Re: [rt-users] rt-crontool question..

Glenn, you don't have to necessarily do this with Cronjob. RT has Dashboards that can run Queries on a scheduled basis and send the results to whomever you want. Try creating a Search or series of searches, depending on who is responsible for what Queues/Tickets, and then saving those searches fo

Re: [rt-users] FriendlyFromLineFormat

Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the autoreply to get the desired behavior. -- David T. Grayston Systems & Database Administrator University of Washington   School of Public Health > --

[rt-users] rt-crontool question..

So I have a bunch of queues here. I want to set up rt-crontool to send out the "Hey--this ticket is more than xx hours old! Do something!" emails to the AdminCCs of the queues in question. My question is, I have a bunch of queues for one department, that all begin with a pattern (say, "CS-").

[rt-users] Error creating tickets

Ticket could not be created due to an internal error

Re: [rt-users] Question about REST interface and status

I'm using PHP and the HTTP/Request2 module to hit the REST API extensively. We create tickets, update CFs, add and view comments, do searches, add and retrieve attachments without issue. > does anybody use REST to create tickets in RT > > am I the onlyone having this carriagereturn issue? You mig

Re: [rt-users] Question about REST interface and status

I’m using a C# web site and request to create tickets as well. I’m using the AppendLine function of a stringbuilder object in C#. I ended up adding doing a find and replace on my comment and removing \n before I send the request. Msg.ToString().Replace("\n", "") This might not be the most elega

Re: [rt-users] RT on Ubuntu 12

I ran make fixdeps and other dependencies manually. I also ran apache2 to start the apache server. This is the respond I got after running the apache command: root@helpdesks:/opt/rt4/etc# /etc/init.d/apache2 start * Starting web server apache2

Re: [rt-users] Question about REST interface and status

does anybody use REST to create tickets in RT am I the onlyone having this carriagereturn issue? -- Jeff Konnen On Monday 18 June 2012 at 07:51, Jeff Konnen wrote: > Hi, > this is the way we are creating the ticket, by using a HTML form: > > > action="http://xxx/REST/1.0/ticket/new/";> >

Re: [rt-users] mail AdminCC when moving ticket from queue to queue

You can create a global scrip with the following: [cid:image001.png@01CD4FAF.B7D19810] I created a customized template that also includes the first content on the ticket, this makes it a little easier to keep track of what the ticket is actually about without needing to log into the system. Her

Re: [rt-users] Cannot send emails

Set($SMTPFrom, 'supp...@mydomain.com'); Maybe? On 06/21/2012 1:34 AM, Scott Sjodin wrote: Josh, What are you using to retrieve mail? Fetchmail? what are you using to send mail? Postfix? some context would help with troubleshooting. On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins

[rt-users] mail AdminCC when moving ticket from queue to queue

Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one queue to another Thanks and Regards

Re: [rt-users] RT on Ubuntu 12

Sounds like you didnt finish the 'make fixdeps' part of the setup. Some items (the last time I installed from the tarball) will not / can not be installed that way. In which case it'll say in the last few lines about how it could not install 'Thing::subthing' then just head on over to cpan an

Re: [rt-users] RT on Ubuntu 12

On Thu, Jun 21, 2012 at 11:33 AM, Borngunners wrote: > Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib > /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib > /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 > /usr/lib/perl5 /us If you'r

Re: [rt-users] RT on Ubuntu 12

On Thu, Jun 21, 2012 at 11:33:05AM -0400, Borngunners wrote: >I just installed libplack-perl using the following command suggested sudo > apt-get install >libplack-perl >After installing it, I decided to include "use Plack::Handler::Apache2" in > my apache2 >configuration. This is

Re: [rt-users] RT on Ubuntu 12

I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include "use Plack::Handler::Apache2" in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /et

Re: [rt-users] RT on Ubuntu 12

sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners wrote: > This is the error log from apache2 > > [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) > PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ > [Wed Jun 20 17:18:25 2012] [error

Re: [rt-users] RT on Ubuntu 12

This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [

[rt-users] How change favicon.png

Hi, I try to change the favicon.png but it's don't work. In apache log i have this message :'<&' without matching '&>' at /opt/rt4/local/html/NoAuth/images/favicon.png line 38 (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) How can i change the favicon? Thx

Re: [rt-users] Cannot send emails

Josh, What are you using to retrieve mail? Fetchmail? what are you using to send mail? Postfix? some context would help with troubleshooting. On Thu, Jun 21, 2012 at 4:15 AM, Josh Hopkins wrote: > I have set both of the $CorrespondAddress and the $CommentAddress. But > when I watch the mail lo

Re: [rt-users] Add a "Delete" link next to the "Take" link

I was talking about adding it in the 'Search - Unowned Tickets'. I tried that : @Attributes = ( { Name => 'Search - Unowned Tickets', Description => '[_1] newest unowned tickets', # loc Content => { Format => "'__id__/TITLE:#', '__Subject__/TITLE:Subject', QueueName, ExtendedSt