[rt-users] email dashboard with grid

2012-11-28 Thread Thomas Lau
Dear All, Does anyone know if dashboard which scheduled to send out could include grid on table? Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 M +852 9880 1217 Hong Kong .

Re: [rt-users] ExternalAuth isn't updating EmailAddress

2012-11-28 Thread Karmi Simonov
RT::Authen::ExternalAuth is at 0.08. Karmi. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 28 November 2012 05:04 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users]

[rt-users] RT_SiteConfig.pm

2012-11-28 Thread Telmo Cardoso
Hi, first of all, I'm sorry for my last email that was sent twice. I receive an error on first email, so I though it was a problem with attach and remade it without attach. About my current problem, I create the file RT_SiteConfig.pm under {RT_PATH}/etc with only this content in order to test

[rt-users] How to name a custom field?

2012-11-28 Thread tkdchen
Hi, I'm using REST API to create a ticket. And see that I can pass CF_CustomFieldField: FieldValue to create custom field for that new ticket. However, when I pass CF_EmailAddress: tes...@company.com as the part of post data, my company's RT tell me EmailAddress is not valid. I searched from

[rt-users] FW: RT 4.0.8 + Fedora 16 - Almost There

2012-11-28 Thread Walid Haider
Hi All, I have managed to install RT4.0.8 on Fedora 16, but when I launch RT from a browser, I am getting: You're almost there! You appear to have installed RT's web interface correctly but not yet configured your web server to run the RT server which powers the web interface. The next step

Re: [rt-users] How to set a specific 'Depended on' by from scrip

2012-11-28 Thread Xavier Reigner
Excellent, I finally got what I want doing like this : my $newdependedonby = 1234; my ($status, $msg) = $self-TicketObj-AddLink(Type='DependsOn',Base=$newdependedonby ); Thanks Kevin, X On 27 November 2012 18:16, Kevin Falcone wrote: On Tue, Nov 27, 2012 at 02:39:40PM +0100, Xavier Reigner

Re: [rt-users] RT_SiteConfig.pm

2012-11-28 Thread Telmo Cardoso
Hi again, Ok, I edited /etc/request-tracker4/RT_SiteConfig.d/99-localconfig, restarted apache2 and it worked. Can anyone answer my other questions? Like where can I edit the RT for company name that appears on top of page? Thanks a lot, Telmo Cardoso On Wed, Nov 28, 2012 at 12:47 PM, Telmo

Re: [rt-users] ExternalAuth isn't updating EmailAddress

2012-11-28 Thread Kevin Falcone
On Wed, Nov 28, 2012 at 11:29:37AM +, Karmi Simonov wrote: RT::Authen::ExternalAuth is at 0.08. The current release of RT-Authen-ExternalAuth is 0.12 Try that version. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Merging RT Installations

2012-11-28 Thread Kevin Falcone
On Wed, Nov 28, 2012 at 08:48:02AM -0500, testwreq wreq wrote: Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on centosos and ubuntu respectively. We need to import open tickets from 3.8.2 and export them into 4.0.8. Are there any scripts in the upgrade that can

Re: [rt-users] How to name a custom field?

2012-11-28 Thread Kevin Falcone
On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote: I'm using REST API to create a ticket. And see that I can pass CF_CustomFieldField: FieldValue to create custom field for that new ticket. However, when I pass Actually, you want CF.{EmailAddress} or the old old style of

[rt-users] Request Tracker 4.0.4 via Apt-get on Ubuntu 12.04 - Apache Errors

2012-11-28 Thread mutaahir
Hi All, I am still having problems in trying to run request tracker on my linode vps with ubuntu 12.04. I have other php scripts installed in /var/www RT is installed in : /etc/request-tracker4/ /usr/share/request-tracker4/ following are the errors when I try to browse to

[rt-users] strange issue with deny.hosts and request tracker sorting

2012-11-28 Thread S P
Hi all, We have a really weird issue, currently running RT4.0.8 but it was also present before we upgraded from 3.8.4 to 4.0.8 on CentOS 6.3 w/ 2.6.32-279.14.1.el6.x86_64 on x86_64, Apache/2.2.15 on Xeon CPU E5607 @ 2.27GHz, 4 core. When performing certain functions in the web interface,

Re: [rt-users] Problem with CPAN and prerequisites for RT 4.0.5

2012-11-28 Thread Juanjo
IF i make the make test: t/02graceful.t ... 1/? [Test::TCP] Child process does not block(PID: 32413, PPID: 32412) at /usr/local/share/perl5/Test/TCP.pm line 121. t/02graceful.t ... ok t/03post.t ... 32426 at t/03post.t line 9. Plack::Handler::Starlet: Accepting connections at

Re: [rt-users] How to name a custom field?

2012-11-28 Thread tkdchen
On Thu, Nov 29, 2012 at 1:18 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote: I'm using REST API to create a ticket. And see that I can pass CF_CustomFieldField: FieldValue to create custom field for that new ticket. However,