[rt-users] "Helpdesk Support" in all correspondance

2013-02-06 Thread joegrace13
When ever a ticket is replied to this phrase appears: --- On 2/6/13 6:02 PM, "Helpdesk Support" wrote: --- I want to change this (perhaps to the users name or email address) but I cannot for the life of me find what controls that wo

[rt-users] Ticket Duplication

2013-02-06 Thread Testwreq Wreq
We are using Rt 4.0.8 with mysql and sendmail Our RT tickets are created by our users by sending an email to rt@ Randomly some of the tickets are duplicating on creation. So far I am unable to find any pattern in this duplication. Can some one please guide how to troubleshoot this issue. Whi

Re: [rt-users] ticket content not displaying via RT's web 'Search' but shows up with sphinx's 'search' binary

2013-02-06 Thread Thomas Sibley
On 02/06/2013 02:42 AM, Subin wrote: > So it seems that after an update is made and is indexed, it requires > another update for the previously updated content to be available > from RT's webUI search OR putting it in more specific terms: it > requires another update so that '/SELECT DISTINCT...'

Re: [rt-users] REST API and WebExternal Auth

2013-02-06 Thread Kevin Falcone
On Tue, Feb 05, 2013 at 07:58:29PM +, Thomas Misilo wrote: >I was wondering if it would be possible to use the REST API and an > External Auth? I keep >getting redirected, when I try curling a url. Also, I was wondering if > anyone has created a >page that shows all current open

Re: [rt-users] REST API and WebExternal Auth

2013-02-06 Thread Martin Wheldon
Hi Tom, It is definatly possible to use the REST API with external auth as we use it to run scheduled reports. I've not used curl, all our scripts are in python. I would guess that you are not providing the credentials correctly, the following wiki page may help. http://requesttracker.wikia

Re: [rt-users] Open Ticket On Resolve Of Dependants?

2013-02-06 Thread Kevin Comer
Thanks Christian Our Process: 1. Parent Ticket created, & Custom Fields Selected -> 2. scrip Creates multiple Approval tickets with Specific Subjects -> 3. When All Approvals are completed, Parent ticket is set to open via script -> 4. on Status change to Open of Parent ticket, -> a new Implemen

Re: [rt-users] ticket content not displaying via RT's web 'Search' but shows up with sphinx's 'search' binary

2013-02-06 Thread Subin
I've SQL query logging onto a file rt.log. While running searches I'm suffixing "grep AttachmentsIndex" since there is no much of other log data. I've noticed, for every "successful" string search(a search that returns expected matching results) from RT webUI there are 2 sets of SQL queries per

Re: [rt-users] Open Ticket On Resolve Of Dependants?

2013-02-06 Thread Christian Loos
Hi Kevin, this scrip open the parent ticket if all dependent are closed: my $deps = $self->TicketObj->DependedOnBy; while( my $link = $deps->Next ) { next unless $link->BaseURI->IsLocal; my $dep = $link->BaseObj; next if $dep->QueueObj->IsInactiveStatus($dep->Status); $dep->SetSta