[rt-users] Send dashboard to members of a group
Hi guys! I have a dashboard which I want to send to all members of a specified group. What would be the best way to do this? Is there a way to force all users to subscribe this dashboard? Or is there a way through rt-crontool? I'm not sure at the moment, in which direction i should go. Would be great, if someone of you could show me the way... Regards, Markus
Re: [rt-users] Change RT email address
Well, I think what you wanted to do was feasible by creating a RT user with the Team inbox or the mailing list address as the contact address of the user. Next, you add the user as an AdminCc of the wanted queue. By default Rt has global scrips that send email to AdminCc users when an action is done on a queue (create, comment, answer, move, close a ticket). Be sure to use a different address or domain name for RT's administrative adresses (addresses used by the queues, or else) and set the regexp accordingly. I don't if that I said was clear enough, Regards Loic Cadoret IT Technician Keyyo Le 27/05/2015 15:51, ripa...@gmail.com a écrit : I tried adding the following with no luck to the RT_SiteConfig.pm Set($RTAddressRegexp , 'richard\@newemail\.com)$'); Set($SendmailArguments, -oi -t -f rich...@newemail.com mailto:rich...@newemail.com); Obviously I am doing something wrong. Perhaps I did not explain the issue well: Just for explaining: rich...@oldemail.com mailto:rich...@oldemail.com is a Team inbox. rich...@newemail.com mailto:rich...@newemail.com is a Distribution list. Originally we wanted to use the Team Inbox address, anything created via email, the Inbox will receive a copy. We noticed that the emails are not getting send to our Inbox. When trying to add the Inbox as AdminCC in Watchers, we received the mail loop error. So we need to change the RT Internal address to rich...@newemail.com mailto:rich...@newemail.com so we can use rich...@oldemail.com mailto:rich...@oldemail.com as AdminCC. The RT Internal email address is configured with rich...@oldemail.com mailto:rich...@oldemail.com. I cannot use the rich...@oldemail.com mailto:rich...@oldemail.com anymore. I need to change it to rich...@newemail.com mailto:rich...@newemail.com. I have verified that all references to rich...@oldemail.com mailto:rich...@oldemail.com has been updated etc, but i still receive an error of a mail loop (when testing rich...@oldemail.com mailto:rich...@oldemail.com) as AdminCC. Thanks in advanced. Richard On Tue, May 26, 2015 at 7:01 PM, ripa...@gmail.com mailto:ripa...@gmail.com wrote: Hi everyone: sorry for the late reply. The email I need to change is the email rt works with. For example I want to use rich...@test.com mailto:rich...@test.com as Admin cc, it states it will create a mail loop. There is no other user, with that email. I have tried changing the RT_SiteConfig.pm, searching the database, etc. No luck Thanks in advanced. On Tue, May 19, 2015 at 7:59 AM, Loïc Cadoret lcado...@keyyo.com mailto:lcado...@keyyo.com wrote: Well by reading again the thread, I realize that i've misunderstood your answer, my appologies for that, english is not my native language, there is no confusion, thanks for the advice, it is helpfull. Regards, Loic Cadoret IT Technician Keyyo Le 18/05/2015 17:09, Jaime Kikpole a écrit : On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret lcado...@keyyo.com mailto:lcado...@keyyo.com wrote: Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) It IS what you said. Its just that what I wrote refers to both files, so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs. use as reference (RT_Config.pm). Sorry about any confusion I may have caused. -- Richard Pacheco -- Richard Pacheco
[rt-users] RT- unable to fetch emails from our office 365 account.
Hi, I am new to Request tracker installation and have followed the installation instructions from the following links: 1) http://binarynature.blogspot.co.uk/2013/10/install-request-tracker-4-on-ubuntu-server.html 2) https://help.ubuntu.com/community/Request%20Tracker but I am unable to fetch any emails from our office 365 account and the fetchmail.log is showing the following error message (snapshot attached) 500 Can't connect to request.domain.com:443 (certificate verify failed) It seems like rt-mailgate cannot verify the ssl certificate. I have also attached the snapshot of the fetchmailrc file. I have read this article, http://lists.bestpractical.com/pipermail/rt-users/2012-January/074546.html but would request to give more detailed resolution for the issue. Much appreciated. Regards Rohit
Re: [rt-users] Send dashboard to members of a group
On 5/29/15 3:39 AM, markus.wildb...@eu.magna.com wrote: I have a dashboard which I want to send to all members of a specified group. What would be the best way to do this? Is there a way to force all users to subscribe this dashboard? Or is there a way through rt-crontool? You can use group dashboards and the sbin/rt-email-dashboards script: https://bestpractical.com/docs/rt/latest/dashboards.html#Group-Dashboards https://bestpractical.com/docs/rt/latest/rt-email-dashboards.html Or you can use sbin/rt-email-group-admin to create a new action and then use that action in bin/rt-crontool: https://bestpractical.com/docs/rt/latest/rt-email-group-admin.html https://bestpractical.com/docs/rt/latest/rt-crontool.html
Re: [rt-users] RT- unable to fetch emails from our office 365 account.
On 5/29/15 8:12 AM, Rohit Gupta wrote: 2)https://help.ubuntu.com/community/Request%20Tracker but I am unable to fetch any emails from our office 365 account and the fetchmail.log is showing the following error message (snapshot attached) 500 Can't connect to request.domain.com:443 (certificate verify failed) It seems like rt-mailgate cannot verify the ssl certificate. I have also attached the snapshot of the fetchmailrc file. So it sounds like fetchmail is working fine but rt-mailgate can't connect to your RT. You can use --no-verify-ssl in the rt-mailgate command but that isn't recommended, you should get the certificate or system configured so that your system trusts it. https://bestpractical.com/docs/rt/latest/rt-mailgate.html#no-verify-ssl Regards,
[rt-users] RT 4.2.11 Browser Reload Blocking session in Oracle
After upgrading to 4.2.11 we are experiencing a blocking lock in Oracle after successfully logging into RT. When trying to reload from the browser it seems the intial select for update is not allowing a subsequent update to the session table. SELECT a_session FROM sessions WHERE id = :p1 FOR UPDATE UPDATE sessions SET a_session = :p1 WHERE id = :p2 Any ideas what could be causing this behavior? The webserver is Apache on Linux and the database server is Oracle 12.1.0.1 on Linux as well. Thanks, Jeremy -- -- Jeremy Gude Database / Peoplesoft Administrator UMBC Division of Information Technology Business Systems Group EMAIL: jer...@umbc.edu MOBILE: 443.904.5970 PHONE: 410.455.8660
Re: [rt-users] Send dashboard to members of a group
Am 29.05.2015 um 09:39 schrieb markus.wildb...@eu.magna.com: Hi guys! I have a dashboard which I want to send to all members of a specified group. What would be the best way to do this? Do you mean by group a RT user defined group? If yes, sadly this isn't possible. But I think it would be really great if we could subscribe users and groups on dashboards like the watchers on queues. Chris
