Re: [rt-users] Differentiating while sending notifictions
Dnia 2013-07-31, śro o godzinie 12:10 -0400, Kevin Falcone pisze: On Wed, Jul 31, 2013 at 02:03:57PM +0200, Robert Wysocki wrote: I'm looking for a way to differentiate between external (mainly customers) and internal users (emplyees) while sending notifications. From what I figured out this cannot be done within the template itself. Should I write custom code and plug it in with some callback or is there any other way? Often people do this by having AdminCcs be internal and Requestors/Ccs be external. This way they naturally use two separate Templates. This would be a nice solutions except not everybody likes to receive tons of comments as AdminCc. If you tell us more specifically what you're trying to accomplish, someone might be able to suggest a solution. Our RT web interface is used mainly locally. We have links included in templates, but external users usually don't have credentials to log in into web interface, so links just confuse them. We'd like to split templates so that only those with access get links and others don't. Regards, -- Robert Wysocki administrator systemów linuksowych administrator baz danych Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa
[rt-users] how to search for tickets resolved 'yesterday' ?
I want to show a list of tickets resolved yesterday only, so that I can create a dashboard that will email daily AM a list of tickets that were finished the day before...? Thanks!
[rt-users] dashboard reminders in RT4?
I have set up a couple dashboards, which look good and also set a m-f 8am reminder with an email address in each.The email did not go out this morning, so I am trying to figure out why. Generally, emails go out for tickets and the system checks mail and pulls it in regularly, so I am assuming there is some kind of rt-crontool going on (or similar). I did not specifically set that up, but it's working. SO, there must be something additional that I have to do to actually have my dashboard reminders go out every day, what should I look at? Thanks!
Re: [rt-users] Postfix sendmail returning status code 75
My guess is that you're running RT 4 under mod_perl with the wrong SetHandler value. Read http://bestpractical.com/docs/rt/latest/web_deployment.html#mod_perl-2.xx and compare your config. No, mine seems to check out. Here it is: AddDefaultCharset UTF-8 PerlSetEnv RT_SITE_CONFIG /etc/request-tracker/RT_SiteConfig.pm # You might need to alter references to /rt in this file (there are # three) to match whatever base URL you are using for your RT site Alias / /usr/share/request-tracker/html Location / SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /usr/sbin/rt-server # Options None # Order allow,deny # Allow from all /Location # Limit mail gateway access to localhost by default Location /REST/1.0/NoAuth Order Allow,Deny Allow from 127.0.0.1 /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/usr/sbin/rt-server); /Perl Today I have been keeping a close watch on the server's memory. So far I haven't seen any less than 80% free, and no error so far, either. Nathan
[rt-users] Functions
Hi! I am running RT 4.0.16 on Centos 6.4. How can I know methods and functions of variables ? For example, $Ticket-Status which gets the status of the ticket. How can I find out other functions like status? I checked wiki but its really limited. I would imagine I'd need to manually debug to find it all out but I was hoping there would be something available ready-made since I am not proficient in perl.
[rt-users] ExternalAuth problems
I am setting up a new Request Tracker 4.0.16 installation on CentOS 6.4. I am
able to log into RT using the RT root password but I receive the following
error when trying to login using my AD account
[Thu Aug 1 14:37:33 2013] [error]: FAILED LOGIN for $UserName from $IP_Address
(/usr/local/rt/sbin/../lib/RT/Interface/Web.pm:753)
Below is the relavent part of my RT_SiteConfig
Set($WebPort, 443);
Set($WebPath, /rt);
Set($WebDomain, '$hostname.$PublicDomain');
Set($rtname, '$hostname');
Set($ExternalSettings, {
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = {
'type' = 'ldap',
'server'= '$DC.$InternalNetwork',
'user' = '$AD_User@$InternalNetwork ',
'pass' = '$Password',
'base' = 'dc=$InternalNetwork',
'filter'= '(objectClass=*)',
'attr_map' = {
'Name' = 'displayName',
'EmailAddress' = 'mail',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
},
},
});
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::Extension::CommandByMail RT::Authen::ExternalAuth)));
1;
Re: [rt-users] ExternalAuth problems
Try removing the extra '(' you have in front of qw in your set@plugin
declaration.
Jeff
From my Android phone on T-Mobile. The first nationwide 4G network.
Original message
From: Brian Haupt brian.s.ha...@ama-inc.com
Date: 08/01/2013 7:48 AM (GMT-08:00)
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ExternalAuth problems
I am setting up a new Request Tracker 4.0.16 installation on CentOS 6.4. I am
able to log into RT using the RT root password but I receive the following
error when trying to login using my AD account
[Thu Aug 1 14:37:33 2013] [error]: FAILED LOGIN for $UserName from $IP_Address
(/usr/local/rt/sbin/../lib/RT/Interface/Web.pm:753)
Below is the relavent part of my RT_SiteConfig
Set($WebPort, 443);
Set($WebPath, /rt);
Set($WebDomain, '$hostname.$PublicDomain');
Set($rtname, '$hostname');
Set($ExternalSettings, {
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = {
'type' = 'ldap',
'server'= '$DC.$InternalNetwork',
'user' = '$AD_User@$InternalNetwork ',
'pass' = '$Password',
'base' = 'dc=$InternalNetwork',
'filter'= '(objectClass=*)',
'attr_map' = {
'Name' = 'displayName',
'EmailAddress' = 'mail',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
},
},
});
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::Extension::CommandByMail RT::Authen::ExternalAuth)));
1;
[rt-users] Developer Mode
I am using RT 4.0.13 On OpenSuse I am going to make a lot of changes to RT and was attempting to switch to Developer mode by adding Set($DevelMode, '1'); To the SiteConfig file when I do this I get the following error Aug 01 10:52:04 linux-jrlt.site start_apache2[2937]: [Thu Aug 01 10:52:04 2013] [warn] module actions_module is already loaded, skipping Aug 01 10:52:04 linux-jrlt.site start_apache2[2937]: Syntax error on line 32 of /etc/apache2/conf.d/apache2-modperl2.conf: Aug 01 10:52:04 linux-jrlt.site start_apache2[2937]: Can't locate Module/Refresh.pm in @INC (@INC contains: /usr/share/request-tracker...e 97.\n Aug 01 10:52:04 linux-jrlt.site systemd[1]: Failed to start apache. Aug 01 10:52:04 linux-jrlt.site systemd[1]: Unit apache2.service entered failed state I can find the file in the following locations [cid:image001.png@01CE8EA6.C541C420] Does anyone know what I need to do the fix this issue? Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care inline: image001.png
Re: [rt-users] ExternalAuth problems
I have tried removing the extra '(' as recommended but with no success. I have
also tried using changing
'user' = $AD_User@$InternalNetwork ', to
'user' =
'cn=$Username,cn=Users,dc=internal,dc=$DomainName,dc=com',
I also tried adding
Set($LdapServer, 'ldaps://myDomainController.xxx.com');
Set($LdapTLS, 1);
Set($LdapSSLVersion, 3);
But none of these have yielded any better results.
-Original Message-
From: Jeff Solberg [mailto:jsolb...@intrepidls.com]
Sent: Thursday, August 01, 2013 11:23 AM
To: Brian Haupt; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] ExternalAuth problems
Try removing the extra '(' you have in front of qw in your set@plugin
declaration.
Jeff
From my Android phone on T-Mobile. The first nationwide 4G network.
Original message
From: Brian Haupt brian.s.ha...@ama-inc.com
Date: 08/01/2013 7:48 AM (GMT-08:00)
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ExternalAuth problems
I am setting up a new Request Tracker 4.0.16 installation on CentOS 6.4. I am
able to log into RT using the RT root password but I receive the following
error when trying to login using my AD account
[Thu Aug 1 14:37:33 2013] [error]: FAILED LOGIN for $UserName from $IP_Address
(/usr/local/rt/sbin/../lib/RT/Interface/Web.pm:753)
Below is the relavent part of my RT_SiteConfig
Set($WebPort, 443);
Set($WebPath, /rt);
Set($WebDomain, '$hostname.$PublicDomain'); Set($rtname, '$hostname');
Set($ExternalSettings, {
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = {
'type' = 'ldap',
'server'= '$DC.$InternalNetwork',
'user' = '$AD_User@$InternalNetwork',
'pass' = '$Password',
'base' = 'dc=$InternalNetwork',
'filter'= '(objectClass=*)',
'attr_map' = {
'Name' = 'displayName',
'EmailAddress' = 'mail',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
},
},
});
# You must install Plugins on your own, this is only an example # of the
correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::Extension::CommandByMail RT::Authen::ExternalAuth)));
1;
Re: [rt-users] New installation of 4.0.13 - performance problem viewing tickets.
On Mon, Jul 29, 2013 at 11:32:09PM +0800, Richard Colley wrote: On 29 July 2013 23:29, Kevin Falcone [1]falc...@bestpractical.com wrote: On Mon, Jul 29, 2013 at 04:46:25PM +0800, Richard Colley wrote: I am having a strange performance problem viewing tickets in a recent installation of RT v4.0.13 on RHEL6.4. � DB is Postgres 9.2. Which version of DBD::Pg are you using? DBD::Pg is version 2.19.3. That's new enough to no longer generate incorrect SQL, but RT doesn't use the DBIx::SearchBuilder functions that call column_info except during upgrades. As a result, I'm unsure what in RT would be triggering the queries you're seeing. You might turn on RT or Postgres' query logging and see if you can figure out what happens before those queries. Also - be suspicious of any customizations. -kevin pgpse2lhH96Io.pgp Description: PGP signature
Re: [rt-users] ExternalAuth problems
Brian
If you use AdsiEdit and look at the user object you are trying to use it will
display the Distinguished Name needed to access the object.
Like
NameClass Distinguished Name
CN=RQ Tracker UserCN=RQ
Tracker,OU=Users_Special,OU=Copesan,DC=Copesan,DC=Local
In the above case User would be
'user' = 'CN=RQ
Tracker,OU=Users_Special,OU=Copesan,DC=Copesan,DC=Local',
'server'= This would be any readable Domain Controler
Hope this helps.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Haupt
Sent: Thursday, August 01, 2013 11:06 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] ExternalAuth problems
I have tried removing the extra '(' as recommended but with no success. I have
also tried using changing
'user' = $AD_User@$InternalNetwork ', to
'user' =
'cn=$Username,cn=Users,dc=internal,dc=$DomainName,dc=com',
I also tried adding
Set($LdapServer, 'ldaps://myDomainController.xxx.com');
Set($LdapTLS, 1);
Set($LdapSSLVersion, 3);
But none of these have yielded any better results.
-Original Message-
From: Jeff Solberg [mailto:jsolb...@intrepidls.com]
Sent: Thursday, August 01, 2013 11:23 AM
To: Brian Haupt; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] ExternalAuth problems
Try removing the extra '(' you have in front of qw in your set@plugin
declaration.
Jeff
From my Android phone on T-Mobile. The first nationwide 4G network.
Original message
From: Brian Haupt brian.s.ha...@ama-inc.com
Date: 08/01/2013 7:48 AM (GMT-08:00)
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ExternalAuth problems
I am setting up a new Request Tracker 4.0.16 installation on CentOS 6.4. I am
able to log into RT using the RT root password but I receive the following
error when trying to login using my AD account
[Thu Aug 1 14:37:33 2013] [error]: FAILED LOGIN for $UserName from $IP_Address
(/usr/local/rt/sbin/../lib/RT/Interface/Web.pm:753)
Below is the relavent part of my RT_SiteConfig
Set($WebPort, 443);
Set($WebPath, /rt);
Set($WebDomain, '$hostname.$PublicDomain'); Set($rtname, '$hostname');
Set($ExternalSettings, {
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = {
'type' = 'ldap',
'server'= '$DC.$InternalNetwork',
'user' = '$AD_User@$InternalNetwork',
'pass' = '$Password',
'base' = 'dc=$InternalNetwork',
'filter'= '(objectClass=*)',
'attr_map' = {
'Name' = 'displayName',
'EmailAddress' = 'mail',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
},
},
});
# You must install Plugins on your own, this is only an example # of the
correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::Extension::CommandByMail RT::Authen::ExternalAuth)));
1;
Re: [rt-users] dashboard reminders in RT4?
On Thu, Aug 01, 2013 at 08:26:38AM -0400, SSzretter wrote: I have set up a couple dashboards, which look good and also set a m-f 8am reminder with an email address in each.The email did not go out this morning, so I am trying to figure out why. Generally, emails go out for tickets and the system checks mail and pulls it in regularly, so I am assuming there is some kind of rt-crontool going on (or similar). I did not specifically set that up, but it's working. SO, there must be something additional that I have to do to actually have my dashboard reminders go out every day, what should I look at? You probably skipped step #9 in the install: http://bestpractical.com/docs/rt/latest/README.html -kevin pgpNU9N_4x5E9.pgp Description: PGP signature
Re: [rt-users] ExternalAuth problems
When you removed the extra '(' did you also remove the extra ')' from the end
of the declaration? Your plug in line should look like this
Set(@Plugins, qw(RT::Extension::CommandByMail RT::Authen::ExternalAuth));
Restart Apache..
If this doesn’t work go into RT as root then go into the system configuration
Tools-- Configuration -- tools-- System Configuration
And see if the plugs are being set. Hope this helps.
Jeff
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Haupt
Sent: Thursday, August 01, 2013 9:06 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] ExternalAuth problems
I have tried removing the extra '(' as recommended but with no success. I have
also tried using changing
'user' = $AD_User@$InternalNetwork ', to
'user' =
'cn=$Username,cn=Users,dc=internal,dc=$DomainName,dc=com',
I also tried adding
Set($LdapServer, 'ldaps://myDomainController.xxx.com');
Set($LdapTLS, 1);
Set($LdapSSLVersion, 3);
But none of these have yielded any better results.
-Original Message-
From: Jeff Solberg [mailto:jsolb...@intrepidls.com]
Sent: Thursday, August 01, 2013 11:23 AM
To: Brian Haupt; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] ExternalAuth problems
Try removing the extra '(' you have in front of qw in your set@plugin
declaration.
Jeff
From my Android phone on T-Mobile. The first nationwide 4G network.
Original message
From: Brian Haupt brian.s.ha...@ama-inc.com
Date: 08/01/2013 7:48 AM (GMT-08:00)
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ExternalAuth problems
I am setting up a new Request Tracker 4.0.16 installation on CentOS 6.4. I am
able to log into RT using the RT root password but I receive the following
error when trying to login using my AD account
[Thu Aug 1 14:37:33 2013] [error]: FAILED LOGIN for $UserName from $IP_Address
(/usr/local/rt/sbin/../lib/RT/Interface/Web.pm:753)
Below is the relavent part of my RT_SiteConfig
Set($WebPort, 443);
Set($WebPath, /rt);
Set($WebDomain, '$hostname.$PublicDomain'); Set($rtname, '$hostname');
Set($ExternalSettings, {
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = {
'type' = 'ldap',
'server'= '$DC.$InternalNetwork',
'user' = '$AD_User@$InternalNetwork',
'pass' = '$Password',
'base' = 'dc=$InternalNetwork',
'filter'= '(objectClass=*)',
'attr_map' = {
'Name' = 'displayName',
'EmailAddress' = 'mail',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
},
},
});
# You must install Plugins on your own, this is only an example # of the
correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::Extension::CommandByMail RT::Authen::ExternalAuth)));
1;
Re: [rt-users] Functions
On Thu, Aug 01, 2013 at 04:59:19PM +0300, Alexander Kucheryuk wrote: How can I know methods and functions of variables ? For example, $Ticket-Status which gets the status of the ticket. How can I find out other functions like status? I checked wiki but its really limited. I would imagine I'd need to manually debug to find it all out but I was hoping there would be something available ready-made since I am not proficient in perl. Start with http://docs.bestpractical.com -kevin pgp5b20xVHVRo.pgp Description: PGP signature
Re: [rt-users] Developer Mode
On Thu, Aug 01, 2013 at 04:03:37PM +, Bryon Baker wrote: I am going to make a lot of changes to RT and was attempting to switch to Developer mode by adding Set($DevelMode, '1'); To the SiteConfig file when I do this I get the following error Aug 01 10:52:04 linux-jrlt.site start_apache2[2937]: Can't locate Module/Refresh.pm in @INC (@INC contains: /usr/share/request-tracker...e 97.\n Does anyone know what I need to do the fix this issue? Install Module::Refresh. You may need a few other modules to run in Devel::Mode. You can run /opt/rt4/sbin/rt-test-dependencies --with-dev which will give you too large a list of modules that are needed for development of RT (they include the modules to run the test suite also). -kevin pgpD_eyTUVOfq.pgp Description: PGP signature
Re: [rt-users] Inventory Type Add-On
Interesting point. I may give that a try. Thanks Ken! -Matt On Tue, Jul 30, 2013 at 4:51 PM, k...@rice.edu k...@rice.edu wrote: On Tue, Jul 30, 2013 at 03:54:21PM -0400, Matt Brennan wrote: I had considered using AT to track the devices themselves that are being repaired. I had thought about whether there was a way to use AT to do this, but I don't see any way to create a finite supply of parts and to subtract from that inventory when used (unless I created an asset for every part in inventory which, when you get into things like screws, would be a bit ridiculous). I was thinking that the asset would track the part id and then there would be a custom field with the part count that would be decremented as used. That is was an inventory system does after all. Ken
[rt-users] Trying to add to Lifecycles.
Trying to add the assigned and evaluation lifecycles.
I am adding the following to SiteConfig and when I do I get the following error
[Thu Aug 1 17:25:22 2013] [debug]: Autohandler called ExternalAuth. Response:
(0, ExternalAuthPriority not defined, please check your configuration file.)
(/usr/share/request-tracker/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:16)
And external:auth no longer works
I have added the section after the External setting section and before the
external setting with no difference
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'assigned', 'evaluation' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
on_merge = 'resolved',
approved = 'open',
denied= 'rejected',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - *'= 'ModifyTicket',
},
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
'new - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'new - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'new - deleted' = {
label = 'Delete', # loc
},
'open - stalled' = {
label = 'Stall', # loc
update = 'Comment',
},
'open - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'open - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'stalled - open' = {
label = 'Open It', # loc
},
'resolved - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'rejected - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'deleted - open' = {
label = 'Undelete', # loc
},
],
},
);
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care
Re: [rt-users] Trying to add to Lifecycles.
Update
I even took the example from
http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html
And I get the same response.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Thursday, August 01, 2013 12:35 PM
To: RT Users (rt-users@lists.bestpractical.com)
Cc: Kenneth Crocker (crocker.cons...@gmail.com)
Subject: [rt-users] Trying to add to Lifecycles.
Trying to add the assigned and evaluation lifecycles.
I am adding the following to SiteConfig and when I do I get the following error
[Thu Aug 1 17:25:22 2013] [debug]: Autohandler called ExternalAuth. Response:
(0, ExternalAuthPriority not defined, please check your configuration file.)
(/usr/share/request-tracker/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:16)
And external:auth no longer works
I have added the section after the External setting section and before the
external setting with no difference
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'assigned', 'evaluation' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
on_merge = 'resolved',
approved = 'open',
denied= 'rejected',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - *'= 'ModifyTicket',
},
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
'new - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'new - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'new - deleted' = {
label = 'Delete', # loc
},
'open - stalled' = {
label = 'Stall', # loc
update = 'Comment',
},
'open - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'open - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'stalled - open' = {
label = 'Open It', # loc
},
'resolved - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'rejected - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'deleted - open' = {
label = 'Undelete', # loc
},
],
},
);
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care
Re: [rt-users] Help with GNATT RT Extension: Doesn't show up!
However, there seems to be no option on the RT GUI to run the GNATT extension. Just to be sure: did you clean the Mason cache and your browser's cache, too?
Re: [rt-users] Trying to add to Lifecycles.
I think I figured it out added this to SiteConfig and it looks like it works.
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'assigned' , 'evaluation', 'stalled' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
approved = 'open',
denied= 'rejected',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
},
);
Assigned and evaluation are showing up in the quick search and ExternalAuth
still works.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Thursday, August 01, 2013 12:56 PM
To: RT Users (rt-users@lists.bestpractical.com)
Cc: Kenneth Crocker (crocker.cons...@gmail.com)
Subject: Re: [rt-users] Trying to add to Lifecycles.
Update
I even took the example from
http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html
And I get the same response.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care
From:
rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Thursday, August 01, 2013 12:35 PM
To: RT Users
(rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com)
Cc: Kenneth Crocker
(crocker.cons...@gmail.commailto:crocker.cons...@gmail.com)
Subject: [rt-users] Trying to add to Lifecycles.
Trying to add the assigned and evaluation lifecycles.
I am adding the following to SiteConfig and when I do I get the following error
[Thu Aug 1 17:25:22 2013] [debug]: Autohandler called ExternalAuth. Response:
(0, ExternalAuthPriority not defined, please check your configuration file.)
(/usr/share/request-tracker/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:16)
And external:auth no longer works
I have added the section after the External setting section and before the
external setting with no difference
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'assigned', 'evaluation' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
defaults = {
on_create = 'new',
on_merge = 'resolved',
on_merge = 'resolved',
approved = 'open',
denied= 'rejected',
reminder_on_open = 'open',
reminder_on_resolve = 'resolved',
},
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open stalled resolved rejected deleted)],
open = [qw(new stalled resolved rejected deleted)],
stalled = [qw(new open rejected resolved deleted)],
resolved = [qw(new open stalled rejected deleted)],
rejected = [qw(new open stalled resolved deleted)],
deleted = [qw(new open stalled rejected resolved)],
},
rights = {
'* - deleted' = 'DeleteTicket',
'* - *'= 'ModifyTicket',
},
actions = [
'new - open' = {
label = 'Open It', # loc
update = 'Respond',
},
'new - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'new - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'new - deleted' = {
label = 'Delete', # loc
},
'open - stalled' = {
label = 'Stall', # loc
update = 'Comment',
},
'open - resolved' = {
label = 'Resolve', # loc
update = 'Comment',
},
'open - rejected' = {
label = 'Reject', # loc
update = 'Respond',
},
'stalled - open' = {
label = 'Open It', # loc
},
'resolved - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'rejected - open' = {
label = 'Re-open', # loc
update = 'Comment',
},
'deleted - open' = {
label = 'Undelete', #
[rt-users] Login page style
What is the best place to change the Login title to look like this
http://picpaste.com/oldrt-0P81Y9uY.png ?
I am on 4.0.16. On RT 3.8.2 I modified it
in /opt/rt3/local/html/Elements/Login login-box
div id=login-box
| /Widgets/TitleBox, title = loc('LOGIN with your AD Credentials'),
titleright = $RT::VERSION, hideable = 0
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
[rt-users] Date/Time Output Format
Hi, How does one add an additional option to the drop-down for Date format under the Locale fieldset on individual user's Settings pages? I'd like to add mm/dd/ hh:ii A as an option - my users don't need/want seconds to be displayed there, but would like am/pm to show. I looked at $DateTimeFormat but I don't see how that would enable me to let users still have the option of other formats. All I want to do is add a new option, not take away the old ones. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A
