuzzy-perl liblocale-maketext-lexicon-perl libregexp-common-perl libfile-sharedir-perl libmodule-versions-report-perl libtext-password-pronounceable-perl libtext-quoted-perl libplack-perl libcss-squish-perl libmime-tools-perl libgnupg-interface-perl libterm-readkey-perl libconvert-color-perl libdata-ical-perl libdevel-globaldestruction-perl libhtml-rewriteattributes-perl libmime-types-perl libperlio-eol-perl libipc-run3-perl libapache-session-perl libtext-wikiformat-perl libdatetime-locale-perl libdatetime-perl libtemplate-plugin-xml-perl Then I used make fix-deps but I still can't install Plack::Handler::Starlet Any magic that I don't know about? Thanks, Gilbert On 18/05/2011 5:34 PM, Alexander Finger wrote: I ran testdeps and added as they popped up. Tedious but works. On Wed, May 18, 2011 at 11:10 PM, Gilbert Rebeiro wrote: Thanks Alex, That's what I would like to do, does anyone have a list of deps that are available under squeeze? Thanks, Gilbert. On 18/05/2011 5:08 PM, Alexander Finger wrote: If you want to keep your install clean, try to install the necessary modules using apt-get instead of using fixdeps. rgds Alex On Wed, May 18, 2011 at 10:38 PM, Gilbert Rebeirowrote: Hi, Are there any instructions to install RT 4 on Debian Squeeze? Thanks, Gilbert.
Re: [rt-users] Difference between reply and comment
On 19 May 2011, at 10:57, john s. wrote: Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s. Hi John I believe comment doesn't send an email to the requestor whereas reply does regards Garry -- Dr Garry Booth IT Services Loughborough University
Re: [rt-users] Difference between reply and comment
The answer is in the wiki Gerard On 2011-05-19 11:57, john s. wrote: Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s.
[rt-users] Difference between reply and comment
Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s. -- View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31654519.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
