On Sat, 12 Sep 2015 13:37:51 -0700 Alex Vandiver wrote:
> On Fri, 11 Sep 2015 14:55:47 -0500 "k...@rice.edu"
> wrote:
> > Just to follow-up. I made a global scrip to set the 'Started' date
> > field when it is un-set and the transaction is a status change from
> > 'new' to either 'open' or 'resol
On Fri, 11 Sep 2015 14:55:47 -0500 "k...@rice.edu" wrote:
> Just to follow-up. I made a global scrip to set the 'Started' date
> field when it is un-set and the transaction is a status change from
> 'new' to either 'open' or 'resolved'. I thought that this was handled
> by RT internally when the s
