[rt-users] Need a custom PostgreSQL query to retrieve tickets

2012-08-21 Thread Phillip Pace
Hi there, I'm having a little trouble trying to create a custom query within RT. Typically I'd create a new search term using the query builder within RT to find the results what I am looking for however I've tried with all the available field options but no query can give me the search results

Re: [rt-users] Set up problems

2012-08-21 Thread Paul Tomblin
On Mon, Aug 20, 2012 at 8:11 PM, Paul Tomblin wrote: > I send a copy of my latest code to my client. He followed my installation > instructions (added the plugin name to RT_SiteConfig.pm @Plugins, do a "perl > Makefile.pm; make; make initdb; make install", restart the server), but when > he tries

Re: [rt-users] LDAP-Active Directory external authentification search/authentificate users in a subtree

2012-08-21 Thread Joachim Thuau
It searches from the base down (subtree). Sadly, it looks like his "base" are not under a single container. (limit less, correct me if I misunderstood). You might be able to defined more auth services, each one identical, except with different bases, to auth against. Thanks, Jok -- | Joachim Th

Re: [rt-users] rt-mailgate problem - certificate verify failure ?

2012-08-21 Thread Thomas Sibley
On 08/21/2012 08:03 AM, Martin Drasar wrote: > If you want to avoid this step then you have to have a valid certificate > for testrt.rc.fas.harvard.edu signed by a certificate authority that is > in the ca bundle you are passing to rt-mailgate. Martin's referring to the --ca-file argument you can

Re: [rt-users] LDAP-Active Directory external authentification search/authentificate users in a subtree

2012-08-21 Thread Thomas Sibley
On 08/21/2012 05:58 AM, Limit Less wrote: > I have set up a new Request Tracker server, that uses > the RT::Authen::*ExternalAuth *extension. > Everything is working fine, and i am able to authenticate users account > from the Active Directory into RT, the problem is that i have is that my > organi

Re: [rt-users] rt-mailgate problem - certificate verify failure ?

2012-08-21 Thread Martin Drasar
On 21.8.2012 16:16, Ethier, Michael wrote: > Hi Martin, > > Thanks for the suggestion but if I enable --no-ssl I will be creating a > security > vulnerability no ? > > Thanks, > Mike Hi, that's for sure. This was a suggestion for a development machine (the name testrt.rc.fas.harvard.edu sugges

Re: [rt-users] rt-mailgate problem - certificate verify failure ?

2012-08-21 Thread Ethier, Michael
Hi Martin, Thanks for the suggestion but if I enable --no-ssl I will be creating a security vulnerability no ? Thanks, Mike -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Martin Drasar Sent: Tuesday, Augus

Re: [rt-users] rt-mailgate problem - certificate verify failure ?

2012-08-21 Thread Martin Drasar
On 21.8.2012 15:59, Ethier, Michael wrote: > Hello, > > > > The rt-mailgate program acts differently between v 3.8.8 and v 4.0.6. > The v 3.8.8 version works > > fine using https, and even when I have v 4.0.6 running with the > /etc/aliases point to the v 3.8.8 version of rtmailgate, email >

[rt-users] rt-mailgate problem - certificate verify failure ?

2012-08-21 Thread Ethier, Michael
Hello, The rt-mailgate program acts differently between v 3.8.8 and v 4.0.6. The v 3.8.8 version works fine using https, and even when I have v 4.0.6 running with the /etc/aliases point to the v 3.8.8 version of rtmailgate, email get sent to the queue. But the v 4.0.6 version fails with certific

Re: [rt-users] RT_SiteConfig.pm issues after upgrade to 4.0.6

2012-08-21 Thread Kevin Falcone
On Mon, Aug 20, 2012 at 05:40:50PM -0700, Slicer085 wrote: > I've encountered a few issues since my recent upgrade from 4.0.4 to 4.0.6. > > It would seem some of the variables I have set in RT_SiteConfig.pm don't > appear to be pushing through to RT_Config.pm. > > As such, I am forced to modify R

[rt-users] LDAP-Active Directory external authentification search/authentificate users in a subtree

2012-08-21 Thread Limit Less
Hello, I have set up a new Request Tracker server, that uses the RT::Authen::*ExternalAuth *extension. Everything is working fine, and i am able to authenticate users account from the Active Directory into RT, the problem is that i have is that my organisation has a complicated structure, with man

Re: [rt-users] REST API and Saved Searches

2012-08-21 Thread Simon Dray
Kevin Hi The spreadsheet feed is how we extract the data currently, what I am trying to end up with is a fully automated spreadsheet, where the manager opens the spreadsheet the data is collected using data import inside the spreadsheet and the data is then presented in various ways. I have tr