Re: [rt-users] Custom Scripts to delete Emails by Subject line

2015-06-29 Thread Lorraine Johnson
Hello All, Is it possible to assign one ticket to more than one user as well as assign the same ticket to more than one queue? if it's possible how can I achieve that? Thank you Regards Lorraine On Mon, Jun 29, 2015 at 6:43 AM, Jithoo, Bradley bradley.jit...@fnb.co.za wrote: Good-day forum,

Re: [rt-users] Custom Scripts to delete Emails by Subject line

2015-06-29 Thread k...@rice.edu
On Mon, Jun 29, 2015 at 10:02:39AM +, Lorraine Johnson wrote: Hello All, Is it possible to assign one ticket to more than one user as well as assign the same ticket to more than one queue? if it's possible how can I achieve that? Thank you Regards Lorraine Hi Lorraine, There

Re: [rt-users] Unable to grant Status changes rights to user

2015-06-29 Thread Chrilly Cheng
Issue resolved by rename the rights. It only supports 25 characters length. BR, Chrilly On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng chri...@gmail.com wrote: Hi All, I was trying to create a new lifecycle based on our workflow. It works until I try to set some Status changes rights in

Re: [rt-users] Unable to grant Status changes rights to user

2015-06-29 Thread Shawn Moore
Hi Chrilly, 2015/06/29 8:28、Chrilly Cheng chri...@gmail.com のメール: Issue resolved by rename the rights. It only supports 25 characters length. Thanks for following up with your solution. I’ll see if I can remove that limit in RT, or at least warn about it! BR, Chrilly Thanks, Shawn

[rt-users] Ticket reply de-duplication?

2015-06-29 Thread Viet Nguyen
Hi everyone, Whether we use the mailgateway or responding via the web interface, it appears that the original message is quoted in the body of the reply, which I understand is what is customary for e-mail communication. However, when the reply count increases, the content of each record balloons.

Re: [rt-users] RT 4.2.10: Renumber imported tickets

2015-06-29 Thread Joop
On 29-6-2015 2:26, Jeffrey Pilant wrote: Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]

[rt-users] Custom Scripts to delete Emails by Subject line

2015-06-29 Thread Jithoo, Bradley
Good-day forum, i currently have an issue with RT, whereby i have an email that seems to be stuck in a loop and creates a ticket every few minutes, without a user sending an email. I have flushed fetchmail, and rebooted the system however this still persists. Is there any chance i get get some