[rt-users] How to refresh site after error.
Hi, we are using plugin externalauth with phpass(special hash method) after puting password to RT(Web interface) we get error: Can't use string (user password) as a HASH ref while strict refs in use at /usr/local/share/perl/5.10.1/Authen/Passphrase/PHPass.pm line 340. How we could refresh/reload this site. When I do this by hand (click in web browser refresh or F5) I will login to RT. Here is the link: http://150.254.148.60/NoAuth/Login.html -- Best Adrian Stelmaszyk RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Wide character in subroutine entry at /usr/share/perl5/vendor_perl/Cache/FileBackend.pm line 201
Recently when trying to edit some queues configuration in rt 4.0.4 and I got: Wide character in subroutine entry at /usr/share/perl5/vendor_perl/Cache/FileBackend.pm line 201. where that's subroutine _Build_Unique_Key and the line is return sha1_hex( $p_key ); The workarounds I came up was doing: use Encode qw(encode_utf8); return sha1_hex( encode_utf8($p_key) ); or simply disabling GPG. What's correct fix for that? -- Arkadiusz MiśkiewiczPLD/Linux Team arekm / maven.plhttp://ftp.pld-linux.org/ RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2
Hello, When I try extract an article, I have this message on ticket: Use the dropdown menus to select which ticket updates you want to extract into a new article. You can insert ticket content into any freeform, text or wiki field. But the dropdown Field is empty. Should have an yes and no for specific comments that I want extract to an article? Luciano RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] SLA module in international environment
Hi, Your nearly there :-) I've had similar problems when making scrips where you compare two string values. The == symbols somehow are ignored making the scrip basically execute all if statements regardless of the condition. (kinda annoying) I've solved this for myself by using this to compare a string: $my_prio =~ /^Priority 1/ It lets you use regular expressions, the above states that my_prio has to start with Priority 1. Since your prio number is at the back using this line might be more usefull for you: $my_prio =~ /$1/ That should give an ok if the string inside my_prio ends with a 1. Hope this solves it. -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2
You'll have to create at least one CF specifically for Articles (text area type) and apply it to the articles. After that you should be able to select that CF when creating an article. We use two CF's, one for the question and another for the answer. (very basic) -- Bart Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva luci...@cpd.ufrgs.br het volgende: Hello, ** ** When I try extract an article, I have this message on ticket: ** ** *“Use the dropdown menus to select which ticket updates you want to extract into a new article. You can insert ticket content into any freeform, text or wiki field.”* ** ** But the dropdown “*Field*” is empty. Should have an “yes” and “no” for specific comments that I want extract to an article? ** ** ** ** Luciano RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] RES: Select Especif Comments from an Ticket to an Article RT 4.0.2
Thank You for you help! Luciano De: pleh.i...@gmail.com [mailto:pleh.i...@gmail.com] Em nome de Bart Enviada em: segunda-feira, 28 de novembro de 2011 12:24 Para: Luciano Ernesto da Silva Cc: RT-Users@lists.bestpractical.com Assunto: Re: [rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2 You'll have to create at least one CF specifically for Articles (text area type) and apply it to the articles. After that you should be able to select that CF when creating an article. We use two CF's, one for the question and another for the answer. (very basic) -- Bart Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva luci...@cpd.ufrgs.br het volgende: Hello, When I try extract an article, I have this message on ticket: Use the dropdown menus to select which ticket updates you want to extract into a new article. You can insert ticket content into any freeform, text or wiki field. But the dropdown Field is empty. Should have an yes and no for specific comments that I want extract to an article? Luciano RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Create another QuickSeach panel ?
So the quick search panel works wonderfully for one set of users. Another would like a different QuickSearch panel that lists tickets by Owner and Status rather than Queue and Status. Is there a simple way to duplicate this into another panel such as QuickSearchOwner and add it to their page? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Permissions question
I figured out what I was doing wrong. Thanks, Kenn. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Friday, November 25, 2011 5:25 PM To: RT User List Subject: Re: [rt-users] Permissions question Mike, I'm not sure what you mean by logged in as a GROUP member. You log in as a User and you are either in a group or you are not. The thing about saved searches is this; all groups have rights associated with them, giving members certain rights that pertain to any searches saved under that group. If you are a member of that group, you will have those rights. You should look at what groups you are a member of (go to Tools-Config-Users-memberships) and then look at what rights are given to members of those groups. That'll do for a start. hope this helps. Kenn On Fri, Nov 25, 2011 at 12:19 PM, mja...@guesswho.commailto:mja...@guesswho.com wrote: The next question about permissions. I've given my NetOps user group global rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and go to Tickets - New Search and select NetOps's Saved Searches in the Privacy dropdown, none of the saved searches show in the Load dropdown. I must be partway there, because under Logged in as mjames - Settings - Saved Searches, I can see the NetOps saved search. I can't load it or run it from there, however. What am I missing? Mike From: rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of mja...@guesswho.commailto:mja...@guesswho.com Sent: Friday, November 25, 2011 10:29 AM To: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Subject: Re: [rt-users] Permissions question Thanks, Kenn. That worked. From: rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com]mailto:[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, November 23, 2011 4:28 PM To: RT User List Subject: Re: [rt-users] Permissions question Mike, The correct navigation would be Tools-Config-Global-Group Rights where you then pick a system group, role, or add a User-defined Group. Kenn On Wed, Nov 23, 2011 at 1:17 PM, mja...@guesswho.commailto:mja...@guesswho.com wrote: RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can't see/create/delete Saved Searches. Also, when logged in as a group member, I don't see the About Me item under Logged in as Mike. Still wrapping my head around rights in v4.0.x Mike RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] SLA module in international environment
On Mon, Nov 28, 2011 at 5:24 PM, Bart b...@pleh.info wrote: I've had similar problems when making scrips where you compare two string values. The == symbols somehow are ignored making the scrip basically execute all if statements regardless of the condition. (kinda annoying) In Perl you should eq operator for strings, == for numbers. -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] SLA module in international environment
This is perfect eq save my life :) thanks for your inputs Bart And Ruslan one more time. The last part to finalize the internationalization is to hide SLA global CF... but I will figure this out tomorrow. RT IS GREAT !!! Christophe Soula Information Technology Manager Europe HACH LANGE Sàrl 6, route de Compois - CP 212 1222 Vésenaz - Switzerland Tel+41 22 594 64 70 Fax+41 22 594 64 99 Mobile +41 79 535 99 72 christophe.so...@hach-lange.ch www.hach-lange.ch -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: lundi 28 novembre 2011 16:17 To: Bart Cc: Soula, Christophe; rt-users@lists.bestpractical.com Subject: Re: [rt-users] SLA module in international environment On Mon, Nov 28, 2011 at 5:24 PM, Bart b...@pleh.info wrote: I've had similar problems when making scrips where you compare two string values. The == symbols somehow are ignored making the scrip basically execute all if statements regardless of the condition. (kinda annoying) In Perl you should eq operator for strings, == for numbers. -- Best regards, Ruslan. Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message. The sender disclaims that the content of this email constitutes an offer to enter into, or the acceptance of, any agreement; provided that the foregoing does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] SLA module in international environment
Dear Ruslan,
After trying this setting for the business hour I realize that the SLA
functionality is then broken : if I create a ticket with this setup I have no
automation in due date and start date.
%RT::ServiceBusinessHours = (
'US1' = {
0 = { Name = 'Sunday', Start = undef, End = undef },
1 = { Name = 'Monday', Start = '15:00', End = '01:00' },
2 = { Name = 'Tuesday', Start = '15:00', End = '01:00' },
3 = { Name = 'Wednesday', Start = '15:00', End = '01:00' },
4 = { Name = 'Thursday', Start = '15:00', End = '01:00' },
5 = { Name = 'Friday', Start = '15:00', End = '01:00' },
6 = { Name = 'Saturday', Start = undef, End = undef },
},
If I set it like this then scrips are doing their job but I do not know what's
happen in between 24:00 and 25:00 hours ;)
%RT::ServiceBusinessHours = (
'US1' = {
0 = { Name = 'Sunday', Start = undef, End = undef },
1 = { Name = 'Monday', Start = '15:00', End = '25:00' },
2 = { Name = 'Tuesday', Start = '15:00', End = '25:00' },
3 = { Name = 'Wednesday', Start = '15:00', End = '25:00' },
4 = { Name = 'Thursday', Start = '15:00', End = '25:00' },
5 = { Name = 'Friday', Start = '15:00', End = '25:00' },
6 = { Name = 'Saturday', Start = undef, End = undef },
},
Advise appreciated,
FYI :
Business::Hours 0.10
Business::SLA 0.05
Christophe
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: jeudi 24 novembre 2011 12:23
To: Soula, Christophe
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA module in international environment
On Thu, Nov 24, 2011 at 1:46 PM, Soula, Christophe
cso...@hach-lange.com wrote:
Second issue : What are the best practice to use efficiently this SAL
extension in my environment
In my example
- US team is working from 07:00 to 17:00 (Denver time)
- EU team is working from 07:00 to 17:00 (Berlin time)
The only “solution” find to realize this is to fake the system for the US
business hour but this is not possible if I keep the actual server timezone
like this :
We should cover on each side 10 hours of business hour but if you look at
the example below you will see that my fake for the US1 business hours can
only cover 9 hours (15:00 - 23:59)
Have you tried using Start = 15:00, End = 01:00? If it doesn't work
then it's bad
and we should fix it in Business::Hours module.
--
Best regards, Ruslan.
Please be advised that this email may contain confidential
information. If you are not the intended recipient, please notify us
by email by replying to the sender and delete this message. The
sender disclaims that the content of this email constitutes an offer
to enter into, or the acceptance of, any agreement; provided that the
foregoing does not invalidate the binding effect of any digital or
other electronic reproduction of a manual signature that is included
in any attachment.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston TBA
Re: [rt-users] SLA module in international environment
On Mon, Nov 28, 2011 at 9:30 PM, Soula, Christophe cso...@hach-lange.com wrote: Dear Ruslan, [snip] FYI : Business::Hours 0.10 For over midnight shifts you need 0.10_01 version. It's a release for testing and you can not install it via cpan shell. Install it manually. Business::SLA 0.05 Christophe -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: jeudi 24 novembre 2011 12:23 To: Soula, Christophe Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] SLA module in international environment On Thu, Nov 24, 2011 at 1:46 PM, Soula, Christophe cso...@hach-lange.com wrote: Second issue : What are the best practice to use efficiently this SAL extension in my environment In my example - US team is working from 07:00 to 17:00 (Denver time) - EU team is working from 07:00 to 17:00 (Berlin time) The only “solution” find to realize this is to fake the system for the US business hour but this is not possible if I keep the actual server timezone like this : We should cover on each side 10 hours of business hour but if you look at the example below you will see that my fake for the US1 business hours can only cover 9 hours (15:00 - 23:59) Have you tried using Start = 15:00, End = 01:00? If it doesn't work then it's bad and we should fix it in Business::Hours module. -- Best regards, Ruslan. Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message. The sender disclaims that the content of this email constitutes an offer to enter into, or the acceptance of, any agreement; provided that the foregoing does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment. -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
Re: [rt-users] Create another QuickSeach panel ?
On Mon, Nov 28, 2011 at 6:48 PM, Vance Walsh vance_wa...@concordacademy.org wrote: So the quick search panel works wonderfully for one set of users. Another would like a different QuickSearch panel that lists tickets by Owner and Status rather than Queue and Status. Is there a simple way to duplicate this into another panel such as QuickSearchOwner and add it to their page? http://search.cpan.org/dist/RT-Extension-SummaryByUser/lib/RT/Extension/SummaryByUser.pm --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
Re: [rt-users] Wide character in subroutine entry at /usr/share/perl5/vendor_perl/Cache/FileBackend.pm line 201
Hi, It would be helpful to get stack trace for this error. 2011/11/28 Arkadiusz Miśkiewicz ar...@maven.pl: Recently when trying to edit some queues configuration in rt 4.0.4 and I got: Wide character in subroutine entry at /usr/share/perl5/vendor_perl/Cache/FileBackend.pm line 201. where that's subroutine _Build_Unique_Key and the line is return sha1_hex( $p_key ); The workarounds I came up was doing: use Encode qw(encode_utf8); return sha1_hex( encode_utf8($p_key) ); or simply disabling GPG. What's correct fix for that? -- Arkadiusz Miśkiewicz PLD/Linux Team arekm / maven.pl http://ftp.pld-linux.org/ RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
Re: [rt-users] SLA module in international environment
Did not get the _01 t
So now I confirm with the released 0.10_01 works at RT level and I get again
with the new config SLA extension working fine in my environment.
This is my config if can help :
%RT::ServiceBusinessHours = (
'US1' = {
0 = { Name = 'Sunday', Start = undef, End = undef },
1 = { Name = 'Monday', Start = '15:00', End = '01:00' },
2 = { Name = 'Tuesday', Start = '15:00', End = '01:00' },
3 = { Name = 'Wednesday', Start = '15:00', End = '01:00' },
4 = { Name = 'Thursday', Start = '15:00', End = '01:00' },
5 = { Name = 'Friday', Start = '15:00', End = '01:00' },
6 = { Name = 'Saturday', Start = undef, End = undef },
},
'Europe1' = {
0 = { Name = 'Sunday', Start = undef, End = undef },
1 = { Name = 'Monday', Start = '07:00', End = '17:00' },
2 = { Name = 'Tuesday', Start = '07:00', End = '17:00' },
3 = { Name = 'Wednesday', Start = '07:00', End = '17:00' },
4 = { Name = 'Thursday', Start = '07:00', End = '17:00' },
5 = { Name = 'Friday', Start = '07:00', End = '17:00' },
6 = { Name = 'Saturday', Start = undef, End = undef }
},
);
Will have a final result during the night for the real midnight shift result.
Thks again
Christophe
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: lundi 28 novembre 2011 20:38
To: Soula, Christophe
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA module in international environment
On Mon, Nov 28, 2011 at 9:30 PM, Soula, Christophe
cso...@hach-lange.com wrote:
Dear Ruslan,
[snip]
FYI :
Business::Hours 0.10
For over midnight shifts you need 0.10_01 version. It's a release for
testing and you can not install it via cpan shell. Install it
manually.
Business::SLA 0.05
Christophe
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: jeudi 24 novembre 2011 12:23
To: Soula, Christophe
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA module in international environment
On Thu, Nov 24, 2011 at 1:46 PM, Soula, Christophe
cso...@hach-lange.com wrote:
Second issue : What are the best practice to use efficiently this SAL
extension in my environment
In my example
- US team is working from 07:00 to 17:00 (Denver time)
- EU team is working from 07:00 to 17:00 (Berlin time)
The only “solution” find to realize this is to fake the system for the US
business hour but this is not possible if I keep the actual server timezone
like this :
We should cover on each side 10 hours of business hour but if you look at
the example below you will see that my fake for the US1 business hours can
only cover 9 hours (15:00 - 23:59)
Have you tried using Start = 15:00, End = 01:00? If it doesn't work
then it's bad
and we should fix it in Business::Hours module.
--
Best regards, Ruslan.
Please be advised that this email may contain confidential
information. If you are not the intended recipient, please notify us
by email by replying to the sender and delete this message. The
sender disclaims that the content of this email constitutes an offer
to enter into, or the acceptance of, any agreement; provided that the
foregoing does not invalidate the binding effect of any digital or
other electronic reproduction of a manual signature that is included
in any attachment.
--
Best regards, Ruslan.
Please be advised that this email may contain confidential
information. If you are not the intended recipient, please notify us
by email by replying to the sender and delete this message. The
sender disclaims that the content of this email constitutes an offer
to enter into, or the acceptance of, any agreement; provided that the
foregoing does not invalidate the binding effect of any digital or
other electronic reproduction of a manual signature that is included
in any attachment.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston TBA
[rt-users] Persistent sessions
I need to set up a status board - something like the displays at airports. The board needs to auto-login on startup as a particular user. I found this: http://requesttracker.wikia.com/wiki/PersistentSessions Which is close but it will affect all users. I'm looking to do this for one user only. Is anyone aware of an extension that works as a status board or info board? -- Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
Re: [rt-users] Persistent sessions
On Mon, November 28, 2011 2:05 pm, Yan Seiner wrote: Is anyone aware of an extension that works as a status board or info board? Following up on this, is there any way to get RT to go directly to a specific search result (instead of home page) and also directly to the history display of a ticket, both from the login? Thanks! -- Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
[rt-users] Problems with RT4 coexisting with other ModPerl applications
Hi List, This is no longer a problem for us, because we will be running RT on its own separate server. But in case anyone is interested... When we installed RT v4.0.4 on our production linux Apache2/ModPerl server, we discovered a conflict with other Mason/ModPerl applications. When we disable the other ModPerl apps, RT4 is fine. We did not have this problem with RT v3.8.x. It is quite possible that something is not quite right with the other applications, but they have been running smoothly for years. They are using Mason, but not PSGI. They each have their own Mason cache area. The symptom is an occasional 500 error from any RT web page, with lines like this in the log: Undefined subroutine CGI::PSGI::SUPER::read_multipart\n at /opt/perl-512/lib/site_perl/5.12.3/HTML/Mason/PSGIHandler/Streamy.pm line 15\n, referer: https://www-test/rt4/Ticket/Create.html?Queue=26 (other CGI::PSGI subroutines too). Hitting reload or shift-reload will initially bring up the correct page, but after a while all of the child processes will seem to be polluted and RT becomes unusable. The other ModPerl application web pages are fine. We are running: Linux RHEL 5 (but install our own perl and apache) Apache 2.2.21 - prefork ModPerl 2.0.5 HTML::Mason 1.45 Plack: 0.9982 PSGI: 1.03 Let me know if interested in more details. -- Jim Berry RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
Re: [rt-users] Persistent sessions
Not sure about the persistant login plugin, never tried it. We do something
similar where we rely on our browser for logging in a user and keeping it's
session active/remember the session if it restarts. But the link you've
posted seems pretty nice and I think it would do the trick, since it works
for RT 3.8 it should also work for RT 4.
As for the URL's.
If you know the URL then you can go directly to a specific ticket/tab of a
ticket:
url/Ticket/History.html?id=2113
url/Ticket/Display.html?id=2113
When you're already logged in you'll go directly to this URL.
As for search results, you can modify the home page to only show the search
results that you want for that account.
Or, you could simply copy the exact URL for a search result and your
browser will open that page (assuming persistant login is working).
url//Search/Results.html?Format='a%20href%3D%2FTicket%2FDisplay.html%3Fid%3D__idid__%2Fa%2FTITLE%3A%23'%2C%0A'a%20href%3D%2FTicket%2FDisplay.html%3Fid%3D__idSubject__%2Fa%2FTITLE%3ASubject'%2C%0A'__CustomField.{Ticket%20Type}__'%2C%0A'__CustomField.{Ticket%20Prioriteit}__'%2C%0A'__QueueName__'%2C%0A'__Due__'%2C%0A'__ExtendedStatus__'%2C%0A'__UpdateStatus__'%2C%0A'__Bookmark__'Order=ASC|ASC|ASC|DESCOrderBy=CustomField.{Ticket%20Type}|CustomField.{Ticket%20Prioriteit}|Due|LastUpdatedQuery=%20Owner%20%3D%20'__CurrentUser__'%20AND%20(%20Status%20%3D%20'new'%20OR%20Status%20%3D%20'open')RowsPerPage=50
Another option is to use the self service portal, it's a minimalistic view
for RT which might suite your needs a little more (shows tickets that
belong to that user):
url/SelfService/
Not sure if this is what you meant but I hope it helps.
-- Bart
Op 28 november 2011 23:24 schreef Yan Seiner y...@seiner.com het volgende:
On Mon, November 28, 2011 2:05 pm, Yan Seiner wrote:
Is anyone aware of an extension that works as a status board or info
board?
Following up on this, is there any way to get RT to go directly to a
specific search result (instead of home page) and also directly to the
history display of a ticket, both from the login?
Thanks!
--
Pain is temporary. It may last a minute, or an hour, or a day, or a year,
but eventually it will subside and something else will take its place. If
I quit, however, it lasts forever.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston TBA
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston TBA
Re: [rt-users] Problems with RT4 coexisting with other ModPerl applications
On Tue, Nov 29, 2011 at 3:32 AM, jim.h.be...@frb.gov wrote: Hi List, This is no longer a problem for us, because we will be running RT on its own separate server. But in case anyone is interested... I believe the following option may help: http://perl.apache.org/docs/2.0/user/config/config.html#C_Parent_ When we installed RT v4.0.4 on our production linux Apache2/ModPerl server, we discovered a conflict with other Mason/ModPerl applications. When we disable the other ModPerl apps, RT4 is fine. We did not have this problem with RT v3.8.x. It is quite possible that something is not quite right with the other applications, but they have been running smoothly for years. They are using Mason, but not PSGI. They each have their own Mason cache area. The symptom is an occasional 500 error from any RT web page, with lines like this in the log: Undefined subroutine CGI::PSGI::SUPER::read_multipart\n at /opt/perl-512/lib/site_perl/5.12.3/HTML/Mason/PSGIHandler/Streamy.pm line 15\n, referer: https://www-test/rt4/Ticket/Create.html?Queue=26 (other CGI::PSGI subroutines too). Hitting reload or shift-reload will initially bring up the correct page, but after a while all of the child processes will seem to be polluted and RT becomes unusable. The other ModPerl application web pages are fine. We are running: Linux RHEL 5 (but install our own perl and apache) Apache 2.2.21 - prefork ModPerl 2.0.5 HTML::Mason 1.45 Plack: 0.9982 PSGI: 1.03 Let me know if interested in more details. -- Jim Berry RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — TBA -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston TBA
