Update I even took the example from
http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html And I get the same response. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: [email protected] [mailto:[email protected]] On Behalf Of Bryon Baker Sent: Thursday, August 01, 2013 12:35 PM To: RT Users ([email protected]) Cc: Kenneth Crocker ([email protected]) Subject: [rt-users] Trying to add to Lifecycles. Trying to add the assigned and evaluation lifecycles. I am adding the following to SiteConfig and when I do I get the following error [Thu Aug 1 17:25:22 2013] [debug]: Autohandler called ExternalAuth. Response: (0, ExternalAuthPriority not defined, please check your configuration file.) (/usr/share/request-tracker/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:16) And external:auth no longer works I have added the section after the External setting section and before the external setting with no difference Set(%Lifecycles, default => { initial => [ 'new' ], active => [ 'open', 'stalled', 'assigned', 'evaluation' ], inactive => [ 'resolved', 'rejected', 'deleted' ], defaults => { on_create => 'new', on_merge => 'resolved', on_merge => 'resolved', approved => 'open', denied => 'rejected', reminder_on_open => 'open', reminder_on_resolve => 'resolved', }, transitions => { '' => [qw(new open resolved)], # from => [ to list ], new => [qw(open stalled resolved rejected deleted)], open => [qw(new stalled resolved rejected deleted)], stalled => [qw(new open rejected resolved deleted)], resolved => [qw(new open stalled rejected deleted)], rejected => [qw(new open stalled resolved deleted)], deleted => [qw(new open stalled rejected resolved)], }, rights => { '* -> deleted' => 'DeleteTicket', '* -> *' => 'ModifyTicket', }, actions => [ 'new -> open' => { label => 'Open It', # loc update => 'Respond', }, 'new -> resolved' => { label => 'Resolve', # loc update => 'Comment', }, 'new -> rejected' => { label => 'Reject', # loc update => 'Respond', }, 'new -> deleted' => { label => 'Delete', # loc }, 'open -> stalled' => { label => 'Stall', # loc update => 'Comment', }, 'open -> resolved' => { label => 'Resolve', # loc update => 'Comment', }, 'open -> rejected' => { label => 'Reject', # loc update => 'Respond', }, 'stalled -> open' => { label => 'Open It', # loc }, 'resolved -> open' => { label => 'Re-open', # loc update => 'Comment', }, 'rejected -> open' => { label => 'Re-open', # loc update => 'Comment', }, 'deleted -> open' => { label => 'Undelete', # loc }, ], }, ); Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care"
