Well, I think what you wanted to do was feasible by creating a RT user
with the Team inbox or the mailing list address as the contact address
of the user. Next, you add the user as an AdminCc of the wanted queue.
By default Rt has global scrips that send email to AdminCc users when an
action is done on a queue (create, comment, answer, move, close a ticket).
Be sure to use a different address or domain name for RT's
administrative adresses (addresses used by the queues, or else) and set
the regexp accordingly.
I don't if that I said was clear enough,
Regards
Loic Cadoret
IT Technician
Keyyo
Le 27/05/2015 15:51, [email protected] a écrit :
I tried adding the following with no luck to the RT_SiteConfig.pm
Set($RTAddressRegexp , 'richard\@newemail\.com)$');
Set($SendmailArguments, "-oi -t -f [email protected]
<mailto:[email protected]>");
Obviously I am doing something wrong.
Perhaps I did not explain the issue well:
Just for explaining: [email protected]
<mailto:[email protected]> is a Team inbox. [email protected]
<mailto:[email protected]> is a Distribution list.
Originally we wanted to use the Team Inbox address, anything created
via email, the Inbox will receive a copy. We noticed that the emails
are not getting send to our Inbox. When trying to add the Inbox as
AdminCC in Watchers, we received the mail loop error. So we need to
change the RT Internal address to [email protected]
<mailto:[email protected]> so we can use [email protected]
<mailto:[email protected]> as AdminCC.
The RT Internal email address is configured with [email protected]
<mailto:[email protected]>. I cannot use the [email protected]
<mailto:[email protected]> anymore. I need to change it to
[email protected] <mailto:[email protected]>.
I have verified that all references to [email protected]
<mailto:[email protected]> has been updated etc, but i still
receive an error of a mail loop (when testing [email protected]
<mailto:[email protected]>) as AdminCC.
Thanks in advanced.
Richard
On Tue, May 26, 2015 at 7:01 PM, <[email protected]
<mailto:[email protected]>> wrote:
Hi everyone:
sorry for the late reply.
The email I need to change is the email rt works with. For example
I want to use [email protected] <mailto:[email protected]> as Admin
cc, it states it will create a mail loop. There is no other user,
with that email.
I have tried changing the RT_SiteConfig.pm, searching the
database, etc. No luck
Thanks in advanced.
On Tue, May 19, 2015 at 7:59 AM, Loïc Cadoret <[email protected]
<mailto:[email protected]>> wrote:
Well by reading again the thread, I realize that i've
misunderstood your answer, my appologies for that, english is
not my native language, there is no confusion, thanks for the
advice, it is helpfull.
Regards,
Loic Cadoret
IT Technician
Keyyo
Le 18/05/2015 17:09, Jaime Kikpole a écrit :
On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret
<[email protected] <mailto:[email protected]>> wrote:
Yes RT_SiteConfig.pm sorry, it was what wanted to say ;)
It IS what you said. Its just that what I wrote refers to
both files,
so I wanted to be clear about which one to edit
(RT_SiteConfig.pm) vs.
use as reference (RT_Config.pm). Sorry about any
confusion I may have
caused.
--
Richard Pacheco
--
Richard Pacheco
