Re: [rt-users] Which module or addon is responsible for the relation Diagram

Thanks Thomas now it works ... :)... best regards john s. -- View this message in context: http://old.nabble.com/Which-module-or-addon-is-responsible-for-the-relation-Diagram-tp32242241p32317123.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT

Re: [rt-users] Help with Scrip to move a ticket into a new queue

You need 'return 1;' in preparation code. Regards, Ruslan. From phone. 23.08.2011 3:16 пользователь Gilbert Rebeiro gilb...@dido.ca написал: Hi, I a queue called fr There is a simple autoreply that is bound to this queue. Scrip is setup: Condition: OnCreate Action: User defined

Re: [rt-users] Customize Ticket History

I don't think we have any plans to implement anything like this. It just doesn't feel right. Regards, Ruslan. From phone. 16.08.2011 15:14 пользователь john s. firesk...@gmx.de написал: @Ruslan: is for future releases for RT sth planned that is possible to filter the history in a more

Re: [rt-users] Workflow for comments or changing CC to BCC

Hi Thomas, thank you for reply. I will fix that misconfiguration. See inline text: On 16.08.2011 18:13, Thomas Sibley wrote: On 08/16/2011 11:38 AM, Lars Reimann wrote: I assume comments are for internal messages only. But how is this realized? We for example have the same mail address for

Re: [rt-users] Workflow for comments or changing CC to BCC

On 08/23/2011 09:52 AM, Lars Reimann wrote: Because we have watcher groups for external and internal people. Both are member of administrative cc (BCC) at the moment. But the external people should _not_ receive (internal) comments and also do not want to be added as CC either (only BCC is

Re: [rt-users] Add AdminCC from custom field

On Mon, Aug 22, 2011 at 03:45:20PM -0700, jessepdx wrote: i have a custom field named Location that contains an email address once it's extracted from the ticket how would i make a scrip adds that custom field's content as an AdminCC on the ticket You'll want to read about the AddWatcher

Re: [rt-users] Help with Scrip to move a ticket into a new queue

Gilbert, You might also want to remove the return 1; in the custom Condition code since you have already set the condition as OnCreate. It isn't needed. I don't know if it messes anything up, but I wouldn't leave anything in a coded area that isn't needed. Hope this helps. Kenn LBNL On Tue,

Re: [rt-users] Which module or addon is responsible for the relation Diagram

Hi, Configure tarball on production with --with-graphviz option and run make testdeps. Regards, Ruslan. From phone. 11.08.2011 17:49 пользователь john s. firesk...@gmx.de написал: Hello everybody i have a problem currently we have to rt systems running an prod system and a test one. at

[rt-users] rt-client ruby gem 0.4.0

I just pushed version 0.4.0 as a bug fix for 0.3.9 * fixed usersearch method to actually work ^^ * documented usersearch method and added it to the rtxmlsrv.rb XML-RPC service -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 RT Training Sessions

Re: [rt-users] Help with Scrip to move a ticket into a new queue

Excellent,, , it worked. Many thanks to all that helped. On 23/08/2011 11:14 AM, Kenneth Crocker wrote: Gilbert, You might also want to remove the return 1; in the custom Condition code since you have already set the condition as OnCreate. It isn't needed. I don't know if it messes anything

[rt-users] Rt 4.0.1 Time Report

Hello Folks,I am still a very new RT user, but I am now making progress.I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket.I have seen two tools that may help at this URL: