Hi
Did you ever find a solution to this? I too am facing the same problem.
Regards,
Koustubha Kale
quoted text
Hi,
[ I'm new to the list, so maybe this question should go to the devel one,
please tell me if you want me to post my question there. ]
Hi,
We're using RT in an ITIL kinda way.
Basics are:
- Setup the queue's the way you like, we've done it in a manner where 1
queue represents 1 department (e.g. servicedesk, sysadmin, testers,
developers, etc.)
- Use a Custom Fields for setting a ticket type (incident, problem, change,
etc.)
-
2013/4/3 Coen Boef coen.b...@nxs.nl
Hi list,
We have started a project to implement RT as our primary ticket management
system (with which we hope to replace TOPdesk
*http://www.topdesk.com*http://www.topdesk.com
).
There is one issue which I cannot solve by myself and I hope the list
Hi,
I'm curious to know if it's possible to add the requestor organization to a
column.
Right now you can show the column __Requestors__ which works, and shows all
requestores belonging to a ticket.
And another thing that's possible a.t.m. is searching on the requestor
organization using this
As part of a report I'm putting together for our management, I'd
appreciate comments from other RT users as to why you chose RT over
other ticketing systems. In particular, I'm interested to know what
features/benefits RT provides you as compared with other open source
ticketing systems such
On Thu, Apr 04, 2013 at 12:21:35PM +0200, Bart wrote:
I'm curious to know if it's possible to add the requestor organization to
a column.
Right now you can show the column __Requestors__ which works, and shows
all requestores
belonging to a ticket.
And another thing that's
Hello,
I also have the same problem. Compatibility mode cannot be enabled.
Thanks.
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On Thu, 2013-04-04 at 12:01 -0700, speeder305 wrote:
I also have the same problem. Compatibility mode cannot be enabled.
Please test 4.0.11rc2, released yesterday.
- Alex
On Wed, 2013-04-03 at 09:32 -0400, Kevin Falcone wrote:
RT 4.0.11rc2 is now available for testing.
Hi,
Do you know if it is possible to include an article when creating a new ticket?
I'm running RT 4.0.8.
Thank you.
Charly
On Thu, Apr 04, 2013 at 12:36:47PM -0700, charlyc...@yahoo.com.ar wrote:
Do you know if it is possible to include an article when creating a new
ticket? I'm running RT 4.0.8.
The first config option here:
http://bestpractical.com/rt/docs/latest/RT_Config.html#Articles
-kevin
On 04/04/2013 02:29 AM, Bart wrote:
Asset management on it's own is something that we do in a different
system. However, I've been told that RT will come with a feature called
Assets with version 4.2. Which looks a little like the Articles
feature a.t.m. This could mean that you could do some
On Thu, Apr 4, 2013 at 4:11 PM, Thomas Sibley t...@bestpractical.com wrote:
On 04/04/2013 02:29 AM, Bart wrote:
Asset management on it's own is something that we do in a different
system. However, I've been told that RT will come with a feature called
Assets with version 4.2. Which looks a
Please keep replies on the list.
On 04/04/2013 01:16 PM, Lisa Tomalty wrote:
Thanks Thomas ...is there an ETA for the Assets feature?
No, we generally don't announce ETAs.
Thanks!
Lisa Tomalty
Information Systems Technology/Arts Computing Office
MC 2052/PAS 2023
University of Waterloo
Waterloo, Ontario, Canada
(519) 888-4567 X35873
ltoma...@uwaterloo.ca
-Original Message-
On 04/04/2013 01:32 PM, Darin Perusich wrote:
Will this assets extension be a replacement for AssetTracker extension?
I can't comment on that; I haven't actually ever looked at AssetTracker.
There are almost certainly significant differences. Currently there is
no tool to import AssetTracker
Hi,
I've been running rt-mailgate to download my emails and today I started getting
this error message on the fetchmail log.
RT server error.
The RT server which handled your email did not behave as expected. It
said:
Unknown encoding 'charset=utf-8' at /data/rt4/sbin/../lib/RT/I18N.pm line
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