Dave wrote, regarding the scrip in RT:
> Well, I don't see one. When I go to the scrips page, here's the list it
> shows, reformatted to fit in this message. (Note that the first ten have no
> description.)
I went back to look closer at mine after your reply. Turns out I was most
likely wrong. Mine has an ID of 24, which suggest that it was created post
install...
> So something may be been lost during an upgrade or for some other reason. But
> as these are not files but data base entries, I'm not clear on how to recover
> one.
You should be able to just create one:
Description: On Correspondence Notify Owner
Condition: On correspondence
Action: Notify Owner
Template: Global template: Correspondence
Stage: TransactionCreate
(I'm not sure if the last one should be create or batch -- I'm hoping someone
on the list can confirm this is right)
The only tweak I have made is to add this to the global correspondence template:
<URL: {$RT::WebBaseURL}/Ticket/Display.html?id={$Ticket->id} >
This simply adds a link back to our server at the end of the email, which makes
it easy to get there...
Thanks,
Jok
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RT Training - Dallas May 20-21
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