Re: [rt-users] Predefined search for tickets referring to article | Group rights
Kevin Falcone-2 wrote I suspect the problem is in normalization of a:4 into fsck.com-article://example.com/article/1 and you may just want to hardcode the longer link for your permissionless users. -kevin You are absolutely correct. Full link solves it! Thanks for your excellent help :) -- View this message in context: http://requesttracker.8502.n7.nabble.com/Predefined-search-for-tickets-referring-to-article-Group-rights-tp57032p57092.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Notify ticket owner when updated by email
I wrote: When a user replies to RT's email about a ticket, the ticket is updated. But on my installation (RT 4.2), the owner is not notified. How can the owner become quickly aware of such an update? Am I missing a configuration variable or do I need to add or modify a scrip? Jok Thuau answered: There should already be a 'notify owner on correspondence' scrip. Well, I don't see one. When I go to the scrips page, here's the list it shows, reformatted to fit in this message. (Note that the first ten have no description.) 1 On Correspond Open Tickets Blank Enabled 2 On Owner Change Notify Owner Transaction Enabled 3 On Create Autoreply To Requestors Autoreply Enabled 4 On Create Notify AdminCcs Transaction Enabled 5 On Correspond Notify AdminCcs Admin Correspondence Enabled 6 On Correspond Notify Requestors and Ccs Correspondence Enabled 7 On Correspond Notify Other Recipients Correspondence Enabled 8 On Comment Notify AdminCcs as Comment Admin Comment Enabled 9 On Comment Notify Other Recipients as Comment Correspondence Enabled 10 On Resolve Notify Requestors Resolved Enabled 12 If an approval is rejected, reject the original and delete pending approvals On Status Change User Defined Approval Rejected Enabled 15 On transaction and SetStarted Open Ticket On Transaction On SetStarted Open Ticket Blank Enabled 14 When a ticket has been approved by all approvers, add correspondence to the original ticket On Resolve User Defined All Approvals Passed Enabled 13 When a ticket has been approved by any approver, add correspondence to the original ticket On Resolve User Defined Approval Passed Enabled 11 When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval User Defined Notify Owner New Pending Approval Enabled So something may be been lost during an upgrade or for some other reason. But as these are not files but data base entries, I'm not clear on how to recover one. -- Dave Close -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Notify ticket owner when updated by email
Dave wrote, regarding the scrip in RT:
Well, I don't see one. When I go to the scrips page, here's the list it
shows, reformatted to fit in this message. (Note that the first ten have no
description.)
I went back to look closer at mine after your reply. Turns out I was most
likely wrong. Mine has an ID of 24, which suggest that it was created post
install...
So something may be been lost during an upgrade or for some other reason. But
as these are not files but data base entries, I'm not clear on how to recover
one.
You should be able to just create one:
Description: On Correspondence Notify Owner
Condition: On correspondence
Action: Notify Owner
Template: Global template: Correspondence
Stage: TransactionCreate
(I'm not sure if the last one should be create or batch -- I'm hoping someone
on the list can confirm this is right)
The only tweak I have made is to add this to the global correspondence template:
URL: {$RT::WebBaseURL}/Ticket/Display.html?id={$Ticket-id}
This simply adds a link back to our server at the end of the email, which makes
it easy to get there...
Thanks,
Jok
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
[rt-users] RTIR SendMail Local Config
Hi there, I've just installed RT and RTIR as well as configured my SendMail for local use only on Ubuntu 13.10 in VirtualBox. I try sending mail to the RT system but it doesn't register the email as a ticket. I have tried all guides and setups but haven't found a solution. Your quick response is much appreciated. Thank you! -- View this message in context: http://requesttracker.8502.n7.nabble.com/RTIR-SendMail-Local-Config-tp57096.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
