It seems that this status finished is added in ActiveStatus directive,
while my task is to link between finished and resolved and i wasn't
able to convinmy superiors in this. However, now i can see that my
question is far from silly - it's just no sense at all :(
I'm sorry to post such thing
Hi
We have a situation where users are linking tickets and articles
incorrectly. They use the 'Refers to' under links. We want to restrict that
to a user or group.
Is this possible? I haven't managed to find any permission related to that
aspect of the system.
Regards,
Jason van Wyngaard
Good morning,
I have set up RT 4.10 on a system would like to move our Change
Management System Access Requests to it. I am working off of this:
http://bestpractical.com/rt/docs/4.0/customizing/approvals.html
I have set this up, but want to ask some questions as I don't want to get
too deep
Hi,
I have a 4.0.10 system installed with the latest (.13 I believe) CommandByMail
installed and active. I can test it from my Outlook and it picks up the
commands and adjust the ticket when I submit it. The problem is that when I do
the same from a Sharepoint form it does not work even if I
A bit more digging produced
https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips/
which is tbrumm's extension updated for 4.0.4.
Looking at 2bb0d45f898b, though, it's overlaying the whole Scrips.pm file
rather than cleanly overlaying the relevant methods, leading me to worry
about
Hey Kevin,
This really seems like it should be a core feature of RT. Would Best
Practical be interested in taking a patch if I were to work one up?
The master branch of RT, destined to become RT 4.2, already has
equivalent functionality. Scrips can be applied to queues much in the
same way
