[rt-users] Exporting "Time spent" transactions

Hello. Is there a simple and easy way to *export *all (or some) "time spent" transactions. By "simple" I mean just using the basic RT functionality. Thanks Gaston -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] RT 4.2.8 and Internet Explorer problems

I compiled RT from source on debian wheezy and i have also integrated it to active directory and i have tested IE 11 on win 8.1 x64 against it and it logs in just fine. I am using mod_fcgi and using https which seems to be the difference between our setups. -- View this message in context: http

[rt-users] Send ticket to other queue from the actions menu

I know how to define actions in RT_SiteConfig.pm like this: actions => [ '* -> closed' => { label => 'Close', update => 'Respond', }, But I need something fancier now. I want to send my ticket to another queue from the Actions menu. I want this action to be available onl

[rt-users] Best way to configure "non-technical Manager" in RT 4 who needs to check RT (but not create) saved searches?

Hello, I am running RT 4.0.8 on CentOS 6. We would like non-technical managers to be able to see current search results/reports for our organization from RT. We want to avoid the Manager from using/seeing the "RT at a Glance" page (resulting in head explosions) but still be able to see query/se

Re: [rt-users] Date formatting

On 8-10-2014 17:55, Rinke Colen wrote: > I want to mention the ticket creation date in an auto reply. I use the > following code snippet in my email template: {$Ticket->Created}. This > produces the string "2014-10-08 15:31:24" (UTC) but I want to show > "October 8, 2014 at 5:31 PM" (CET) is one pl

[rt-users] Date formatting

I want to mention the ticket creation date in an auto reply. I use the following code snippet in my email template: {$Ticket->Created}. This produces the string "2014-10-08 15:31:24" (UTC) but I want to show "October 8, 2014 at 5:31 PM" (CET) is one place and "8 oktober 2014 om 17:31" in another pl

Re: [rt-users] Display number of tickets to each queue in last 12 months

On Wed, Oct 08, 2014 at 07:30:49AM -0700, scott.dalzell wrote: > What is the best way to display the number of tickets each queue has received > over the past 12months? > i would like to add it to the homepage so we and easily monitor which queues > are reciving a lot of tickets > Do a search wi

Re: [rt-users] How to correctly dump metadata other RT environment?

Hi Markus I was very interested to see answers on this because I have the same issue. For me, there are two parts: 1) Take everything from production except Tickets and Transactions 2) Restore anything in Dev/Test that has not made it to production yet (test queues, group rights, etc

[rt-users] RT 4.2.8 and Internet Explorer problems

My company is investigating the latest version of RT as a possible option to replace our outdated and out of support issue/request tracking software. I was tasked with installing and testing RT and over the past week, have installed/configured and tested the product extensively. The issue i am hav

[rt-users] Display number of tickets to each queue in last 12 months

What is the best way to display the number of tickets each queue has received over the past 12months? i would like to add it to the homepage so we and easily monitor which queues are reciving a lot of tickets thank you Scott -- View this message in context: http://requesttracker.8502.n7.nabbl

Re: [rt-users] PriorityAsString : Priority and FinalPriority show "unknown"

Thanks Chris for your reply, it works fine now ! Elisabeth - Mail original - | De: "Christian Loos" | À: elif...@free.fr, rt-users@lists.bestpractical.com | Envoyé: Mercredi 8 Octobre 2014 08:39:02 | Objet: Re: PriorityAsString : Priority and FinalPriority show "unknown" | | Hi Elisabet