I have been searching the Wiki for a script that would resolve a ticket
when it is created. I use RT to track reports, installs and other automated
happenings on my servers. These generate a reply to me as I am the AdminCc
on those queues. I don't mind the replies. What i want is to have that
Try the below scrip applied directly to whatever queues you want Tickets
immediately resolved on. As for notifications that depends on how you have
those scrips setup. If the reply scrip is global you should change that to
apply only to queues you want replies sent out for.
Condition: On
j.
Thanks. I will use that suggestion on reply. I am technically the only user
of my RT instance and the only replies really go to my users who send in
tickets via a form.
But I will try this out. I am a sub novice when it comes to perl code.
On Wed, Mar 12, 2014 at 12:24 PM, j.hubbard
On Tue, 2014-03-11 at 08:51 -0700, Tim Gustafson wrote:
And one last follow-up about this: here are my import statistics. The
importer used up to about 800MB of RAM, so better than the serializer,
but still pretty high.
Both of those (6G for serializing, and 800M for importing) are
definitely
On Tue, 2014-03-11 at 09:44 +0100, Emmanuel Lacour wrote:
I am using Debian 7.3, with request tracker 4.2.3 built from source.
I am also using the external auth extension, so i can use our Active
Directory database for authentication.
Does it work if you temporarily disable
On Thu, 2014-03-06 at 17:21 +0100, akos.to...@docca.hu wrote:
This is some kind of request for comment. Please, feel free to give us
advice, support, ideas. If you have similar effort, if you know any
solution that makes this problems causeless, let us know please!
Best Practical is always
Hello all
Is there anybody out this has implemented Extending/External custom fields to
connect to an external database and create a dynamic list?
If so are you willing to share your example and or code?
I have been trying to use the RT 4 Doc and example but just can't get it to
work.
Thanks
