Re: [rt-users] Saved search results have wrong URL
On 21/07/15 08:48, Tom Robinson wrote: > Hi, > > I've just updated from RT 4.0.2 to RT 4.2.11 but have an issue with my saved > search results > generating links with /rt3/ in the path. When I remove the /rt3/ component > from the URL manually, I > can browse to the ticket. > > Here's what the search generates for a ticket link: > > http://myrt4/rt3/Ticket/Display.html?id=2379 > > But when I click through I get 'Page not found - The page you requested could > not be found - Please > check the URL and try again.' > > If I manually remove the /rt3/ component in the location bar, I can browse to > the ticket: > > http://myrt4/Ticket/Display.html?id=2379 > > What is happening to corrupt the ticket URLs? > Found it. The query has corrupted/bad hrefs: '__id__/TITLE:#', '__Subject__/TITLE:Subject', Probably should look more like these: '__id__/TITLE:#', '__Subject__/TITLE:Subject', I've since found a couple of saved queries that exhibit the same behaviour. All queries have a specific CustomField in the search criteria. I've not found the exact cause of the conflict but it's not so onerous to recreate these queries. signature.asc Description: OpenPGP digital signature
Re: [rt-users] Customizing with overlays, question about file path
On 7/16/15 10:46 PM, Roman Massey wrote: I have an easy question. Where do I create the “local” dir to put overlays? Confused because there is the path /usr/src/rt-4.2.9/ but also /opt/rt4/. Do I make /usr/src/rt-4.2.9/local/? or /opt/rt4/local/? The latter, /opt/rt4/local /usr/src/rt-4.2.9 is likely where the source of the extension was extracted to and built in. RT was likely then installed in to /opt/rt4 Where does your web server configuration look for RT runtime files? Thats you best clue. Regards,
[rt-users] Saved search results have wrong URL
Hi, I've just updated from RT 4.0.2 to RT 4.2.11 but have an issue with my saved search results generating links with /rt3/ in the path. When I remove the /rt3/ component from the URL manually, I can browse to the ticket. Here's what the search generates for a ticket link: http://myrt4/rt3/Ticket/Display.html?id=2379 But when I click through I get 'Page not found - The page you requested could not be found - Please check the URL and try again.' If I manually remove the /rt3/ component in the location bar, I can browse to the ticket: http://myrt4/Ticket/Display.html?id=2379 What is happening to corrupt the ticket URLs? Kind regards, Tom -- Tom Robinson IT Manager/System Administrator MoTeC Pty Ltd 121 Merrindale Drive Croydon South 3136 Victoria Australia T: +61 3 9761 5050 F: +61 3 9761 5051 E: tom.robin...@motec.com.au signature.asc Description: OpenPGP digital signature
Re: [rt-users] Error with MakeClicky
Should I clean the mason cache ? 16.07.2015, 12:05, "Pierre Legendre" : > Moreover, when we try to load the bogus comment > (https:///rt/RTIR/Display.html?id=369?id=369#txn-2475), we have the > following error in interface "Could not load ticket 369?id=369) and these > errors in logs : > > [21601] [Thu Jul 16 08:50:39 2015] [debug]: Tried to load a bogus ticket id: > '369?id=369' (/opt/rt4/sbin/../lib/RT/Ticket.pm:139) > [21601] [Thu Jul 16 08:50:39 2015] [error]: Could not load ticket 369?id=369 > (/opt/rt4/share/html/Elements/Error:78) > [21601] [Thu Jul 16 08:50:39 2015] [debug]: Tried to load a bogus ticket id: > '369?id=369' (/opt/rt4/sbin/../lib/RT/Ticket.pm:139) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in concatenation (.) or string at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 153. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:153) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in hash element at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 165. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:165) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in numeric ne (!=) at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 172. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:171) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in hash element at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 179. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:179) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in numeric ne (!=) at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 186. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:185) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in concatenation (.) or string at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 194. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:194) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in concatenation (.) or string at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 195. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:195) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in concatenation (.) or string at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 197. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:197) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in concatenation (.) or string at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 198. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:198) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in > numeric eq (==) at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 202. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value in > numeric ne (!=) at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 207. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in concatenation (.) or string at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 208. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:202) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value > $type in string eq at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 216. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:216) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in concatenation (.) or string at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 226. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:226) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id > in concatenation (.) or string at > /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged > line 234. > (/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/Tabs/Privileged:233) > [21601] [Thu Jul 16 08:50:39 2015] [warning]: Use of uninitialized value $id >
