[rt-users] mod_fcgid: read data timeout leads to SIGKILL

New instance of RT 4.2.2 on CentOS 6.5 with Apache 2.2.15-29 and FCGI 2.3.9-1. Everything runs fine for the most part, however, intermittently the following log entries show up and I get an internal server error. [Fri Jan 31 22:48:36 2014] [warn] [client 192.168.236.64] mod_fcgid: read data timeo

Re: [rt-users] RT 4.2 change scrip stage

On Fri, Jan 31, 2014 at 04:50:15PM +0100, Christian Loos wrote: > How can I delete a scrip? > The Method is there but I can't find anywhere a delete button for > scrips, even by checking the HTML source code. I have a vague recollection that the argument was made that deleting scrips was 'dangerou

Re: [rt-users] taking 55 plus seconds to return from responding to tickets

On Fri, Jan 31, 2014 at 04:27:47PM -0500, Lois Bennett wrote: Reordering - >By using the command line to create a ticket I have tracked it down to a > single call using the >Devel::NYTProfmodule. > >perl -d:NYTProf rt create -t ticket set subject="Testing" queue=19 > owner=salbb A

[rt-users] taking 55 plus seconds to return from responding to tickets

I am really stuck on this. I suspect as always it will be something quite simple but I can find the solution. In December I upgraded from 2.8.9 to 4.2.2 on a new VMware Centos 6 server. It has been running fine. Monday a colleague shutdown and cloned the RT server in order to give it a new nam

Re: [rt-users] Numeric custom field values

Sorry I forgot to add - I'm not sure if the versions will make any difference in regards to this question, but I'm running RT 4.2.2 on Ubuntu 13.10 with MySQL 5.5.34 and Sphinx 2.1.3 Thanks, Brent From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.co

Re: [rt-users] RT-IR Clean install - non-existent subroutine RT::Queue::HasRight

Thanks, rolled back to 4.0.19 and all works!! -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-IR-Clean-install-non-existent-subroutine-RT-Queue-HasRight-tp56468p56472.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] Numeric custom field values

Hi. I have some custom fields to track numeric priority independent of the built-in priority field. This is an example of a search string I use: Queue = 'helpdesk' AND 'CF.{Helpdesk Priority}' > 15 But this returns tickets where CF.{Helpdesk Priority} is set to 2 That leads me to believe that

Re: [rt-users] 'negative' Business Hours in international environments

On 2014-01-29 16:33, Vitalik Yahoo wrote: >> I am using: Business-Hours-0.10_01 and RT-Extension-SLA-0.07. >> I have a follow-up question to this thread: http://www.gossamer-threads.com/lists/rt/users/106929 [1] >> I would like to implement this syntax but in our 24/7 operation Monday actual

Re: [rt-users] RT-IR Clean install - non-existent subroutine RT::Queue::HasRight

On Fri, Jan 31, 2014 at 10:45:55AM -0800, dajackman wrote: > Hello all. I am installing RT and RT-IR on a clean RHEL 6.5 machine. > Installed RT without any problems. Logged in to the web interface using the > default username password, no problems. Installed RT-IR 3.0.0. When I > restart apac

[rt-users] RT-IR Clean install - non-existent subroutine RT::Queue::HasRight

Hello all. I am installing RT and RT-IR on a clean RHEL 6.5 machine. Installed RT without any problems. Logged in to the web interface using the default username password, no problems. Installed RT-IR 3.0.0. When I restart apache and hit the site I get the following error: [30936] [Fri Jan 31

Re: [rt-users] How get Current user in scrip

On Fri, Jan 31, 2014 at 11:23:28AM +0400, Arkady Glazov wrote: >How i can get user id or name that login to web RT? In scrip > $self->CurrentUser show only >'RT_System' always (on any login). $self->TransactionObj->CreatorObj is the RT::User object of the person who made the change (trans

Re: [rt-users] RT 4.2 change scrip stage

Another one: How can I delete a scrip? The Method is there but I can't find anywhere a delete button for scrips, even by checking the HTML source code. Chris

[rt-users] Creating Custom Dashboard - 'New Articles'

Hi im looking to create a new dashboard for users that will display all the new articles that have been created/updated in the last month or so. i have created dashboards for tickets before but never Articles so im struggling with the search terms required as the simple search seams geared towar