The RT 3.4 to RT 4.0.4 upgrade went fine.
Now with our data in MySQL 5.1.x, instead of the old
MySQL 4.1, and our new instance not in production yet,
we want to migrate to PostgreSQL 8.4.9, largely in
order to get performant full-text searching without
doing something hackish with MySQL and
Hi Jeff,
I did an upgrade from mysql to postgres a few month back and it went
very smoothly. I used the rt-mysql2pg script available at
http://wiki-archive.bestpractical.com/view/rt-mysql2pg to convert the
data which performed seamlessly.
I have a bunch of notes I can share which might be
Hi there,
So, I've finally got the chance to grant some time at trying this out.
Before going ahead, I just wanted to say that I've never actually used
this plugin so I am not certain what is the expected behavior.
However, this seems like it would be really useful in reducing the
amount of
On 12/28/2011 9:50 AM, Darin Perusich wrote:
Hi Jeff,
I did an upgrade from mysql to postgres a few month back and it went
very smoothly. I used the rt-mysql2pg script available at
http://wiki-archive.bestpractical.com/view/rt-mysql2pg to convert the
data which performed seamlessly.
Hi Darin,
Just tested the same procedure under a fresh 4.0.2 install I've made and
it reproduced the same results.
*David Moreau Simard*
On 11-12-28 12:10 PM, David Moreau Simard wrote:
Hi there,
So, I've finally got the chance to grant some time at trying this out.
Before going ahead, I just wanted
As you go down this path. I want to let you (and the list) know that we
upgraded to 4.0.4 recently and Monday I set up the indexing. The initial index
took hours and increased the size of the database in postgres considerably
(which was fine as it's not too large). Yesterday we restarted the
Okay, I've figured it out what was the issue.
In the patch you provided, the file hierarchy isn't the same as the one
I have.
If I look at /opt/rt4/share/html, I have the following:
drwxr-xr-x 10 root bin 4096 Dec 28 12:24 Admin
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Approvals
drwxr-xr-x
We've created a queue where all tickets created in it need to be assigned
to a specific user. Is there a way to do this automatically?
Chris Robison
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Okay, I've managed to make it work.
In the patch, there is a file Scrip_Overlay.pm - now, I've renamed this
file to Scrip.pm since this is the file that it is meant to extend.
After doing some tests, I could not get RT to use the extended Scrip.pm
- maybe you could provide some insight on
From the mysql 5.6.4 release notes:
MySQL Server 5.6.4 (Milestone Release) is a new version of the world's most
popular open source database.
MySQL now supports FULLTEXT indexes for InnoDB tables.
http://forums.mysql.com/read.php?3,506409,506409
I can't get this release onto a production box,
Here's what I have
1. Ubuntu 10.04
2. RT 4.0.4 installed and configured
3. Starman
5. LAMP
6. Test Server
I can access the login page for RT directly by using :8080. That's
where RT and Starman are. That tells me if I configure Apache
correctly it should work.
I added the following to the
I've made an updated version available as a forked project on Github:
https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips
Feel free to use it, I will surely update it in the near future.
*David Moreau Simard*
On 11-12-28 4:27 PM, David Moreau Simard wrote:
Okay, I've managed to
On Thu, Dec 29, 2011 at 02:33, Damien Hull dh...@section9.us wrote:
Here's what I have
1. Ubuntu 10.04
2. RT 4.0.4 installed and configured
3. Starman
5. LAMP
6. Test Server
I can access the login page for RT directly by using :8080. That's
where RT and Starman are. That tells me if I
On Thu, Dec 29, 2011 at 01:01, Chris Robison chrisdrobi...@gmail.com wrote:
We've created a queue where all tickets created in it need to be assigned to
a specific user. Is there a way to do this automatically?
http://requesttracker.wikia.com/wiki/AutoSetOwnerForQueue
Chris Robison
Sir,
Looks like can search Chinese character when use Perl 5.10 instead of
Perl 5.8.8 on CentOS 5.
--
Jia
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Sir,
Emails which encode with 'GB18030' can not receive by RT-4.0.4. Mail log as:
Dec 29 08:51:08 server postfix/local[26843]: A58FF51008F:
to=email-address, relay=local, delay=239881,
delays=239880/0.95/0/0.35, dsn=4.3.0, status=deferred (temporary
failure. Command output: RT server error.
On Wed, Dec 28, 2011 at 9:50 AM, Darin Perusich darin.perus...@ctg.comwrote:
I have a bunch of notes I can share which might be helpful, I ran into a
few issues performing the update because of AssetTracker. Ping me
off-list and I'll share them.
Darin,
I'd be interested in seeing any notes
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