The RT::Extension::HistoryFilter will do what you want. I use that in
it's default config to minimize the noise shown in the main ticket
history. All other things e.g Custom Field Changes are only viewable by
the History Tab.
Works really well.
--
Regards,
Aaron
On Fri, Apr 17, 2015 at 9:06
On Apr 16, 2015, at 3:05 PM, Jeremy Wilson wrote:
>
> Yep, completely missed that. Looks like I could use the command tool to
> accomplish what I need. Thank you.
>
You're welcome. I should mention that at one place I worked at there was no
way to let RT authenticate against an LDAP servc
Yep, completely missed that. Looks like I could use the command tool to
accomplish what I need. Thank you.
Sent from my iPhone
On Apr 16, 2015, at 5:49 PM, Landon Stewart
mailto:lstew...@iweb.com>> wrote:
On Apr 16, 2015, at 1:28 PM, Jeremy Wilson
mailto:jwil...@androsna.com>> wrote:
Hell
On Apr 16, 2015, at 1:28 PM, Jeremy Wilson wrote:
>
> Hello,
> I am running RT 4.2.9 on centos release 6.6 (final). I have tried many, many
> times to get RT::Authen::ExternalAuth to work and I am unsuccessful. Active
> directory 2008 R2. I have looked at almost every web page I can find on
On Thu, Apr 16, 2015 at 09:06:13PM +, Karres, Dean wrote:
> Hi,
>
> We hope to replace an ancient, homegrown ticketing system with RT. There is
> a feature in the old system that my boss hopes is available in RT. This is
> the idea of a "worklog". Not every queue or ticket will require su
Hi,
We hope to replace an ancient, homegrown ticketing system with RT. There is a
feature in the old system that my boss hopes is available in RT. This is the
idea of a "worklog". Not every queue or ticket will require such a thing. It
might be possible that the "Comments" in RT will suffic
Hello,
I am running RT 4.2.9 on centos release 6.6 (final). I have tried many, many
times to get RT::Authen::ExternalAuth to work and I am unsuccessful. Active
directory 2008 R2. I have looked at almost every web page I can find on the
subject, and have tried multiple configurations. I have
Well i just found that this bug was reported and doesn't have an update since
february 2013.
https://rt.cpan.org/Public/Bug/Display.html?id=74144
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Suggestion-regarding-the-extension-RT-Extension-LDAPImport-tp59883p59885.h
To send out the alerts at 5 hours of no updates you need
'RT::Condition::UntouchedInBusinessHours'
The Cron Job
#
./rt-crontool --search RT::Search::ActiveTicketsInQueue
--search-arg Example_queue --condition
RT::Condition::UntouchedInBusinessHours --condition-arg 1 --actio
Hello, i just wanted to report a small issue with RT-Extension-LDAPImport,
when i execute it, it will try to update any user that has a field with non
7 bit ASCII characters in it, for example:
User yvelasquez: Organization changed from 'CENTRO DE INSPECCI▒N AUTOMOTRIZ'
to 'CENTRO DE INSPECCI▒N AU
How did you set up your cron jobs to alert your users if a ticket has no
owner for 5 hours?
I need to set up the same thing.
Thank you, Jonathan
On 04/16/2015 02:07 PM, Matt Wells wrote:
I'm setting up my cron jobs to alert my users of certain ticket
criteria. If a ticket has no owner for 5 h
Ah! Never mind. I found the RT-Extension-ExtractCustomFieldValues extension.
I think that is what I need.
Cheers
From: Karres, Dean
Sent: Wednesday, April 15, 2015 3:59 PM
To: 'rt-users@lists.bestpractical.com'
Subject: custom template help
Hi,
Rt 4.2.10
We have a number of automated proc
I'm setting up my cron jobs to alert my users of certain ticket criteria.
If a ticket has no owner for 5 hours I send an alert.
So far it works great, sending notifications via email. However I want to
add something other than email. We're using pushbullet for Nagios alerts
and I'd like to do th
To move the scrips order, go to Admin -> Global -> Scrips -> Select on the top
bar. On the right, there will be "up" and "down" options.
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Sam Maher
Sent: Thursday, April 16, 2015 11:10 AM
To: rt-users@lists.bestpractica
Hi,
We have just moved to RT 4.2.10 from 4.0.4. The upgrade process went smoothly
everything is working as it should be except for the scripts. I have no ability
to move the scripts up or down in the list and it looks like to content of a
few have been mixed up(But this is hard to tell) Does an
Hi All,
What is the 'cleanest' way to make bulk-update lists all deselected by
default?
Currently they are all selected by default - which makes it easy for an
idiot user to cause lots of problems very quickly.
Thanks
--
Jon 'Boli' Copeland
Systems Engineer
IT Sales & Services Ltd
All sales en
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