[rt-users] Pagination with REST API's search results

2013-04-04 Thread Koustubha Kale
Hi Did you ever find a solution to this? I too am facing the same problem. Regards, Koustubha Kale quoted text Hi, [ I'm new to the list, so maybe this question should go to the devel one, please tell me if you want me to post my question there. ]

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Bart
Hi, We're using RT in an ITIL kinda way. Basics are: - Setup the queue's the way you like, we've done it in a manner where 1 queue represents 1 department (e.g. servicedesk, sysadmin, testers, developers, etc.) - Use a Custom Fields for setting a ticket type (incident, problem, change, etc.) -

Re: [rt-users] Link assets to customers

2013-04-04 Thread Bart
2013/4/3 Coen Boef coen.b...@nxs.nl Hi list, We have started a project to implement RT as our primary ticket management system (with which we hope to replace TOPdesk *http://www.topdesk.com*http://www.topdesk.com ). There is one issue which I cannot solve by myself and I hope the list

[rt-users] Add requestor organization to columns from search results

2013-04-04 Thread Bart
Hi, I'm curious to know if it's possible to add the requestor organization to a column. Right now you can show the column __Requestors__ which works, and shows all requestores belonging to a ticket. And another thing that's possible a.t.m. is searching on the requestor organization using this

[rt-users] Why RT?

2013-04-04 Thread Mark Goodge
As part of a report I'm putting together for our management, I'd appreciate comments from other RT users as to why you chose RT over other ticketing systems. In particular, I'm interested to know what features/benefits RT provides you as compared with other open source ticketing systems such

Re: [rt-users] Add requestor organization to columns from search results

2013-04-04 Thread Kevin Falcone
On Thu, Apr 04, 2013 at 12:21:35PM +0200, Bart wrote: I'm curious to know if it's possible to add the requestor organization to a column. Right now you can show the column __Requestors__ which works, and shows all requestores belonging to a ticket. And another thing that's

Re: [rt-users] MessageBoxRichText and Internet Explorer 10.

2013-04-04 Thread speeder305
Hello, I also have the same problem. Compatibility mode cannot be enabled. Thanks. -- View this message in context: http://requesttracker.8502.n7.nabble.com/MessageBoxRichText-and-Internet-Explorer-10-tp52814p53318.html Sent from the Request Tracker - User mailing list archive at

Re: [rt-users] MessageBoxRichText and Internet Explorer 10.

2013-04-04 Thread Alex Vandiver
On Thu, 2013-04-04 at 12:01 -0700, speeder305 wrote: I also have the same problem. Compatibility mode cannot be enabled. Please test 4.0.11rc2, released yesterday. - Alex On Wed, 2013-04-03 at 09:32 -0400, Kevin Falcone wrote: RT 4.0.11rc2 is now available for testing.

[rt-users] Include articles when creating a new ticket

2013-04-04 Thread charlyc...@yahoo.com.ar
Hi, Do you know if it is possible to include an article when creating a new ticket? I'm running RT 4.0.8. Thank you. Charly

Re: [rt-users] Include articles when creating a new ticket

2013-04-04 Thread Kevin Falcone
On Thu, Apr 04, 2013 at 12:36:47PM -0700, charlyc...@yahoo.com.ar wrote: Do you know if it is possible to include an article when creating a new ticket? I'm running RT 4.0.8. The first config option here: http://bestpractical.com/rt/docs/latest/RT_Config.html#Articles -kevin

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Thomas Sibley
On 04/04/2013 02:29 AM, Bart wrote: Asset management on it's own is something that we do in a different system. However, I've been told that RT will come with a feature called Assets with version 4.2. Which looks a little like the Articles feature a.t.m. This could mean that you could do some

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Darin Perusich
On Thu, Apr 4, 2013 at 4:11 PM, Thomas Sibley t...@bestpractical.com wrote: On 04/04/2013 02:29 AM, Bart wrote: Asset management on it's own is something that we do in a different system. However, I've been told that RT will come with a feature called Assets with version 4.2. Which looks a

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Thomas Sibley
Please keep replies on the list. On 04/04/2013 01:16 PM, Lisa Tomalty wrote: Thanks Thomas ...is there an ETA for the Assets feature? No, we generally don't announce ETAs.

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Lisa Tomalty
Thanks! Lisa Tomalty Information Systems Technology/Arts Computing Office MC 2052/PAS 2023 University of Waterloo Waterloo, Ontario, Canada (519) 888-4567 X35873 ltoma...@uwaterloo.ca -Original Message-

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Thomas Sibley
On 04/04/2013 01:32 PM, Darin Perusich wrote: Will this assets extension be a replacement for AssetTracker extension? I can't comment on that; I haven't actually ever looked at AssetTracker. There are almost certainly significant differences. Currently there is no tool to import AssetTracker

[rt-users] rt-mailgate Unknown encoding 'charset=utf-8'

2013-04-04 Thread charlyc...@yahoo.com.ar
Hi, I've been running rt-mailgate to download my emails and today I started getting this error message on the fetchmail log. RT server error. The RT server which handled your email did not behave as expected. It said: Unknown encoding 'charset=utf-8' at /data/rt4/sbin/../lib/RT/I18N.pm line